Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside

Highfield Care Home is located within a pleasant residential area of Yarm in the heart of the Tees Valley, a purpose built 40 bedded accommodation offering Residential care.

At Highfield Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Highfield chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Carolyn O'Lone (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 40 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 39

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Highfield Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Recommendations

Recommendation Score: 9.8 (9.771)

The user 'Recommendation Score' (9.8 for Highfield Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Highfield Care Home

My Mother became a resident in May 2014 as she has dementia. Management & staff were very helpful & supportive at what was a very traumatic time for both my Mother & me. All staff are very friendly & caring & genuinely seem to have the best interests of all residents at heart. Visitors are encouraged to visit & are welcome to have meals with the residents. Refreshments are offered to residents. Refreshments are offered to residents & visitors throughout the day.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Highfield Care Home

The staff are very friendly and helpful, they provide a wonderful service.

How likely would you be to recommend Highfield Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

The staff are extremely friendly, helpful and kind.

How likely would you be to recommend Highfield Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Highfield Care Home

Mum enjoys excellent care at Highfield. The staff are friendly ad very caring. She enjoys the wide variety and good quality of food. Her room and her clothes are always lovely and clean. Visitors to the home always remark on the lovely, friendly atmosphere. We have no concerns at leaving mum in Rein Care.

How likely would you be to recommend Highfield Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

Since my father-in-law has lived in this care home he it totally at ease, and very happy. He is very well looked after both physically and mentally.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Highfield Care Home

Very helpful caring staff. Super food, genuine care for the residents.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Highfield Care Home

My mother has settled in this home really well and without any complaints. I believe this is mainly due to a settled work force all of which are extremely friendly and very patient with all of the residents.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Highfield Care Home

When my Grandad was living at home he was so confused and distressed. Since moving into the home he is more relaxed got to a healthy weight and appears much happier.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

This home was suggested by my Fathers G.P as I don't live in the area. However from the first day I arrived with dad the staff were very friendly & helpful and have remained so over the period to the present day. Dad is very fussy about his food (he likes plain food) and he has always said that the food is good, the home is clean & warm. If there have ever been any problems with Dads health the staff have always phoned to keep me informed.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Highfield Care Home

Staff are exceptionally kind and friendly. Food is excellent, lots of choice. I looked at 3 homes before I chose Highfield even though it is not ensuite - it had a homely feel to it. My room is very clean, the activities are very good within the home!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

I am very happy at Highfield the staff and management are very friendly and helpful. I only have one issue and that is not ensuite. I would recommend this home as the interaction between staff and residents is very impressive.

How likely would you be to recommend Highfield Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

Very nice place. Staff Friendly and teat residents with respect. Everything clean and tidy. Would recommend.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

Colin has been in this residential home for 2 weeks. May I say what an excellent job the staff have done and a great improvement in his condition in 2 weeks. Many Thanks.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

Everything about Highfield is excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

The home gave a high standard of care to my mother who passed away on 2nd June. They treated her with great dignity in a gently but efficient manner. They also gave support to mums relatives. It was very touching to see representatives from the home at mum's funeral.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

The level of professional service and the genuine caring attitude of staff at the Highfield provided an environment of comfort and emotional warmth for my mother that I found exceptional. During Mums time at the Highfield any queries were dealt with quickly and efficiently and I found the manager to be a proactive lady who has a genuinely caring concern for residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

Marianne very much enjoys her room and dining area, she enjoys her food very much. The staff are excellent (deserve to be paid more for what they do), Marianne is happy and views this as her home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

Wonderful atmosphere, the staff are so pleasant, caring and showing concern at all times. I do visit many care homes, but I was very impressed with Highfield. We were very happy with the attention given to Donald, the family and myself are very grateful.

Highfield Care Home

Following visits and sampling several homes my mother decided that Highfield had the better size and friendliness that more suited her. After 5 months that decision seems to be confirmed.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

All of the staff are friendly and helpful, always cheerful. Nothing seems to be a problem for them in helping residents or friends and family. All rooms have a nice, clean, fresh smell, very homely place.

Highfield Care Home

Excellent care and service, lovely staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

Despite obvious and understandable pressure the staff provide excellent care to the residents. I am totally satisfied with the care my mother receives.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Highfield Care Home

Care, clean, comfort and peace of mind. Staff caring, passionate about each person. All staff considerate and professional in their work and approachable.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highfield Care Home

My mother (aged 96) came to Highfield Care Home after being in hospital for 2 months and has been shown great kindness. The staff are unfailingly cheerful and patient, creating a caring atmosphere in the home. The decor and location are very pleasant and every effort is made to include residents in activities, even if they need a little coaxing! There is good communication with family and friends.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

Helpful but have my privacy. Care is lovely, food is homemade. Surroundings are nice and clean.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highfield Care Home

The house has a lovely feel to it. Staff warm and friendly. House has just been redecorated, light and airy, new furniture that residents chose the colour. Organised activities.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Highfield Care Home

My mother has been a resident for over 3 years and in that time the care and compassion of staff has been excellent. She is always kept clean and encouraged to eat and drink and the staff have so much patience in a very difficult job. I would certainly recommend this home to anyone looking for a place for a relative or friend.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2014

2014 Carehome.co.uk Awards

Recipient: Highfield Care Home

Date: Friday 04 Apr 2014

more details

February 2014

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Care Home Idol 2014

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