Stockton Lodge Care Home

Harrowgate Lane, Stockton-on-Tees TS19 8HD

Group: Springfield Care Home Ltd

Person in charge: Martin Carter (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Stockton Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.3 Stockton Lodge Care Home has a Review Score of 9.3 (9.335)

The Review Score of 9.3 (maximum of 10) for Stockton Lodge Care Home is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.335 is made up of a Quality Score of 4.46 Points (maximum of 5) relating to the rating and a Quantity Score of 4.875 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.335 for Stockton Lodge Care Home is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.46 for Stockton Lodge Care Home is calculated as follows: ( (132 Excellents x 5) + (101 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 250 Ratings = 4.46

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.875 for Stockton Lodge Care Home is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 48 Registered Beds) x 2 = 0.875

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Stockton Lodge Care Home?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stockton Lodge Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    6
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

9 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 9 reviews. Ratings from the 12 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The home itself is very homely. The accommodation is very clean and comfortable. The daily food is beautifully cooked and presented and of very good portions. The residents are constantly being reviewed about their daily needs and are taken care of in a most loving caring way. They are entertained constantly with singers and various forms of entertainment. The staff are extremely friendly and helpful in every way and have become added members of the family. The setting of the home is in a lovely woodland area which is very quiet and the central garden is an extremely pleasant place to relax and enjoy all the resident's company.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As always we had a few hiccups when my mother arrived. Speaking directly to the manager this was promptly dealt with. The care my mother has received has been wonderful. She has improved due to the care and attention the staff are giving.

How likely would you be to recommend Stockton Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This is a lovely place for my mother and I am happy she is here.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

In my opinion the above care home provided a good service to my mother and pursued all medical matters either nurse or doctor.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I love my new room, I am well looked after, I am safe. Like joining in activities, like a good dance and sing along.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot praise this more highly, the staff are caring and very much into the care and wellbeing of the residents. My son was a resident there for twelve years until September 2015 when he died. He had M.S and when he was put on the (pathway) when he was in hospital and no more could be done for him. The home let him come back because it was his home, and he was blessed every day. The staff and manager were wonderful the 15 days it took for my son to close his eyes.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are friendly and caring, treating residents as individuals each with there own characters. They also welcome and are thoughtful and helpful to people who visit residents. For those able to be involved there are suitable activities and a range of game activities and visiting entertainers. The environment is very pleasant with gardens and a woodland setting.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff at Stockton Lodge were very caring to all my family, in my Mam's time there even though it was only a week we could not have found a nicer place . The staff were very helpful in my Mam's final days making sure she was comfortable and looked after, us as well.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I viewed Stockton Lodge for the first time, I was touched by the homely atmosphere, and appearance of the place.
All of the staff are fantastic.
This is not just a job to them. They genuinely care about the people in their charge.
My husband is treated like one of the family, and nothing is too much trouble for them.

Residents families are also made very welcome. I feel as though I have been friends with the staff for a long time.
I couldn't believe my eyes, when I discovered the visitors coffee making facilities, and homemade cakes - which are delicious.

I really like the idea of the raised flower bed in the centre courtyard. It is great for people who love gardening.

Stockton Lodge is in a lovely location. Even though it is situated at the edge of Stockton, with a housing estate close by, one gets the feeling of being in the country. It is surrounded by trees, and has a peaceful atmosphere.

Unfortunately, my husband is 'nil by mouth', so I cannot comment on residents food.
I do know that it looks and smells good, though.

My husband loves living at Stockton Lodge, and being spoiled by all of those ladies.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very nice and friendly but sometimes there seems to be not enough time from carers as they can be very busy at times. But I am satisfied most of the time.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

As an older type of care home, much refurbishment is continually needed, a lot has been done but more is needed. Staff are good but as a lot of care homes have to rely on agencies it is an ongoing worry.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I would recommend a friend to stay at Stockton Lodge as I have had my sister stay for respite. The staff are caring, they understand their jobs but they do get tired after long shifts.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service is really good, I have no complaints. The carers are great and always helpful. I am unable to see as my sight is failing so everyone is most helpful and pleasant.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was reluctant to put my Mum in a nursing home but working full time it was a hard decision - along with the rest of the family. Once Mum was at Stockton Lodge she was well cared for and soon settled into a routine. Not the same as being at home but the next best thing, making friends with other residents. The residents look out for each other too. One lady was given a biscuit and broke it in half to share with Mum. There was no need to share as there is always plenty but I found it endearing. As Mum's life is ebbing away the carers have exceeded themselves, treating Mum with great care, compassion and lots of love and affection and cuddles. I cant ask for more. the setting of Stockton Lodge Nursing & Care Home is tranquil with an abundance of flowers, trees and bird-life, which Mum enjoys, as do the family when visiting.

How likely would you be to recommend Stockton Lodge Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On arrival at Stockton Lodge, I am always greeted in a very happy and professional manner. The staff are thoughtful, caring and conscientious. My father can be difficult man at times, but all the staff there take it all in there stride, nothing is ever to much trouble. I feel my father could not get better care service.
My thoughts and regards go out to all the staff as they continually give all the support and care my father could ever wish for.

How likely would you be to recommend Stockton Lodge Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When visiting my Mother I am always made welcome.

How likely would you be to recommend Stockton Lodge Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Staff are friendly, go out of their way to help. My mother is profoundly deaf and the staff have started to learn sign language so that they can communicate with her.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very pleasant surroundings, supported by very friendly staff who care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I found Stockton Lodge very homely and friendly and would recommend it to people. The staff are friendly and helpful and feel comfortable around the facilities.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good all round home, clean and cared for well. Activities especially good. Staff work extremely hard for all residents with so many different difficulties. Could do with more staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Staff are helpful and pleasant. They take time to talk to residents and treat them as individuals. They are kind to visitors eg I help give meals to my wife and always offered food to share meals with her.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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Care Home Idol 2016

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