Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP

Prince's Court, North Shields, Tyne & Wear
Prince's Court, North Shields, Tyne & Wear
Prince's Court, North Shields, Tyne & Wear

Prince's Court is a purpose-built North Shields care home, suitable for both long-term residential care and short-term nursing and respite purposes.

Staff have a wide range of care skills which they are able to combine with the effects of a comfortable and homely facility, which has en-suite bedrooms and pleasant gardens that even have a mini golf course.

The service is flexible to people's needs, with church services available by choice and regular trips to restaurants and attractions that all occupants can join in with.

Akari Care is managed by Healthcare Management Solutions.

Group: Akari Care Ltd

Person in charge: Nicola Coulson (Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 75 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 73

Shared Rooms: 1

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Prince's Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.2 Prince's Court has a Review Score of 9.2 (9.205)

The Review Score of 9.2 (maximum of 10) for Prince's Court is based on 18 Review/Recommendations in the last 2 years. This Review Score of 9.205 is made up of a Quality Score of 4.725 Points (maximum of 5) relating to the rating and a Quantity Score of 4.48 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.205 for Prince's Court is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.725 for Prince's Court is calculated as follows: ( (155 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 207 Ratings = 4.725

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.48 for Prince's Court is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 75 Registered Beds) x 2 = 0.480

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Prince's Court?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Prince's Court

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 14 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Recently a relative was transferred from hospital to Prince's Court for what turned out to be end of life care. She was too ill to use the facilities and was there for too short a time for me to comment properly on value for money - other than to say that the care given was priceless.
All the staff I met were brilliant but I do have to mention the nursing staff in particular, who treated my aunt with such care and kindness. I was perfectly happy to go home for a few days (some 300 miles away) and not worry that she was being looked after. The staff managed her pain and obvious distress with great compassion but still managed to give relatives a few moments of quality time with her towards the end.
As relatives, we were also looked after - communication with relatives was excellent at all times.
I will always remember the nursing staff were as upset at losing a patient, as we were at losing an aunt.

How likely would you be to recommend Prince's Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

This care home is outstanding. My mother was transferred to it for private care in the last 12 days of her life. Every member of staff, from cleaners to carers, to nurses to doctors were amazing. Caring, friendly, professional, sympathetic and genuine. Every member of staff was friendly, welcoming and kind. This extended to every member of family who visited. I cannot praise this home highly enough. A big thank you.

How likely would you be to recommend Prince's Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Excellent care and facilities - residents and families are treat like one of the family. Excellent and approachable management and staff. Good activities programme with a growing residents and family committee which ensures that everything happening in the facility is discussed and agreed. I would highly recommend to anyone looking for a stable, nurturing and safe residence for their loved ones.

How likely would you be to recommend Prince's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Prince's Court as a patient on the palliative side for five months during this time mums care and support has been second to none. As well as caring for family members during this very upsetting time. The manager is first class and very hands on, she is totally approachable and I feel able to talk to her about mums on going care. The carers are fantastic and work extremely hard providing extra support to us all. Standards of cleaning are first class and the rooms are cleaned regularly. Mum is treated with care and dignity and all her needs are met. First class home.

How likely would you be to recommend Prince's Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I've been living at Prince's Court for 8yrs. I'm happy here, lovely view of marina from my room. No complaints, happy to be here wouldn't want to be anywhere else.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband Alan was admitted to Prince's Court in 2012 at first for 3 weeks. Due to the care from staff he is still here. I am very happy with all the care and support he has received.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like this place very much , they treat my with excellent care and support and dignity.

How likely would you be to recommend Prince's Court? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Wife has been in care during the past 5 years in a satisfactory way and have no doubt in recommending this care home to other potential clients.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care in Princes Court is very good, I have been well looked after. The nurses have been very caring, also the Doctors have been very good with me. Any questions I need to ask they are always answered. I have a lovely garden. I enjoy all my meals. Overall I think I'm getting well looked after at Princes Court. I have a good choice of entertainment which I can attend to. The staff make sure my cleanliness is up to standard.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience at Princes Court has been wonderful all the staff are lovely and very caring, they do their job well. The staff and nurses meet all the needs indeed.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I visited my father the staff had no idea I was outside his room. I could hear them talking to him, and they were so sweet and careful with him, it brought tears to my eyes. I live in Holland, and knowing that my father is receiving such warm, friendly and dignified treatment, has given me a quiet mind and confidence in his welfare. Absolutely wonderful. The members of staff and the manager herself have been nothing less than helpful, friendly and understanding. I couldn't reccomend them enough.

How likely would you be to recommend Prince's Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam moved into care about 8 weeks ago. Before this she was in a home that could not cope with my mam's dementia. The staff at Prince's Court are supportive and have spent quality time with my mam getting to know her. She has settled very well. They have coped with all of my mam's dementia needs, and nothing has been a challenge.

How likely would you be to recommend Prince's Court? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

This is the best care home I have ever been to - clean bright and very comfortable. The staff have been great and very caring, wonderful in fact. The doctor was exceptional, they made a bad experience bearable- thank you.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This place is fab. The staff are first class, care staff, nurses and doctors alike good, food and accommodation facilities are good. Most of all, I feel the staff give a damn about the residents. This is a sad time for our family and we are being supported really well.

How likely would you be to recommend Prince's Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother was admitted to Prince's Court from North Tyneside hospital following months of medical intern and treatment. She is 94 years of age frail but mentally competent. The human interaction, care and quiet environment is appropriate for a women at the latter stages of life. Care and medical treatment are provided in a coordinated plan where medical and care staff work together well. The response time to a patients call via a buzzer is good. The staff are accessible, friendly and knowledgeable. I would recommend the facility to a patient in my mothers condition.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

I am extremely satisfied with the high levels of dignity and care given to me here in Prince's Court. I am really grateful to all concerned.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heartfelt thanks

I have nothing but praise and thanks for the wonderful, caring staff at Princes Court. The care that Mum received whilst with them was all that could be wished for, nothing was too much trouble. Knowing that Mum was being well cared for made a very difficult time more bearable and was a great comfort and for that I am very grateful.

How likely would you be to recommend Prince's Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our family cannot recommend Princes Court enough. My Grandmother is back to the lady we once knew due to the 24hr care she has received there. She feels safe and happy and calls it her home. All the staff and management have kept her well informed during the current refurbishment. We all find the staff to be professional but approachable, happy to help and very friendly. What more could you ask for a loved one.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Prince's Court