Victoria House Care Home

Bath Lane, Stockton-on-Tees TS18 2DX

Victoria House Care Home, Stockton-on-Tees, Cleveland & Teesside
Victoria House Care Home, Stockton-on-Tees, Cleveland & Teesside
Victoria House Care Home, Stockton-on-Tees, Cleveland & Teesside

Victoria House Care Home is located within a residential area close to Stockton on Tees town centre, a purpose built 70 bedded property offering Dementia Nursing and Residential care.

Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Victoria House pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Tamsin Ryan (Home Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 70 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Victoria House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2016

Please contact us for information regarding our bed availability

Current Reviews

9.7 Victoria House Care Home has a Review Score of 9.7 (9.732)

The Review Score of 9.7 (maximum of 10) for Victoria House Care Home is based on 56 Review/Recommendations in the last 2 years. This Review Score of 9.732 is made up of a Quality Score of 4.732 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.732 for Victoria House Care Home is based on 56 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.732 for Victoria House Care Home is calculated as follows: ( (504 Excellents x 5) + (135 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 660 Ratings = 4.732

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Victoria House Care Home is calculated as follows:

      1. 56 Positive Reviews = 3

      2. 0.1 x 56 Positive Reviews = 5.600 (maximum score = 1)

      3. (56 Positive Reviews ÷ 70 Registered Beds) x 2 = 1.600 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Victoria House Care Home?

  • Extremely LIKELY
    40
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria House Care Home

  • Daughter of Resident/Service User
    21
  • Son of Resident/Service User
    8
  • Resident / Service User
    6
  • Friend of Resident/Service User
    3
  • Relative of Resident/Service User
    3
  • more

The Overall Average of all the Ratings in the following 

42 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 42 reviews. Ratings from the 14 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Victoria House is a lovely care home with some hardworking staff. Residents are always dressed smart and always clean. The activity team work hard making sure there are lots of different activities for them to do. Office staff are very friendly to talk to and happy to help with anything.

How likely would you be to recommend Victoria House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My father in law has been a resident for over 2 years, when he first moved in we felt the standard of care was very poor. It has now improved in every aspect and we are more than happy - give the manager a well-deserved pay rise!!

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great home, great staff, great manager. My brother gets great care here. Strongly recommend.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at Victoria House for several months now and always looks happy whenever I visit. The staff are really friendly and know my mum really well. I've met the managers and they always have time to chat to me and have always made sure any requests on mum's behalf are dealt with. I would like to thank everyone for the care they give mum.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum resides in this home. The care is fabulous. Willing, caring staff and very kind to my mum. Lovely food.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care given to my mum. She has been well fed, cleaned and treated with dignity and respect.
I would happily leave mum again and recommend this place to anyone. All the staff are friendly and caring.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very caring and knowledgeable about caring for the elderly. Very impressed, highly recommended.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Dad has been a resident for a few months now since coming from a hospital setting. In the time he has been here, he has improved greatly with his mobility and his confidence is growing all the time. Dad is very happy and content here and the staff are friendly, supportive and amazing in their care - giving they extend that support to my Mam and our family and keep us fully informed in all aspects of Dad's care. It really is a home from home environment. Very impressed.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was depressed whilst in a hospital setting, but since he has been in residence here, he is improving greatly. He had lost 10Kg whilst in hospital and was unable to feed himself. Now he can eat proper food and can feed himself and hold a cup of coffee. He is happy here, comfortable and is comfortable around the staff whom he trusts and feels safe with. The staff are very kind and helpful to my husband, myself and my family for which I am very appreciated of. Myself and my family are very impressed and we would recommend this home to anyone one hundred percent.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is very welcoming. The staff are caring, considerate and helpful.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

1. Staff are all very friendly and most helpful to both visitors and residents.
2. Residents are very well cared for.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very welcoming care home with very polite and caring staff. Very good activities for residents to participate in. Overall a fantastic, well managed care home. I would highly recommend Victoria House Stockton.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm looked after really well here.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff very kind and honest.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Home very clean, staff very pleasant and easy to talk to. Kept up to date on care plan. Food selection excellent. Always made welcome.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service that was provided for my mother was excellent. The only complaint she had was her clothes occasionally go missing at times, even though her name is in every garment. Many garments were returned days later. However, I would recommend this care home, as the staff are wonderful. It's also clean and pleasant. Outside/garden could do with a facelift but it's a very nice space, just could be better.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Victoria House Care Home responded to this review on 22 Sep 2016:

Thank you for your review. As the home has up to 70 residents at any one time, unfortunately the laundry requires a few days to return garments to the residents which you reflect in your review. The company have taken on board your comments regarding the garden and work has just been undertaken to level the patio area to make it a pleasant area for our residents.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

The best part of Victoria House are the staff! Very caring, kind and honest. Had an incident where they found a large sum of money in a pair of trousers which has probably been there for years! They were on the phone immediately to report it, very much appreciated. They respond immediately to the smallest problems - maybe regarding mislaid items, mixed up equipment etc. They all seem to treat the residents with dignity and kindness.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have visited on numerous occasions and staff have been friendly and helpful. My friend is looked after and cared for well.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I visited my mum, I found her to be settled, relaxed and happy.

How likely would you be to recommend Victoria House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very friendly and helpful staff, no complaints at all.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care received.

How likely would you be to recommend Victoria House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are very approachable, helpful and the meals look delicious. Very good food. Home is very clean and tidy.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely helpful manager and staff. Provided urgently needed care when we were in a crisis as a family.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visited at the weekend and mam was assessed and in by Wednesday. The care home was highly recommended by mam's home carer, neighbours and relatives of residents at the home. All staff were warm, welcoming, knowledgeable, friendly and professional. Staff provided us with lunch and sandwiches and crisps for a car journey.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A big thank you to your staff who care for my mum. A special thanks to the new manager - new ideas and practice which is very welcome.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Extremely pleased with the standard of care. I am very happy here.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A care home that sets very high standards for others to follow. Congratulations.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come here every day. The friendliness of staff, all staff excellent.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Nana stayed in Victoria House from Aug 15 until May 16.
She was extremely well cared for. All her needs were met 24/7.
The nursing team managed to stabilise her medical conditions which hadn't been managed in her previous care home and they did this within just two months of her moving there.
My Nana's dignity was maintained throughout her stay which was of utmost importance.
The staff were so friendly and always helpful.
My Nana was so happy throughout her stay which was the most important thing.
The end of life care she received was excellent and the staff supported us as a family more than we could have ever asked for.
I cannot recommend this home highly enough.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Further to my previous comment I agreed to three months to see if things improved. I am pleased to say great steps have been applied and maintained and my mother is beginning to be treated in a better way and standards in all areas are being raised.

How likely would you be to recommend Victoria House Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father was a client at this home for a number of years before he died. I used to visit every day and still do but not as often as I used to. Over the years I have visited the home, I have never had or seen any mistreatment of any of the clients by the staff.
The staff have always been polite and caring and courteous to myself and the clients. I couldn't fault the way they cared for my dad right up to the day he died. Other homes in the company at the time had a bad report but nothing I saw in and around the care home was of a low standard.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum came into Victoria House after a stay in hospital. She is well cared for, she is treated with dignity at all times. The staff are friendly and approachable. Mum has complex needs and is now settled and well cared for. The food is well prepared and well presented and nutritional. The home has a friendly atmosphere and is always clean.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have always been made welcome and at home.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are caring, honest, 24 hr care excellent. Food was disgusting when mother was first admitted after discussion things improved and meals are now eaten and enjoyed. We would like to thank all staff for caring about our mother at this time in her life and also to inform you that the home as really improved. My mother will miss all the staff and has improved since being admitted.

How likely would you be to recommend Victoria House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I cannot commend Victoria House enough for the care and compassion shown to my mother-in-law and members of our family. We treat Victoria House as her home - nothing is too much trouble for the staff and by extension they look after us too!

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister had a stroke at home August 2015, she was taken to North Tees Hospital where she spent about 6-7 weeks recuperating. It was obvious that she would need further care so we searched for a home that provided nursing care and came up with Victoria Nursing home and we are so pleased with our choice because we have found the care, food, room etc to be excellent.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cant recommend Victoria House enough from day one they have been so caring not just to my nana but to my whole family making us feel welcome and that my nana is in truly good hands. Victoria House have been fantastic in keeping us updated regularly. They make you feel welcome and are always helpful day or night. Thank you Victoria House (Victoria Wing) for all the care so far words cant thank you enough just knowing my Nana is safe and well looked after. I would highly recommend Victoria House after having looked around this is by far the best.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Victoria house nursing, what an outstanding home my dad recently died in there and I just want to say if anyone is looking in the future for a nursing home then this one comes highly recommended, the staff are truly amazing girls and will go to great lengths not only for the residents but the family as well.
We see all bad press about these places it's why I'm posting this about this one, when my dad first went in we didn't think he would make his birthday, so these helped us make his birthday happen sooner, they baked a cake decorated his room etc. Made it real and did the same on his real birthday.
They made me feel so welcome I can't say enough good things about this nursing home or the staff other than I couldn't of wished for a better place for my dad to be in.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For looking after my mother, I am very happy with all the help and aftercare given to her by all the staff. The home and the bedrooms, corridors are all kept up to a 5 star rating and the staff are so friendly and helpful at all times. Mam does not want for anything so with this we would not put her anywhere else. Many thanks, to all at Victoria House Care Home. Keep it going.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very clean, staff are credit to their professions and to the folks they care and support. It is a pleasure putting the care and safety of my loved one into your hands. I can sleep well at night knowing where she is thank you all so very very much.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend was taken into Victoria House Care Home from hospital for "end of life care". I can't praise the staff enough. They were so very kind and caring. My friend had a very peaceful passing away due to the care, dignity and atmosphere of Victoria House Care Home, it was wonderful.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My mother went from hospital into Victoria House Care Home for "end of life care". Sadly she only lived for 16 hours but the care, respect and love from all the staff was wonderful. Not only mum but myself also. They made my mums last few hours so peaceful and calm. It was sad when mum passed away but she was in a lovely place and so well looked after. The home is the best I have been in. Wish I had found it in the last years. Thank you, thank you to everyone concerned. I will never forget them.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my dad has been in here he has been looked after very well and we couldn't ask for better care for him. All the staff are really lovely and very helpful. I would recommend 100%.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a social recluse until she moved into Victoria House. The staff encouraged and supported her to become sociable and outgoing. The admission to the home was the best decision as a family we made and for us no care home could surpass Victoria House.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Everyone was really helpful and very kind.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I am a resident in Victoria House Care Home. I think the care is fantastic and am looked after with dignity and kindness. Love all the staff.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this care home to other people because it is really good and friendly.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a good home, you get looked after very well. The staff are excellent.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very efficient the staff are very kind and caring. All my friends comment how good this care home is compared to others. It's first class here, the staff always make my visitors feel welcome.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

My mother has excellent nursing and care at Victoria House. She is bedridden and cannot feed herself, but staff are very loving and patient with her, considering she gets a bit aggressive sometimes. I cannot imagine she would get better care and attention anywhere else. Nurses and staff make all the family welcome to visit any time we want to come day or night. She is always made very comfortable.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On admission after being neglected in hospital my mother was made welcome and given immediate care. The family are always made welcome. As her needs have changed Victoria House have met her requirements. They keep us informed when she is ill or has hurt herself. I have no problem in recommending this home to others.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

As you can see by my consistently excellent scores on your survey of all aspects of Victoria House below. Both me and my sisters are always very happy with the standard of my Mum's care. In October however when my mum became very poorly the staff became superlative in every way in caring for her and us! We quite simply could not recommend your wonderful home , staff and their genuine care highly enough. Thank You!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Victoria House. The staff and management are friendly and cater for my fathers needs, also speak to me and my family and let us know if dad has any problems.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

residents are treated with respect and their needs are met. Staff are caring and overall the home provides a really good experience for both residents and family.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Satisfactory

Nice environment, staff very nice. Made to feel welcome, all very helpful.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Taking great care of my dad. They are patient and understanding of his needs and he is well looked after and we have no worries. Staff are always polite and always make me feel welcome.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Victoria House Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria House Care Home