O'Neill Drive, North Blunts, Peterlee SR8 5UP
The Hawthorns makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Group: Barchester Healthcare Ltd
Person in charge: Sue Raby (General Manager)
Local Authority / Social Services: Durham County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 103 residents
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Stroke
Admission Information: Sep unit for EMI patients @ Seaham Hse. Neu Rehab 18+. Ages 18+.
Single Rooms: 93
Shared Rooms: 5
Rooms with ensuite WC: 81
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Barchester The Hawthorns Care Centre: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Barchester The Hawthorns Care Centre has a Review Score of 9.1 (9.077)
The Review Score of 9.1 (maximum of 10) for Barchester The Hawthorns Care Centre is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.077 is made up of a Quality Score of 4.844 Points (maximum of 5) relating to the rating and a Quantity Score of 4.233 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
Click to show a breakdown of the Review Score
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 9.077 for Barchester The Hawthorns Care Centre is based on 12 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.844 for Barchester The Hawthorns Care Centre is calculated as follows: ( (114 Excellents x 5) + (21 Goods x 4) ) ÷ 135 Ratings = 4.844
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 4.233 for Barchester The Hawthorns Care Centre is calculated as follows:
12 Positive Reviews = 3
0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)
(12 Positive Reviews ÷ 103 Registered Beds) x 2 = 0.233
Click to view important information about the Reviews, Recommendations & Review Score
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
*The Average Rating only uses ratings from the 2 reviews. Ratings from the 10 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.
Review submitted from a Postal Card by Margaret L (Friend of Resident/Service User) on Monday 15 February 2016. Review relates to February 2016.
Staff are always very friendly and helpful, lovely place.
How likely would you be to recommend Barchester The Hawthorns Care Centre? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Staff: Excellent
Management: Good
Rooms: Good
Review submitted from a Postal Card by Christine G (Friend of Resident/Service User) on Monday 15 February 2016. Review relates to February 2016.
Every visit I always feel welcome - staff are very friendly and helpful. The home itself is really lovely and comfortable, have never stayed for a meal so can't comment on food.
How likely would you be to recommend Barchester The Hawthorns Care Centre? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Recommendation submitted from a Postal Card by Stephen Groves (Son of Resident/Service User) on Wednesday 11 March 2015.
My late mum (Doreen Elizabeth Groves) was admitted to the Hawthorns Nursing Home on a Palliative Care pathway. The staff at the Hawthorns were extremely caring, professional and courteous. Mum felt as though she was at home, during the final days of her life. The staff were considerate professionals in whom Barchester can be proud of, absolutely caring and preparing mum and our family for a dignified death peacefully. In life and in death they were excellent. Many thanks indeed.
No Average Rating is available*
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Recommendation submitted from a Postal Card by Sharon V (Daughter of Resident/Service User) on Tuesday 10 March 2015.
My Mam received the very best of care from all the staff at the Hawthorns Peterlee. You should be proud to have staff that care about residents like they do. Thank you for making her last few months bearable.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Recommendation submitted from a Postal Card by Michael Stokoe (Son of Resident/Service User) on Tuesday 10 March 2015.
My mam thought the world of the nurses and carers and other staff in her shortened stay. The staff were very thoughtful and attentive to me and my family when we visited and I would recommend the home to anyone who asks for my opinion. Thank you for caring for my mam.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Recommendation submitted from a Postal Card by Tony McCoy (Resident / Service User) on Thursday 26 February 2015.
Care is always provided to a high standard. Staff are very friendly and polite.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Recommendation submitted from a Postal Card by Susan Merchant (Private Carer of Resident/Service User) on Wednesday 28 January 2015.
Hawthorns is a friendly home. Staff are very caring towards their residents. It has a high standard of service given to all residents who stay there. Lovely dining area with choice of food to eat, facilities put on to keep residents occupied, hair salon provided every week. Hawthorns is one of the best homes that I have been to.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Recommendation submitted from a Postal Card by Brian N (Husband of Resident/Service User) on Wednesday 28 January 2015.
It's one of the bests care homes in the area.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Recommendation submitted from a Postal Card by Ann T (Daughter of Resident/Service User) on Wednesday 28 January 2015.
The best care home she's been in the family are happy.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Recommendation submitted from a Postal Card by Catherine Imms (Mother of Resident/Service User) on Monday 26 January 2015.
This home is the very best home in Co Durham. The carers and nurses are excellent with everyone. The meals are very, very good, also the home never ever smells.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Recommendation submitted from a Postal Card by Stephanie Morris (Granddaughter of Resident/Service User) on Friday 23 January 2015.
Clean, tidy and friendly staff.
No Average Rating is available*
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Recommendation submitted from a Postal Card by Eunice Shanks (Wife of Resident/Service User) on Wednesday 8 October 2014. Recommendation relates to September 2014.
I would recommend - 10 out of 10 for everything I have ticked. The TLC that my husband receives is out of this world.
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
February 2016
Recipient: Barchester Healthcare Ltd
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Barchester The Hawthorns Care Centre
