Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ

Tollesby Hall Care Home, Middlesbrough, Cleveland & Teesside
Tollesby Hall Care Home, Middlesbrough, Cleveland & Teesside
Tollesby Hall Care Home, Middlesbrough, Cleveland & Teesside

Tollesby Hall Care Home located in Middlesbrough is a purpose-built 55 bedded facility offering Nursing and Residential care and care for people with physical disabilities, short term Respite and Specialist End of Life care.

At Tollesby Hall Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Well-equipped bedrooms are bright, safe and comfortable.

Chefs at Tollesby Hall pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

Group: Landona House Ltd

Person in charge: Janet Breckon (Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 55 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 32

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest CQC* Report on Tollesby Hall Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 Tollesby Hall Care Home has a Review Score of 9.5 (9.515)

The Review Score of 9.5 (maximum of 10) for Tollesby Hall Care Home is based on 24 Review/Recommendations in the last 2 years. This Review Score of 9.515 is made up of a Quality Score of 4.642 Points (maximum of 5) relating to the rating and a Quantity Score of 4.873 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.515 for Tollesby Hall Care Home is based on 24 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.642 for Tollesby Hall Care Home is calculated as follows: ( (189 Excellents x 5) + (67 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 271 Ratings = 4.642

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.873 for Tollesby Hall Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 55 Registered Beds) x 2 = 0.873

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Tollesby Hall Care Home?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tollesby Hall Care Home

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    4
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

14 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 14 reviews. Ratings from the 10 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mum spent the last 8 weeks of her life in Tollesby Hall. Staff responded to her needs in a timely manner and she was able to access pain control quickly which had not been her experience in hospital. Staff were friendly and caring. My mum engaged in humour with carers and told us she felt safe and secure. I and my family felt supported my by both nursing staff and all the carers.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother was in the nursing home following hospital discharge. Nursing care was pro-active, and they organised pain relief, which had not been achieved whilst in hospital. Care staff were attentive and spent time talking and getting to know my mum. All staff were very supportive to myself and my family at the end of my mums life, and mum felt safe and secure within the home environment.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Rooms: Satisfactory

I spent a week at Tollesby Hall in the capacity of a student nurse on placement and was extremely impressed with the standard of care given to the residents. I found all of the staff to genuinely care about the welfare of the residents, treating each as individuals, and assisting to their care in a person-centred and dignified way.
Their approach to care extended to the loved ones of the residents, being on first name terms with the regular visitors, and the visitors themselves feeling completely at ease when needed to chat to any of the staff. It was very apparent to me that both the nurses and the manager have an open-door policy for all and nothing is too much trouble. I witnessed staff regularly going to extra mile for the residents, accommodating their preferences and personal needs as a matter of course.
I would have no hesitation in recommending Tollesby hall to friends and relatives.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I have been coming to stay at Tollesby Hall for regular respite breaks for over 2 years. The kindness shown to me is exceptional. The staff dispel any nerves of coming into a home quickly. The home is comfortable and they have a range of activities to keep us busy. The food is lovely and they serve a wide variety of dishes. I always look forward to my cooked breakfast. I always recommend Tollesby Hall to people I know.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was moved from a care home in Middlesbrough to Tollesby Hall Nursing Home after a brief spell in hospital as he needed nursing care. The staff are very friendly and welcoming and the care and attention paid to my father was excellent. We were happy to leave him in their care knowing that he was in very safe hands. They not only look after the patients but the visitors too, we were invited to make tea or coffee in the conservatory whenever we wanted and everything was provided. The staffing levels per patient ratio is very good, the staff always introduced themselves and kept the family fully informed on my fathers condition. Excellent all round.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care was second to none. The whole staff team including cleaning staff, laundry staff, kitchen staff, chef carers team, nursing staff, administrator and manager all provided genuine, loving and compassionate care.
Mam couldn't have been in a better place and she appreciated the help and support that was invaluable to her which gave us great peace of kind. Mam said of the staff "they are kindness itself." and an one occasion she said to a carer "I used to have two daughters, not I've got lots of you.".

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam was a resident at Tollesby from mid February - she had complex medical care needs which staff were sensitive to and competent to manage mam's care. I cannot praise the whole staff team enough in these few words. They genuinely care for their residents and gave warm and loving support to to my mam.
From the superb management, superb care and to superb and thoughtful meals, the service they have given has been greatly valued by myself and my family.
I have felt totally confident and reassured that my mam was afforded the best possible care with up to her passing away - surrounded by her family and lovely staff.
Thank you.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

As a carer I have filled this in for D. Who finds the home excellent, and the food and room good.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Good

My step-mum was transferred to the care home for end of life care. The home, management, nursing and caring staff were all friendly, caring, professional and made my step-mum and all our family feel at ease and cared for. I would recommend to anyone. End of life care was exceptional. I can't thank them enough.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Mum came for respite at Tollesby as her health deteriorated so much that as a family we felt unable to care for her with her myriad of problems. The care home was recommended to me by two friends who had/have been delighted with the care their husbands had/have received. The greatest compliment I could give would be to say that the ethos here is to put the residents welfare and care as the most important aspect, every single member of staff have the most wonderful caring attitude. A huge thank you to one and all for your work. Long may it continue!

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have recently lost my mum who died in Tollesby Care Home. She had been a resident for 13 years. She was their longest serving resident when she passed away. During her stay she was very well cared for. The staff were all excellent, taking time with my mum when she needed them and also with myself. She had good days and bad days healthwise, but the staff were always caring and understanding. My mum thought the world of them all. I would highly recommend Tollesby Care Home to anyone who was considering nursing or residential care for a family member.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

There is always a friendly and sincere greeting both to me and my husband when we enter Tollesby Hall. The staff (obviously led in a kindly but professional way) give excellent one to one attention in their dealings with talking and attending to the residents.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care staff are lovely and always happy to help. My granny enjoys living at Tollesby and has many friends. Staff like to offer my granny assistance with the things she likes, for example having her lipstick and her hair done with a squirt of her perfume everyday.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

My Mum was at Tollesby Hall from April to August 2015 before passing away there. She used to say to me on a regular basis, "You could not have found a better place for me" and "everyone is so nice". Mum was looked after extremely well, all the staff are friendly, courteous and nothing was too much trouble, the staff always spoke to her (and the other residents) whenever they walked past asking how she was and sometimes stopping for a chat. They would push her in her wheelchair outside to the garden during the day and evening and let her enjoy the fresh air and sunshine, and she loved watching the various birds and animals visit the garden. Mum enjoyed the various activities that were offered when she was well enough to attend.
Mum had trouble eating and it was hard to find food she liked but whatever she asked for was made/cooked for her at any time of the day or night, again nothing was too much trouble.
I was in England from March until I returned to Australia in early May and felt relieved and at peace knowing Mum was in good hands, while at home the manager sent me regular email updates about Mum and I could ring her any time if I had any questions or just wanted to chat about Mum. When Mum became very ill, the Manager made the decision to transfer her from the residential level to the nursing level so she would be closer to the nurses and they could keep a close eye on her, which I was grateful for. I returned to England in July and spent most of my time at the Hall with Mum, my brother and step sister spent a lot of time with Mum at the Hall between April and August and we were all impressed and could not find fault with her care and treatment.
Mum had her birthday at the Hall and they put a really nice spread on.
I was with Mum when she passed away in the early hours of the morning and I could not have asked for better support and help than I received from the staff at that time.
When it was time to find a home for Mum I visited six different ones and decided on Tollesby Hall, all the family are glad I did.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

Marvellous caring team looked after the whole family. Mother was here for three months until her death. She couldn't have been anywhere better.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I had an enjoyable day out and a nice experience, would recommend more outings.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have really enjoyed my respite care at Tollesby Hall. I have been on a trip out at Seahome, there is lovely staff at Tollesby.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt was diagnosed with Motor Neuron Disease in December 2014 and went to Tollesby Hall Nursing Care Home at the end of January 2015. I would like to thank the nurses and staff at the home for the care and dignity she received in her final day. The family spent lots of time with her towards the end and we were provided with privacy but at the same time were looked after.

How likely would you be to recommend Tollesby Hall Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

My mum has a degenerative illness that affects her in many different ways and the staff at Tollesby Hall Care Home are fantastic in the care they give her. The nurses are quick to note changes/infections and act appropriately. They keep me informed and involved. The carers care deeply for mum and the other residents and not only provide physical care but emotional support as they build friendships with residents and families. It is a lovely home with beautiful surroundings we are made welcome and mum is happy living here.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found Tollesby Hall to be of a very good standard, the staff being very co operative and friendly. I would recommend this care service. The only thing I pick up on is the rooms at times could be tidier i.e hanging up of clothes.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

After caring for my mother for a considerable number of years it was not difficult to rehome her at Tollesby Hall. The standard of care is excellent, as are all other aspects of the home. She settled in very quickly and after as little as 4 weeks was actually calling it home.

How likely would you be to recommend Tollesby Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Take your family to Tollesby they are excellent brilliant nursing home. I would recommend it. The staff care for families as well as residents and we are always made welcome by all the staff. Since coming to Tollesby Robin has improved.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband and myself are both wheelchair users. He became aggressive due to epileptic seizures so my social worker had him admitted for respite. He has since become more forgetful and dependant on others due to more seizures. Because of my disability I am unable to care for him and I consider this establishment absolutely essential.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Best care home in the UK.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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