Burlam Road Care Home

113 Burlam Road, Acklam, Middlesbrough TS5 5AR

Burlam Road Care Home, Middlesbrough, Cleveland & Teesside
Burlam Road Care Home, Middlesbrough, Cleveland & Teesside
Burlam Road Care Home, Middlesbrough, Cleveland & Teesside

Burlam Road Care Home in Middlesbrough, North Yorkshire, is a purpose-built home set in an ideal area with good transport links.

Burlam Road provide different levels of care based on individual needs. Whether this be the elderly who just need some extra help in day-to-day life, or young people who are physically disabled.

The home has large gardens for residents to enjoy whenever they please. This is a lovely area to spend time with your friends and relatives in a relaxing environment. The communal areas in the home are all spacious and light where you can pursue your hobbies or just catch up with friends.

Group: Four Seasons Health Care

Person in charge: Barbara McLennon (Home Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 50 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 6

Rooms with ensuite WC: 44

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Burlam Road Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.5 Burlam Road Care Home has a Review Score of 8.5 (8.510)

The Review Score of 8.5 (maximum of 10) for Burlam Road Care Home is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.510 is made up of a Quality Score of 4.25 Points (maximum of 5) relating to the rating and a Quantity Score of 4.26 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.510 for Burlam Road Care Home is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.25 for Burlam Road Care Home is calculated as follows: ( (36 Excellents x 5) + (63 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 108 Ratings = 4.25

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.26 for Burlam Road Care Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 50 Registered Beds) x 2 = 0.360

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Burlam Road Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burlam Road Care Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 7 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Care home staff are very accommodating and professional. Informative, polite, very caring. All needs are catered for.

How likely would you be to recommend Burlam Road Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice, you can sleep in to when ever you want, and they come and ask what you would like to eat each day, your laundry is done for you.

How likely would you be to recommend Burlam Road Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Yes, because everyone is nice.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Yes I would recommend this home, it is good.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Father has been in Burlam Road for a number of years. The care staff on the whole are excellent and really care about the residents and meeting their needs. Food can be hit and miss as currently there is no cook. Nursing is generally good but can be inconsistent with certain staff. On the whole I would recommend this home.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Barbara McLennon, Home Manager at Burlam Road Care Home responded to this review on 27 Aug 2015:

Thank you for taking the time to complete a review for Burlam Road Care Home - we really appreciate your feedback and are delighted to hear you would recommend the home. Our regional chef has been supporting the home over the past couple of weeks and we are also currently in the process of recruiting new staff to make sure all our services meet expectations every single time. I will be in touch with you to discuss your thoughts and suggestions further to ensure you get the best possible experience at Burlam Road. Thank you again for your comments.

This home has improved since the deputy manager came, this will take some time but I am sure the improvement will be maintained.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Following illness and a stay in hospital. I moved from my previous care home into Burlam Road and have found every aspect of the care and service better. The staff are all caring and considerate an the food is fantastic. It has improved my appetite 100% Thanks for a great place to live.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

After a change in management, I can now see an improvement in the staff morale and there is a happier atmosphere in the home which is vital when families visit every day.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The acting manager needs to lift the home up, once that is done. I would recommend it.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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