Greenhill Manor Care Home

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE

Greenhill Manor Care Home, Merthyr Tydfil, Merthyr Tydfil
Greenhill Manor Care Home, Merthyr Tydfil, Merthyr Tydfil
Greenhill Manor Care Home, Merthyr Tydfil, Merthyr Tydfil

Greenhill Manor is a popular purpose-built care home owned by leading care provider Hallmark Care Homes.

The home has a warm and welcoming atmosphere, while the dedicated care team provide the highest standard of relationship-centred care.

Call in and meet the team today!

Group: Hallmark Care Homes

Person in charge: Mark McCole (General Manager)

Local Authority / Social Services: Merthyr Tydfil County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 118 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 118

Rooms with ensuite WC: 118

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care & Social Services Inspectorate* Report on Greenhill Manor Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 06 Sep 2016

Please contact the home for current vacancies

Current Reviews

9.1 Greenhill Manor Care Home has a Review Score of 9.1 (9.067)

The Review Score of 9.1 (maximum of 10) for Greenhill Manor Care Home is based on 25 Review/Recommendations in the last 2 years. This Review Score of 9.067 is made up of a Quality Score of 4.643 Points (maximum of 5) relating to the rating and a Quantity Score of 4.424 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.067 for Greenhill Manor Care Home is based on 25 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.643 for Greenhill Manor Care Home is calculated as follows: ( (192 Excellents x 5) + (104 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 297 Ratings = 4.643

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.424 for Greenhill Manor Care Home is calculated as follows:

      1. 25 Positive Reviews = 3

      2. 0.1 x 25 Positive Reviews = 2.500 (maximum score = 1)

      3. (25 Positive Reviews ÷ 118 Registered Beds) x 2 = 0.424

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Greenhill Manor Care Home?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenhill Manor Care Home

  • Daughter of Resident/Service User
    11
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Resident / Service User
    2
  • more

The Overall Average of all the Ratings in the following 

18 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 18 reviews. Ratings from the 7 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My mother moved to the care home last December and did not settle for quite a few weeks but due to the patience, care and total commitment of the staff, she is now happy and settled.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have worked in a lot of care homes in the past and have found that this is the best that I have ever come across. It is excellent in all aspects including staff and facilities.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived at Greenhill Manor Care Home for 3 years and I gradually found out how good it is here and what facilities are available. I am accompanied out shopping when I need to and have just been on a day trip to Bristol Zoo. I am a keen knitter and regularly go to the knitting club. There is also a gardening club. The care here is of a high standard and I'm treated with the utmost dignity and respect at all times.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

When you come into Greenhill Manor Care Home, you are greeted with a big friendly smile. The staff are wonderful and could not wish for better.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find Greenhill Manor Care Home an excellent care home. All facilities and staff are of a very high standard. My father was a resident and passed away there in 2010 suffering Alzheimer's and now my mother has vascular dementia and has been a resident since September 2014. I have never felt any reasons to complain or have concerns. Any problems encountered are dealt with the utmost discretion and respect. Care is given with dignity and respect and each resident is treated individually, allowing them their own preferences when possible.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been residing here for a year. We are very pleased with the care and the overall care home. The staff are very friendly, helpful, polite and caring and there are obvious signs that they love what they do and treat residents as if they were their own family. The food is very good- a vast variety of different dishes and sometimes I eat with my mother at the care home and the food is very good. The cleanliness is excellent, my mother gets showered every morning and clean clothes, her hair washed and blow dried by hairdresser every week and a manicure. Entertainment is very good, normally a singer on a Friday.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I visited during the summer fete and was surprised by the high quality of the services provided. From the time you enter Greenhill Manor Care Home and see the beautifully decorated cafe and right through to the different communities, there was a very homely atmosphere. The staff all seemed to work together and provided a very enjoyable day for residents and their families.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is of a very high standard but it is the staff who are the making of the home. Can't praise them enough for their caring and friendly attitude.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Both my parents have been in Greenhill for 12 months. On the whole, the care and support has been very good. There were some issues with dads care at first - ending in hospitalisation, since then he has been monitored carefully. Mam's care has been very good and improvements to her room have helped (replacement floor). The staff are very caring and friendly, although sometimes not pro-active. However, they always respond when asked.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Cousin has been a resident at Greenhill Manor for nearly 4 years now. Prior to my Cousin being placed into care and on the advice of the Manager at Greenhill Manor, who also made the necessary arrangements for my Cousin to visit the home for a couple of hours during his transition from the local Hospital, to enable him to get a feel for what it was like at Greenhill Manor. We choose this particular Care Home due to its location. My Cousin absolutely loved it there from those couple of hours and remains very contented. Management and Staff are absolutely fantastic and my Cousin is always praising his carers to me each time I visit. He refers to the Home like a Hotel and states he feels like a very welcome guest. From being apprehensive of going into care to being 100% happy makes all the difference to my Cousin and our family, knowing he will be looked after with no worries. Keep up the tremendous work you do, you don't know how much it means. I thank you for that.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle recently had to be rushed to the local hospital and he was accompanied by a staff member from 'Cocklebird' community at Greenhill. When I arrived at the hospital the staff member that accompanied my uncle from the home was doing a brilliant job of keeping my uncle (dementia resident) calm and the hospital staff fully informed and me updated (I believe he stayed beyond his shift end - a real credit to himself and Greenhill Manor). All the staff I encounter also do an excellent job under often difficult times, not just with my uncle but with all residents who are treated with care, respect and humanity. I am a frequent visitor at all sorts of times.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mumm moved here from a council home as she was considered bed bound, and I cannot fault how she has been treated at Greenhill. Staff are wonderful and welcoming. We visit twice a day and any concerns we have are dealt with promptly. Mam is 100 in September and we are happy with her care.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since my mother has been resident at Greenhill Manor she has had excellent care. The staff, carers and management all treat my mother with dignity and are very caring. They show genuine concern for my mother and have an excellent rapport with family and visitors alike. Before moving to Greenhill, my mother was continually picking up infections and was really unhappy. Her overall health has since improved and her general demeanour has completely changed. She is much happier, as are her family.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in Greenhill Manor since April. The care they have shown her has been exceptional. There is always a choice of food and activities are plentiful. The staff do above and beyond their role and with a smile. I believe this is down to the strong leadership from the manager of the home, he makes himself available at anytime.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care provided for my mother. In particular the nursing care is excellent.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As this is the only care home I have had dealings with it is difficult to be judgemental in many reports. We did however visit a number of others before choosing this one. Our general opinion of Greenhill Manor is good, though there are signs occasionally that the staff do no have time to finish off their jobs fully. The individual member of staff who you deal with can also leave you feeling differently to if you had dealt with another individual but I guess that applies in all walks of life.

How likely would you be to recommend Greenhill Manor Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mark McCole, General Manager at Greenhill Manor Care Home responded to this review on 05 Nov 2015:

Thank you for your comments, including that you are likely to recommend us, that was great to read. I wanted to confirm all team members have the same level of training but I will arrange to meet with you so we can chat about your concerns in person.

From the manager, bursar to the care staff everyone is friendly, caring and happy. The ethos is a warm welcome and the care of the highest standard. Since transferring from hospital, with general nursing needs, my mother has improved quite significantly. Communication is excellent and professional such a happy place to be and visit. I am so pleased we chose Greenhill Manor.

How likely would you be to recommend Greenhill Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have absolutely no hesitation whatsoever in highly recommending this care home. My mother has been a resident for over 5 years from the outset she has received excellent care. The staff are wonderful human beings who treat my mother with great dignity and much love. Now 94 years old and at the end of the dementia scale and with little mobility she has a great quality if life provided by the whole team at Greenhill.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Great home. My uncle loves it.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely place with nice gardens and outside space. If I could improve anything it would be some of the carpets but that's the only little thing. The food is mostly good and the cleaners are lovely and work hard. The reception staff are nice too and always say hello when we visit.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Greenhill is a very pleasant home. When my aunt had to go into a care home, I panicked, but was pleasantly surprised when I visited.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This home is beautifully kept and care is the predominant word, with extreme patience and care for the residents.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic Home

I cannot praise the staff enough. They look after my brother so well. He entered this home for a short break but has now decided to stay. They sorted everything out on our behalf. I am impressed with how caring the staff are - they even bring a newspaper to my brothers room everyday. I visit about twice a week and the receptionist is lovely.

How likely would you be to recommend Greenhill Manor Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

What a wonderful place. I would like to live here.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

November 2015

Care Registered Nurse

Recipient: Greenhill Manor Care Home

Date: Friday 27 Nov 2015

more details

October 2015

Nurse of the Year

Recipient: Greenhill Manor Care Home

Date: Friday 23 Oct 2015

more details

August 2014

Excellence in Marketing

Recipient: Greenhill Manor Care Home

Date: Friday 22 Aug 2014

more details

June 2014

Inspire Award

Recipient: Greenhill Manor Care Home

Date: Wednesday 11 Jun 2014

more details

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

October 2013

June 2013

Inspire Awards

Recipient: Greenhill Manor Care Home

Date: Wednesday 19 Jun 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

November 2011

Job Vacancies

Staff Profiles

Mark

Mark McCole

Job Title: General Manager

Joined: 2014

Description:

I’m General Manager at Greenhill Manor and have been working here since 2009, having achieved a Dementia Diploma as well as multiple qualifications in Health and Social Care and Hospitality. We have a passionate, caring team that have been recognised for their excellence nationally, winning ‘Care Registered Nurse’ at the prestigious National Care Awards and ‘Nurse of the Year’ at the Wales Care Awards. My vision for our home is to continue to be the home of choice in Merthyr Tydfil and to make a difference to the lives of our residents every day.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greenhill Manor Care Home