Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside
Highfield Care Home, Yarm, Cleveland & Teesside

Highfield Care Home is located within a pleasant residential area of Yarm in the heart of the Tees Valley, a purpose built care home offering dementia and residential care.

At Highfield Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Highfield chefs pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Carolyn O'Lone (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Highfield Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.782)

The Review Score of 9.8 (maximum of 10) for Highfield Care Home is based on 35 Review/Recommendations in the last 2 years. This Review Score of 9.782 is made up of a Quality Score of 4.782 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.782 for Highfield Care Home is based on 35 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.782 for Highfield Care Home is calculated as follows: ( (329 Excellents x 5) + (87 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 418 Ratings = 4.782

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Highfield Care Home is calculated as follows:

      1. 35 Positive Reviews = 3

      2. 0.1 x 35 Positive Reviews = 3.500 (maximum score = 1)

      3. (35 Positive Reviews ÷ 40 Registered Beds) x 2 = 1.750 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I couldn't fault Highfield. The staff look after me very well. I only have to mention something and they deal with it. They are there for you all the time. Everything is very clean and I have really enjoyed the food. The best thing is the friendliness of the staff they make everything feel right.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are extremely welcoming and informative. Obvious display of care and concern for residents and up for a laugh! Personally: coaxed my mother back to strength in Oct 2015 when we though we might lose her. Always ensure her needs are met and any extra requests made by family. Always kept clean and tidy and comfortable. Feel very happy and comforted by the fact she is in good hands when I return home 4 miles away.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mam is very happy here, well cared for.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I hold the home in the highest possible way. We have found the staff in all departments in the reports we receive in every aspects of what my wife has been eating and if she has had any slight mishaps. The staff are very helpful also they are very happy all the time. They seem to be very capable in every aspect of their work. Every celebration the hall is decorated to the joy of the residents. By the way the food is excellent.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My bedroom is very comfortable. The food is excellent the staff from domestics to management are very friendly and KIND.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring nothing is too much trouble highly recommended.

How likely would you be to recommend Highfield Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring and supportive staff. Home from home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I enjoy living at Highfield, there is always company for me. Staff are always friendly and helpful. I enjoy the meals that I get and there is always a good choice, if there is something I don't like they always make me something that I do like.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I love living here, the staff are lovely to me. I enjoy sitting on the patio in the nice weather. The staff help you to do little jobs around the home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am so happy my wife is in Highfield Care Home. My biggest fear was to put her in a home permanently. My fears have since been rescinded. The difference in my wife's life has been unbelievable she is a different person in her looks and eating. She is happier here than she has been in the last two years. It is I think with thanks to the caring staff and atmosphere, as it is a home from home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Brilliant, lovely staff, lovely food - lovely happy home.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband goes into respite eight weeks in the year, his needs are greater so now goes to Highfield Care Home in Yarm where he gets more social care he has got Parkinson's disease and dementia. It was such a relief when he went in for the first time. The home has such a warm and friendly atmosphere. Nothing is too much trouble. The manager is so lovely she puts you at ease straight away and she listens which I like. The day time and night time staff are brilliant. My husband has no worries about going in if I want to go on holiday for a break. I cant thank them enough.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Attractive buildings and surround. Rooms very comfortable and equipped. I need a rota stand for transfer and this was provided from the start. Today I have discovered yet more lounges, all very attractive and comfortable and there is a great outdoor sitting area. The food is of a very high standard and varied. The staff are extremely hard working and are always bright and cheerful always willing to help and produce a lovely cup of tea at any time of the day.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandma came to Highfield and the experience we found was very good.
Staff always available, really friendly, nice an attentive people. Only downside no en-suite.
It is dementia and residential.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my husband often at Highfield and the home has a wonderful relaxed atmosphere. The care is outstanding, the staff are always happy, caring and obliging. I observed the deputy manager assisting a resident with her lunch with such patience and I hope if I need care I will be looked after with such respect and dignity as my husband does.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel part of one big family. The staff care and support all my needs. All staff are very kind and helpful, I would not want to live anywhere else.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to Highfield after an episode of ill health. I have had the experience of a lifetime. I am treated with respect and I am part of one big happy family. The staff are fantastic the food is great, I go on outings on the mini bus to the seaside, parks and coffee shops. Lots of things going on, I am smiling all the time now, thank you Highfield.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found that all the facilities at the premises were generally good except that the toilet was too far away from the rooms...

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I found that all the facilities at the premises were generally good except that the toilet was too far away from the rooms.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother became a resident in May 2014 as she has dementia. Management & staff were very helpful & supportive at what was a very traumatic time for both my Mother & me. All staff are very friendly & caring & genuinely seem to have the best interests of all residents at heart. Visitors are encouraged to visit & are welcome to have meals with the residents. Refreshments are offered to residents. Refreshments are offered to residents & visitors throughout the day.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very friendly and helpful, they provide a wonderful service.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are extremely friendly, helpful and kind.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum enjoys excellent care at Highfield.
The staff are friendly ad very caring. She enjoys the wide variety and good quality of food. Her room and her clothes are always lovely and clean. Visitors to the home always remark on the lovely, friendly atmosphere. We have no concerns at leaving mum in Rein Care.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my father-in-law has lived in this care home he it totally at ease, and very happy. He is very well looked after both physically and mentally.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very helpful caring staff. Super food, genuine care for the residents.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother has settled in this home really well and without any complaints. I believe this is mainly due to a settled work force all of which are extremely friendly and very patient with all of the residents.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When my Grandad was living at home he was so confused and distressed. Since moving into the home he is more relaxed got to a healthy weight and appears much happier.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

This home was suggested by my Fathers G.P as I don't live in the area. However from the first day I arrived with dad the staff were very friendly & helpful and have remained so over the period to the present day. Dad is very fussy about his food (he likes plain food) and he has always said that the food is good, the home is clean & warm. If there have ever been any problems with Dads health the staff have always phoned to keep me informed.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are exceptionally kind and friendly. Food is excellent, lots of choice. I looked at 3 homes before I chose Highfield even though it is not ensuite - it had a homely feel to it. My room is very clean, the activities are very good within the home!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy at Highfield the staff and management are very friendly and helpful. I only have one issue and that is not ensuite. I would recommend this home as the interaction between staff and residents is very impressive.

How likely would you be to recommend Highfield Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very nice place. Staff Friendly and teat residents with respect. Everything clean and tidy. Would recommend.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Colin has been in this residential home for 2 weeks. May I say what an excellent job the staff have done and a great improvement in his condition in 2 weeks. Many Thanks.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything about Highfield is excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home gave a high standard of care to my mother who passed away on 2nd June. They treated her with great dignity in a gently but efficient manner. They also gave support to mums relatives. It was very touching to see representatives from the home at mum's funeral.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The level of professional service and the genuine caring attitude of staff at the Highfield provided an environment of comfort and emotional warmth for my mother that I found exceptional. During Mums time at the Highfield any queries were dealt with quickly and efficiently and I found the manager to be a proactive lady who has a genuinely caring concern for residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2014

2014 Carehome.co.uk Awards

Recipient: Highfield Care Home

Date: Friday 04 Apr 2014

more details

February 2014

Job Vacancies

There are no jobs posted yet for Highfield Care Home

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Highfield Care Home