Hafan y Waun Nursing Home, Aberystwyth, Ceredigion
Hafan y Waun Nursing Home, Aberystwyth, Ceredigion
Hafan y Waun Nursing Home, Aberystwyth, Ceredigion

Hafan y Waun Nursing Home has been purposely designed to suit residential requirements and specialises in dementia care.

The provider believes in a person-centred approach, regularly updating each individual's care package in order to remain relevant to specific health care needs.

An activities programme adds to service users' enjoyment of this comfortable and homely property, with residents welcome to personalise their own bedrooms.

Group: MHA (Methodist Homes)

Person in charge: Hazel Clement (Manager)

Local Authority / Social Services: Ceredigion County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 90 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Over 65. Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Hafan y Waun Nursing Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.2 Hafan y Waun Nursing Home has a Review Score of 8.2 (8.197)

The Review Score of 8.2 (maximum of 10) for Hafan y Waun Nursing Home is based on 4 Review/Recommendations in the last 2 years. This Review Score of 8.197 is made up of a Quality Score of 4.708 Points (maximum of 5) relating to the rating and a Quantity Score of 3.489 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.197 for Hafan y Waun Nursing Home is based on 4 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.708 for Hafan y Waun Nursing Home is calculated as follows: ( (34 Excellents x 5) + (14 Goods x 4) ) ÷ 48 Ratings = 4.708

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.489 for Hafan y Waun Nursing Home is calculated as follows:

      1. 4 Positive Reviews = 3

      2. 0.1 x 4 Positive Reviews = 0.400

      3. (4 Positive Reviews ÷ 90 Registered Beds) x 2 = 0.089

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Hafan y Waun Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hafan y Waun Nursing Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother was a resident for three years and towards the end of her life. I acted as a volunteer and was a member of the Amenity Committee. Hafan y Waun was and is the most caring place. My brother and I were always assured our mother was cared for with great dignity and the very best attention. On a very basic level, the home itself is bright, modern and spotlessly clean. The staff throughout are professional, diligent and caring. I cannot thank the staff enough for the three years in which my mother enjoyed the activities provided and loved the garden. In the end, my mother died in a safe secure environment. She was shown great respect and love. I always recommend and commend Hafan y Waun to people in the mid-Wales area.

How likely would you be to recommend Hafan y Waun Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Hazel Clements, Home Manager at Hafan y Waun Nursing Home responded to this review on 27 Sep 2016:

Thank you for taking the time to pass on your positive feedback regarding the care and support your Mother received at Hafan y Waun. I would also like to thank you for your personal contribution to the home in giving up your valuable time to be involved in the life or our residents and staff team.

I have already recommended.
Having looked around care homes and talked to many people, the whole experience became very confusing at a stressful time. Our visit and tour around Hafan y Waun was clear and addressed the relevant points regarding the care that could be offered to my father who has dementia, it was decision time and we did. It was a good decision, life-changing for all of us.
Our experience is that what was said is what actually took place ... and more.
Not only is the place clean and smells nice, my father does as well! which was a concern allayed.
The food is excellent and I have tasted it myself.
The staff are very friendly and clearly not only know what they are doing but care for their residents under testing circumstances which I have witnessed.
Given the circumstances that we found ourselves in, all of the immediate family are happy (if you understand my meaning) that my 92-year-old father is having a high level of care in his very difficult time of life.

How likely would you be to recommend Hafan y Waun Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Karen Hall, Area Manager at Hafan y Waun Nursing Home responded to this review on 26 Sep 2016:

It was a delight to read of the positive experience you have had since taking the decision to place to care of your Father in the hands of our staff team at Hafan y Waun. We are proud of how the team can make such a difference, not just to the resident but also their close family. The satisfaction and assurance that your Father is being cared for during this difficult time in his life we know is paramount. We will ensure that the Manager and team are made aware of your gracious comments.

Mum's care has been exemplary not only in practical/practice terms but also in terms of the genuine affection for her among the staff, despite sometimes 'interesting' responses on her part. In more than 6 years of being bed bound the staff have managed to maintain her delicate skin in tact and have done everything for her comfort. I am also delighted that the path to the end of Mum's life has been carefully discussed with us, Mum's family and ensured that she has not been distressed by unsuitable interventions - her dignity and comfort have been ensured at all times. The nursing and care staff and chaplain and volunteers have also been extremely supportive of me and the rest of the family. Thank you very much to all.

How likely would you be to recommend Hafan y Waun Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hazel Clement, Home Manager at Hafan y Waun Nursing Home responded to this review on 18 Aug 2015:

We are so pleased to read your wonderful comments and feedback which we will ensure are passed onto the staff, so thank you for taking the time to reply. The staff remember your Mother with fondness and in particular her wonderful singing which she seemed to do all the time.

While my mother was a resident at Hafan y Waun she was treated with much respect and dignity. All the staff were very helpful and friendly. Individual needs were well catered for and special occasions celebrated. The staff made every effort to make the center as homely as possible allowing residents to personalise rooms. Upon the difficult time of my mothers passing, which lasted several weeks, all the staff did everything to make this difficult time as stress free as possible for the family at all times. They couldn't have been more supportive.

How likely would you be to recommend Hafan y Waun Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Hafan y Waun Nursing Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hafan y Waun Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hafan y Waun Nursing Home