Regents View Care Home

Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ

Regents View Care Home, Houghton le Spring, Tyne & Wear
Regents View Care Home, Houghton le Spring, Tyne & Wear
Regents View Care Home, Houghton le Spring, Tyne & Wear

Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport.

This purpose built care home provides nursing and social care for the elderly and the mentally infirm elderly.

Accommodation at Regents View is offered in single occupancy rooms, all of which have en-suite facilities.

Regents View provides lounges and separate dining rooms, where residents can socialise at meal times. Traditional home cooking is served with special diets being catered for. Residents may select from the daily choices available.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged.

The home provides a varied programme of activities for residents.

Group: Four Seasons Health Care

Person in charge: Gemma Dodds (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Regents View Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

2.3 Regents View Care Home has a Review Score of 2.3 (2.333)

The Review Score of 2.3 (maximum of 10) for Regents View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Regents View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.333 for Regents View Care Home is calculated as follows: ( (1 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 12 Ratings = 2.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Regents View Care Home is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = -0.25

    2. Target of 10 positive Reviews (50 registered beds ÷ 5). 0 Reviews ÷ 10 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Regents View Care Home?

  • Extremely LIKELY
    0
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Regents View Care Home

  • Granddaughter of Resident/Service User
    1

I wish we hadn't put my nana here, if it wasn't for her condition deteriorating, she would still be at The Laurels (their sister home) which was a million times better.
I've never heard of a care home ask family to come in and feed their relative then to add insult to injury ask them if they would come and sit with them because they are agitated (on a Easter Sunday). I mean, come on, you are supposed to be trained to deal with situations like that, you also get paid plenty to employ more carers to meet the demands of the residents.

How likely would you be to recommend Regents View Care Home? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Poor

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Very Poor

Ian Hindhaugh, Home Manager at Regents View Care Home responded to this review on 18 Apr 2016:

Many thanks for taking the time to review Regents View Care Home - we do appreciate all comments and feedback on the service we provide. I have looked into the issues you have raised and can confirm that we invited relatives in as we believed a familiar face and voice may have helped calm your relative, as research has shown that this can sometimes relax agitated residents. Staff understood that relatives were unable to make it due to other commitments. We as a team were looking at all options to minimise risk and ensure your relative was as comfortable as possible. I’d be happy to talk further with you about this so please get in touch if you wish to do so. Kind regards, Ian Hindhaugh.

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