Jack Dormand Care Home

Fourth Street, Horden, Peterlee SR8 4LD

Jack Dormand Care Home, Peterlee, Durham
Jack Dormand Care Home, Peterlee, Durham
Jack Dormand Care Home, Peterlee, Durham

Jack Dormand Care Home is located close to the North East coastline, in the heart of Horden, County Durham, a purpose built 43 bedded accommodation offering Dementia, Nursing and Residential care.

Residents at Jack Dormand have a choice of lounge areas which feature comfortable and specially designed furnishings. The quiet lounge is ideal for those who prefer more tranquil surroundings. Well-equipped bedrooms are safe and comfortable, many of which have pleasant sea views or views across the village.

Chefs at Jack Dormand pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Marie Shillaw (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 43 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Convalescent over 55 years of age. Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest CQC* Report on Jack Dormand Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 28 Dec 2016

Please contact us for information regarding our bed availability

Reviews

9.8 Jack Dormand Care Home has a Review Score of 9.8 (9.824)

The Review Score of 9.8 (maximum of 10) for Jack Dormand Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Jack Dormand Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.824 for Jack Dormand Care Home is calculated as follows: ( (90 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Jack Dormand Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered beds ÷ 5). 9 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Jack Dormand Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Jack Dormand Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1

We find the staff very friendly, helpful and extremely good at their jobs. They take the time to not only get to know the residents but to get to know their families as well. The activities for the residents are varied and well organised.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great staff look after my mother very well, can't ask for better.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are great, taking excellent care of my grandma. She loves living there with all the excellent facilities.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In my opinion, this is probably the best run care home in the country with the best care and staff there is. With plenty of activities for residents to participate in on a regular basis. There is a very pleasant and welcoming environment when you enter the premises.
The premises are also very clean and tidy.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The staff have helped settle my mam into the care home and have taken on board what are her likes and dislikes. They genuinely do care about all of the residents. Nothing is too much trouble and if my mam needs anything the carers and nurses are quick to source it.
The activities and social aspect of the home is excellent and something my mam really enjoys as do the family who join in.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very special care given to very special people!

My brother and I were extremely happy with the care offered by the staff at Jack Dormand. Even after mam's death they continued to support the family by enabling a relative/resident of the same care home to attend mam's funeral in the care home's minibus. Care which was above and beyond.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After suffering a serious stroke my brother was eventually admitted to Jack Dormand Care Home. He had been awarded a British Empire Medal but due to him now being in a wheelchair was unable to collect it - however the home management completely took charge of the situation and arranged (with help from his daughter and son) to have her Majesty’s Lord Lieutenant present the "BEM" to my brother at the home. We actually live in Australia and the original date for the ceremony was going to be the 30th August but the manager of the home arranged for this to be brought forward to the 12th so that we could attend the home, not only sorted everything out - they also paid for a magnificent buffet, champagne, cake, flowers, invitations, a solo singer, photographer, unveiling of a mural by a local young lady. A truly wonderful afternoon for everyone concerned. I go home to Australia in the knowledge that my brother is in caring and competent hands. Thank you to all concerned.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father had a very dense stroke back in February 2016. He was admitted to hospital but didn't improve. He came here in July. The home and staff are the best thing that happened to my father and my family. All staff care excellent for him and the home is always clean and tidy. Nothing is a problem to them and the manager has sorted everything immediately. We don't have to worry about him as he is cared for excellently.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum had a nasty fall and needed 6 weeks intermediate care. The first home she was in was deplorable. She was moved to Jack Dormand after 2 weeks. WHAT A DIFFERENCE!! The staff are wonderful, friendly and hard working. I feel as though I am walking into mums home when I visit. Nothing at all is a trouble to the staff. She is kept clean, well fed and I know she is well looked after 24/7. Mum has even been on visits in the mini bus.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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