The Laurels Care Home, Houghton le Spring, Tyne & Wear
The Laurels Care Home, Houghton le Spring, Tyne & Wear
The Laurels Care Home, Houghton le Spring, Tyne & Wear

The Laurels Care Home is situated in Hetton-le-Hole and is near to shops, amenities, public transport and the A19 and A1(M).

This purpose built care home offers accommodation in single occupancy rooms, all of which are with en-suite facilities. Some rooms are suitable for sharing.

Residents may relax in the TV lounges, quiet sitting room or the outdoor patio area. A separate dining room, where residents can socialise at meal times, is also available. Traditional home cooking using fresh produce is served with daily choices being available. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

A variety of activities also takes place in the home.

Group: Four Seasons Health Care

Person in charge: Helen Bell (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 55 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on The Laurels Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 7.6 (7.553)

The user Review Score of 7.6 for The Laurels Care Home is based on 1 Review/Recommendations. This Review Score of 7.553 is made up of 4.417 Points relating to the ratings and 3.136 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mam came into this home because she was no longer safe to be on her own. It was a huge decision and very stressful. I came to have a look at the care home and from coming in the door- the feeling was good - home with no smell! (very important!) I knew it was the right place for mam but had to get the family to decide for themselves as it was a joint decision. From mam arriving 23/12/16 The Laurels have only her best interests at heart. Any problem she has had mainly, trying to be independent, have been looked at and solutions given. All of the staff in The Laurels are lovely and obviously put the residents first! Not once have I heard a resident being shouted at or spoken to in an appropriate manner. Everyone just seems to have the residents best interests at heart- I now don't worry about my mam too much as I know she is getting the best appropriate care for her needs. I just want to say a huge "Thank you" to The Laurels staff, they should be proud!

How likely would you be to recommend The Laurels Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

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  • For further information on our Review Policy please click here.

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Care Home Idol 2015

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