St Margaret's Care Home, Durham, Durham
St Margaret's Care Home
St Margaret's Care Home

St Margaret's Care Home is located within a quiet residential area in the beautiful historic city of Durham, a purpose built 60 bedded facility offering General Residential Nursing and Dementia care.

At St Margaret’s Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms have magnificent views of Durham’s cathedral and castle.

Chefs at St Margaret’s pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sandra Darroch (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to agreement that St Margaret's can meet assessed needs.. Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on St Margaret's Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Recommendations

Recommendation Score: 9.3 (9.321)

The user 'Recommendation Score' (9.3 for St Margaret's Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

St Margaret's Care Home

Excellent care provided at all times. Always with a smile, and nothing is to much trouble for the staff.

How likely would you be to recommend St Margaret's Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Margaret's Care Home

Dad who is 99 has been a resident at St Margaret's Nursing and Residential Home since September 2014. He had by then become in need of nursing care. St Margaret's is well run, clean and comfortable. The nursing and personal care are excellent. His dignity is respected. Dad has been warmly welcomed by staff and residents , has settled in well and has readily made it his home. There is a varied menu and Dad enjoys the food. The activities programmes has something for everyone and is excellent.

How likely would you be to recommend St Margaret's Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

St Margaret's Care Home

Staff are very pleasant in the home. Care is excellent, I couldn't have asked for better care for my Mother. Staff are always smiling.

How likely would you be to recommend St Margaret's Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Margaret's Care Home

My Wife (now passed away in December 2014) resided in St Margaret's from 2011 suffering with vascular dementia. During her stay here for 3 and a half years, she received the highest quality of care, her dignity upheld at all times by the manager and all staff who came into contact with her. There are regular in house staff training sessions in all aspects. The manager gives the opportunity of residents and relatives to attend monthly meetings in the home. She also holds a weekly open surgery for residents or relatives to voice their comments etc, about the home. A Care home worthy of support.

How likely would you be to recommend St Margaret's Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Margaret's Care Home

We are well cared for, especially when we are ill or go out on our enjoyable trips in the minibus. The staff are caring and helpful. This has been my home for over nine years. I am well advanced in years and hope to spend the rest of my days here.

How likely would you be to recommend St Margaret's Care Home? Extremely likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

St Margaret's Care Home

The staff show great kindness and are very helpful, making us feel at home. Our hairdresser and activities organiser are second to none. We couldn't have better attention on our trips out. The home is well maintained and we have some delicious meals.

St Margaret's Care Home

MY mother us extremely well looked after staff are friendly. The home always looks clean & tidy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Margaret's Care Home

Home is safe and warm mum loves it.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

St Margaret's Care Home

With being in the city, it is convenient for the fmaily to visit.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

St Margaret's Care Home

My husband looks forward to his visits to St Margaret's. He can't speak too highly enough of the meals and the care he gets.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Margaret's Care Home

I have been visiting my relative for three years. The care and treatment given is fantastic. Care and compassion is shown at all times. The environment is spotless; what's more they care about us too.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

St Margaret's Care Home

St Margaret's is very pleasant. I enjoy the regular exercise classes and entertainment. The food is lovely.

St Margaret's Care Home

Lovely staff. Good range of planned activities. Beautifully clean. Good food and choice of menu.

St Margaret's Care Home

Staff are very friendly and helpful. Nice and clean smells nice. Meals are good. Enjoys trips out on the bus and entertainment events.

St Margaret's Care Home

Food is good, I enjoy the activities, staff are friendly, I enjoy the trips out in the minibus. I would recommend St Margaret's to everyone.

St Margaret's Care Home

Cleanliness, staff are friendly and helpful. Welcoming atmosphere, enjoy minibus trips out. Reassurance is given to family members. There is a family type atmosphere when events take place.

St Margaret's Care Home

From the beginning my husband and I found the atmosphere friendly and welcoming. He was a very sick man when he went into St Margaret's and the nursing care was excellent. The care staff were kind and considerate with a man who could be difficult at times. I would have been quite happy if he stayed permanently at the home but he missed being in the middle of home life. The manager had staff who took pride in their work and I will be happy for him to return for respite care, knowing that he will have the best of care.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

St Margaret's Care Home

My father was taken into St. Margaret's Care Home in December 2012. I am a regular visitor, and have been overall, extremely happy with my father's care. Any problems are remedied quickly. I very much enjoy the outings and varied entertainment programme. It really is a joy to sit by my father, other residents, visitors and the lovely staff and experience the family atmosphere.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

May 2015

Rating 5

Recipient: St Margaret's Care Home

Date: Friday 22 May 2015

more details

March 2015

Compliant

Recipient: St Margaret's Care Home

Date: Friday 20 Mar 2015

more details

February 2015

Grade One

Recipient: St Margaret's Care Home

Date: Saturday 28 Feb 2015

more details

April 2014

Bronze Award

Recipient: St Margaret's Care Home

Date: Wednesday 02 Apr 2014

more details

Job Vacancies

There are no jobs posted yet for St Margaret's Care Home

Staff Profiles

Sandra

Sandra Darroch (formerly Savage)

Job Title: Home Manager

Description:

"I would define kind care as treating people as you would like to be treated, with respect, dignity, honesty and a smile.”

Sandra is a Registered Nurse with almost 20 years’ experience in providing care and support for older people to help enrich their lives. She is also a qualified specialist in Palliative care. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having lived in Durham for many years and worked at the local hospital, Sandra is well known in the area and works hard to maintain good relationships with the community and involve them in life at St Margaret’s.

Sandra joined St Margaret’s as Home Manager because she shared HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Sandra said:

“The ability to make a positive difference to the lives of Residents.”

Outside of work, Sandra enjoys a range of creative hobbies including photography and scrap booking.

If you would like to find out more information about St Margaret’s, Sandra has an ‘Open Door Policy’ and would welcome you for an informal chat.

You can contact Sandra on; 0191 3868949 or via email on; StMargarets.Manager@hc-one.co.uk

Care Home Idol 2014

There are currently no Care Home Idol entrants who have performed at St Margaret's Care Home