Donwell House Nursing Home, Washington, Tyne & Wear
Donwell House Nursing Home, Washington, Tyne & Wear
Donwell House Nursing Home, Washington, Tyne & Wear

Donwell House Nursing Home offers quality care services through personalised packages that suit the individual while standing up for privacy and dignity.

This versatile service welcomes individuals with dementia and physical disabilities, being an adaptable accommodation and with staff boasting a great wealth of care experience.

Residents have a choice of communal and quiet lounges, as well as mature gardens with raised flower beds, a water feature and a patio area.

Group: Care Living

Person in charge: Tracey Garland (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 63 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 20+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Donwell House Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.672)

The user Review Score of 8.7 for Donwell House Nursing Home is based on 7 Review/Recommendations. This Review Score of 8.672 is made up of 4.75 Points relating to the ratings and 3.922 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


There is always someone there for me, and I get help if I need it. I like to do things on my on, but if I can't do it I get help. I like my bedroom. The staff are very good to me, I like most of the meals. I am happy with the way they do my clothes, when I have a bath I like someone to be there with me, to do my back and for safety sake. Everyone is really kind and I have made some new friends.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have always enjoyed living here, all the ladies and gentlemen are lovely. The staff make sure I am happy. I would like everyone to know how lovely its been. All of the staff get to know me and I feel like they treat me like their own mother. I always get offered to join in the activities and go out on days trips.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy living here rather than on my own. Whilst living here, I have all the support and company I need. All the staff are very friendly and helpful. I have made plenty of friends here and I enjoy the company.

How likely would you be to recommend Donwell House Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love living here, enjoy meals and activities. Love also visiting the day centre. I visit twice a week. I can have my independence and freedom to go out regularly with my family. My clothes are always kept nice and clean, and my room is kept tidy.
I also get my hair done once a week at our hairdressers who also works at the home, I also go in the bath regular and bath myself. I have all my personal possessions around me from my bungalow. And I am very happy.

How likely would you be to recommend Donwell House Nursing Home? Extremely LIKELY

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living here, I couldn't say anything s wrong with this place. I get supported with my independence and dignity. I like the meals and my room, you cannot criticise anything.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am taking this opportunity with these new cards to say I have already recommended this care home to others. Having visited 3 times a week for a couple of years I feel I can judge having seen it quite busy at Christmas etc. The staff take every opportunity to help the residents enjoy themselves and there is a varied activities programme, however best of all it lives up to its individuality and dignity. My mum is not the easiest resident but they know what is important to her (e.g appearance for self esteem, music for entertainment not TV) and I have seen her treatment amended over time as they got to know her better marvellous.

How likely would you be to recommend Donwell House Nursing Home? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum came to Donwell House a few months ago and the staff have been excellent in helping her settle in. It was her 101st birthday last week & the activities co-ordinator organised a fantastic "sing-a-long" for my mum. She was delighted!! All the staff are so hard working to ensure the happiness and well being of the residents.

How likely would you be to recommend Donwell House Nursing Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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