Jack Dormand Care Home

Fourth Street, Horden, Peterlee SR8 4LD

Jack Dormand Care Home, Peterlee, Durham
Jack Dormand Care Home, Peterlee, Durham
Jack Dormand Care Home, Peterlee, Durham

Jack Dormand Care Home is located close to the North East coastline, in the heart of Horden, County Durham, a purpose built 43 bedded accommodation offering Dementia, Nursing and Residential care.

Residents at Jack Dormand have a choice of lounge areas which feature comfortable and specially designed furnishings. The quiet lounge is ideal for those who prefer more tranquil surroundings. Well-equipped bedrooms are safe and comfortable, many of which have pleasant sea views or views across the village.

Chefs at Jack Dormand pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Marie Shillaw (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 43 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Convalescent over 55 years of age. Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest CQC* Report on Jack Dormand Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 05 Sep 2016

Please contact us for information regarding our bed availability

Current Reviews

9.6 Jack Dormand Care Home has a Review Score of 9.6 (9.604)

The Review Score of 9.6 (maximum of 10) for Jack Dormand Care Home is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.604 is made up of a Quality Score of 4.906 Points (maximum of 5) relating to the rating and a Quantity Score of 4.698 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.604 for Jack Dormand Care Home is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.906 for Jack Dormand Care Home is calculated as follows: ( (163 Excellents x 5) + (17 Goods x 4) ) ÷ 180 Ratings = 4.906

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.698 for Jack Dormand Care Home is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 43 Registered Beds) x 2 = 0.698

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Jack Dormand Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Jack Dormand Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 11 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Very special care given to very special people!

My brother and I were extremely happy with the care offered by the staff at Jack Dormand. Even after mam's death they continued to support the family by enabling a relative/resident of the same care home to attend mam's funeral in the care home's minibus. Care which was above and beyond.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After suffering a serious stroke my brother was eventually admitted to Jack Dormand Care Home. He had been awarded a British Empire Medal but due to him now being in a wheelchair was unable to collect it - however the home management completely took charge of the situation and arranged (with help from his daughter and son) to have her Majesty’s Lord Lieutenant present the "BEM" to my brother at the home. We actually live in Australia and the original date for the ceremony was going to be the 30th August but the manager of the home arranged for this to be brought forward to the 12th so that we could attend the home, not only sorted everything out - they also paid for a magnificent buffet, champagne, cake, flowers, invitations, a solo singer, photographer, unveiling of a mural by a local young lady. A truly wonderful afternoon for everyone concerned. I go home to Australia in the knowledge that my brother is in caring and competent hands. Thank you to all concerned.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father had a very dense stroke back in February 2016. He was admitted to hospital but didn't improve. He came here in July. The home and staff are the best thing that happened to my father and my family. All staff care excellent for him and the home is always clean and tidy. Nothing is a problem to them and the manager has sorted everything immediately. We don't have to worry about him as he is cared for excellently.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are very friendly. The home is very clean and the food I have no complaints and neither has me mam. Soon as you visit your relation the staff are there straight away. They make time to get to know you and they have regular outings.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I regularly attend the meal times at Jack Dormand and find the meals very good. I am always made to feel welcome. I visit my wife 4-5 times a week and find her care excellent.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the very first day, welcomed and service was way beyond expectations, first class staff, friendly, caring and very understanding, nothing was a trouble to them.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Jack Dormand for two years and I am very happy with the care she receives. It is her home and myself and family feel part of the Jack Dormand family. They always make us welcome and nothing it too much trouble. I am a support worker by profession and I see how hard everyone works on the Pit Wheel unit from the nurses, carers, to the domestic cooks and handyman.
It is a very hard environment to work in with the different levels of dementia but they make visiting my mum as pleasant an experience as possible under the circumstances. The manager has made vast improvements in the short time she has been here. Once again, I wish to say a massive THANK YOU to all the staff on the Pit Wheel unit and Jack Dormand. I hope that you can show your gratitude towards your staff for the hard work, commitment and dedication they give to the residents and their families. Big up to the Pit Wheel Unit, they're all stars.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I can't rate this home highly enough. Both my parents are residents and both are getting the care I would hope for.

How likely would you be to recommend Jack Dormand Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend the care you get at this care home, it is second to none.
All the staff are all dedicated to their work, which stands out in the love and compassion they show to the residents. Nothing is a trouble to them and my uncle spent the last 10 days of his life here, being loved and cared for with full respect and dignity.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Would certainly recommend to anyone thinking of choosing a care home.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Superb home every need catered for, would recommend this home to anyone.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would definitely recommend Jack Dormand Care Home. All the staff are excellent and look after my dad really well. The staff are always asking my dad if he is ok and do as much as possible to help him. They always engage in conversation with him and listen and enjoy his stories. The manager is great with the residents and you can tell she loves her job. My dad goes on outings with the home and really enjoys this.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent care, good provision for residents. Good meals and activities. Excellent staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the carers and staff are very good. They really care for the people in their care. Nothing is a trouble for them. They may not come as soon as called but that is only because they are dealing with other residents. The cleaning staff are also very good, they are at all times I've been in cleaning of some sort. The food also is very good and varied. I can go home and know I have not any worries about him being in Jack Dormand Care Home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Totally recommend this home to anyone. Excellent staff and my mom loves it here.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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