The Willows, Middlesbrough, Cleveland & Teesside
The Willows, Middlesbrough, Cleveland & Teesside
The Willows, Middlesbrough, Cleveland & Teesside

The Willows care home, also known as Woodside Resource Centre, provides specialist nursing, residential, short stay and flexible day services for older people living with dementia including those with Alzheimer's. The home also offers compassionate and supportive end of life care, and are working towards the Gold Standards Framework – the quality hallmark for end of life care.

The care team is experienced, dedicated and highly skilled. Most of the team has been with the home for many years so there’s always a smile and familiar face for residents and their relatives.

Situated within a quiet, residential area of Middlesbrough, next door to the Woodside Memory Clinic and close to James Cook University Hospital, The Willows is easily accessible for both locals and visitors. The home enjoys a relaxed atmosphere helping residents feel settled, comfortable and happy.

Group: Care UK Nursing & Residential Care Services

Person in charge: Helen Nutton (Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest CQC* Report on The Willows: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (8.976)

The user 'Review Score' ( 9 for The Willows) is based on 9 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

The Willows

My aunt was in The Willows for approximately 1 year. In my view the home provided an excellent level of personal care, warmth and empathy even when she was at her most agitated. The staff are highly trained and really demonstrate a lovely standard of care towards the residents. They also provide valuable support for family struggling to manage a difficult situation. Highly recommended.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows

Very friendly, helpful staff. My dad was well looked after in both the care home and nursing home. Two members of staff were especially great as was the lady in the reception office. All the staff were fantastic. My dad was well cared for, we were always welcomed. Good tea/coffee facilities in the nursing home, sandwiches provided the day my dad passed away.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows

My dad has been in this care home about two months and since being in there he has been doing really well. It is nice to see him up and about most of the time. The staff are really friendly and helpful. I take my two sons to see their granddad and the staff love it when they come in. The staff listen to what I have to say and any ideas that I have about my Dad. The only trouble is the cost, I have to pay for my Dad.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The Willows

A good friendly home with caring staff, mam is happy and well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows

Everyone without exception is caring, friendly, would certainly recommend.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

The Willows

The care home is open with kindness and care for each resident with their different and varied needs. The food is well balanced and varied choices given. The residents are kept in a clean order dressed to their own wishes. No complaints.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Willows

Having been a resident for many years I have still on leaving Wyn had that very satisfied feeling how well she is cared for,

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Willows

The Willows Care Home is a first class care home, who take care of their residents in every aspect, nothing is a trouble for them.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows

During my mother's short time in the Willows she was treated with respect and dignity, alongside a happy and pleasant environment. She liked the home and especially the banter with staff. The kind reception given to myself and other members of my family by the staff helped to make all visits as pleasurable as possible given the circumstances. Nothing was too much trouble. The staff made my mother's last few weeks as comfortable and pleasant as possible, with the utmost attention given to care and support. Everyone is a credit to the home , thank you The Willows.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Willows

Job Vacancies

Domestic Assistant Bank

Exceeds National Minimum Wage (Care Home / Nursing Home • Temporary / Cover)
Middlesbrough, Cleveland & Teesside

Care Assistant

Exceeds National Minimum Wage (Care Home / Nursing Home • Full Time)
Middlesbrough, Cleveland & Teesside

Registered Nurse

£11.50-£15.50 per hour (Care Home / Nursing Home • Full Time)
Middlesbrough, Cleveland & Teesside

Staff Profiles

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Care Home Idol 2015

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