The Laurels Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ

The Laurels Care Home, Houghton le Spring, Tyne & Wear
The Laurels Care Home, Houghton le Spring, Tyne & Wear
The Laurels Care Home, Houghton le Spring, Tyne & Wear

The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has facilities to provide end-of-life care if required. A team of qualified and experienced ancillary staff work hard to provide the best possible round-the-clock care.

With its ideal location in the centre of Hetton-le-Hole, Tyne and Wear, residents can benefit from the many nearby amenities as well as good transport links to Sunderland and Durham.

This two-storey property has been refurbished to a high standard and features tastefully decorated, single bedrooms each with en-suite facilities. Families are encouraged to bring in personal items for their loved ones to encourage a more homely and familiar environment.

During their stay, residents are assessed by health professionals including occupational therapists and care managers. Referrals are usually made by the care managers or hospital team.

Group: Four Seasons Health Care

Person in charge: Helen Bell (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on The Laurels Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.2 The Laurels Care Home has a Review Score of 9.2 (9.200)

The Review Score of 9.2 (maximum of 10) for The Laurels Care Home is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.200 is made up of a Quality Score of 4.72 Points (maximum of 5) relating to the rating and a Quantity Score of 4.48 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.200 for The Laurels Care Home is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.72 for The Laurels Care Home is calculated as follows: ( (105 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 143 Ratings = 4.72

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.48 for The Laurels Care Home is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 50 Registered Beds) x 2 = 0.480

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Laurels Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2
  • Father of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

12 Reviews is 4.7 out of 5

I think it's alright I have no complaints. The staff have been really helpful and help me with anything I need. I enjoy the food that they cook. I like my bedroom it suits me fine.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Love being here. Staff always helpful and polite. Enjoy the meals and get good choices of different kinds of food. Just have to ask for a cup of tea and gets one, with biscuit. It's because I'm an old wife. Like to go for trips on the mini bus, visiting different places. Like to go downstairs to watch the singers that come to the home, love to dance.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is a resident in the home and is very happy she has all the home comforts like she had at home, I am extremely happy with the care given to her and I highly rate them since she came in here and my mind has never changed I am very happy that my wife is safe and happy here.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Can not fault The Laurels Care Home, staff and activities are excellent, so impressed with it. All and the food is 5 star, everyone is helpful and nothing is too much, can not fault anything.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Can not fault the staff at The Laurels, activities are first class, we are over the moon, the meals are outstanding, many compliments to the chef. The home is always clean and tidy and everyone can't do enough for you.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam has perked up a lot since coming in here, she gets on well with everyone and all the staff are brilliant. She eats 3 good meals a day and staff check on her a lot throughout the day and when they can sit with her just to keep her company. I would recommend The Laurels 100%.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mam is very happy at The Laurels. She receives very good care and we have good relationships with all carers. The food is excellent and varied. There is a very good activities programme and all residents enjoy the variety of activities on offer. All social events are well supported by relatives and all staff at The Laurels. Some staff give up their own personal time to be involved in activities/events with residents. Overall, I would have no hesitation in recommending The Laurels to anyone looking for good quality care and support for their relatives.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have no complaints with this care home and the staff are exceptional...

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I need never have worried about my mother coming to live in a residential home. She is so well looked after, good meals, a lovely room, and plenty of entertainment and activities. The staff are all brilliant and make her feel safe and that is priceless!

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Gran has gone from strength to strength since she came to live here. She is well looked after by all the staff especially two :-) She has even joined in some activities thanks to their encouragement! We have enjoyed lots of the family activities such as the Easter Egg hunt and Halloween party. It is a lovely friendly home x

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

In my opinion the care home is lovely, the residents are wonderfully cared for by all the staff. All of whom are so approachable and nothing seems to much trouble to them. I am very impressed by all of the activities and events that take place within the home. The residents always seem happy as I enter the home. It's a lovely, homely and friendly atmosphere. This gives me great peace of mind, knowing my special friend is being well cared for and is safe. The home is always kept lovely and clean.

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mam came into this home because she was no longer safe to be on her own. It was a huge decision and very stressful. I came to have a look at the care home and from coming in the door- the feeling was good - home with no smell! (very important!) I knew it was the right place for mam but had to get the family to decide for themselves as it was a joint decision. From mam arriving 23/12/16 The Laurels have only her best interests at heart. Any problem she has had mainly, trying to be independent, have been looked at and solutions given. All of the staff in The Laurels are lovely and obviously put the residents first! Not once have I heard a resident being shouted at or spoken to in an appropriate manner. Everyone just seems to have the residents best interests at heart- I now don't worry about my mam too much as I know she is getting the best appropriate care for her needs. I just want to say a huge "Thank you" to The Laurels staff, they should be proud!

How likely would you be to recommend The Laurels Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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