54 Hendy Road, Mold CH7 1QS
Owner: Y Bwthyn Cyf
Person in charge: Eryl Evans (Matron)
Local Authority / Social Services: Flintshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 41 residents
Registered Care Categories*: Old Age
Languages Spoken by Staff (other than English): Welsh
Single Rooms: 21
Shared Rooms: 10
Rooms with ensuite WC: 9
Weekly Charges Guide: Nursing Care Single £615 – £620 , Nursing Care Shared (per person) from £600
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care & Social Services Inspectorate* Report on The Cottage: click here
* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.
Review Score: 8 (7.982)
The user Review Score of 8 for The Cottage is based on 1 Review/Recommendations. This Review Score of 7.982 is made up of 4.833 Points relating to the ratings and 3.149 Points relating to the number of positive Reviews/Recommendations.
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
Recommendation submitted from a Website Submission by Penny Comley (Daughter of Resident/Service User) on Thursday 2 October 2014. Recommendation relates to August 2014.
First clas care with compassion My mother was only a resident for a very short time as she suffered a stroke soon after arrival. Despite the lack of time for the staff to get to know her as a person the standard of care together with the sympathy and understanding shown to both my mother and her relatives was absolutely first class. Making a decision of this nature is very hard and if this helps others I would be delighted. It is also important for praise to be expressed when applicable.
My mother was only a resident for a very short time as she suffered a stroke soon after arrival. Despite the lack of time for the staff to get to know her as a person the standard of care together with the sympathy and understanding shown to both my mother and her relatives was absolutely first class. Making a decision of this nature is very hard and if this helps others I would be delighted. It is also important for praise to be expressed when applicable.
How likely would you be to recommend The Cottage? Extremely LIKELY
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at The Cottage