Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW

Quarry Hall Care Home, Cardiff, Cardiff
Quarry Hall Care Home, Cardiff, Cardiff
Quarry Hall Care Home, Cardiff, Cardiff

Located on the outskirts of Cardiff, Quarry Hall Care Home is a Grade II listed building converted into an 86 bedded property offering Dementia, Nursing, Residential, Respite and End of Life care.

Residents at Quarry Hall have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Quarry Hall pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Margaret Harris (Home Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 86 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65. Ages 65+.

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care & Social Services Inspectorate* Report on Quarry Hall Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2016

Please contact us for information regarding our bed availability

Current Reviews

9.1 Quarry Hall Care Home has a Review Score of 9.1 (9.052)

The Review Score of 9.1 (maximum of 10) for Quarry Hall Care Home is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.052 is made up of a Quality Score of 4.75 Points (maximum of 5) relating to the rating and a Quantity Score of 4.302 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.052 for Quarry Hall Care Home is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.75 for Quarry Hall Care Home is calculated as follows: ( (121 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 156 Ratings = 4.75

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.302 for Quarry Hall Care Home is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 86 Registered Beds) x 2 = 0.302

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Quarry Hall Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Quarry Hall Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Fantastic place! My mum seems very happy, content and settled in Quarry Hall. Staff are lovely, very patient and always have time to talk. The home is immaculate and always kept clean and tidy. The only small niggle I have is that some clothing we brought in has disappeared but I know a new labelling system is now in place. Special mention to the managers and all the carers who are superb. The activities team are excellent too - always on the go. Oh and the cakes are fab!

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is a resident in the above named care home. The care she receives is excellent, she is always clean, tidy and dressed nicely in her own clothes. There are lots of activities for the residents to join in and the activities co-ordinators are excellent encouraging my mother to take part. The home is bright and airy. It is kept clean and tidy and is very secure. All the staff are friendly and helpful and treat all the residents as individuals and respect their dignity.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been in Quarry Hall for over two years. He is in the residential part of this home. Since December his condition (Alzheimer's) has taken a turn for the worse and his needs have changed dramatically. I want to thank all of the staff who have cared for him for the last two years and most are the same ones now. They have made differences in his care plan etc, additional help and guidance put into place to allow him to remain where he is at home and is happy. The ladies work very hard and care for him as if he was their relative!

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother moved to Quarry Hall on 29th March 16, and I am extremely pleased with the service, help and care she is receiving so far and am confident this will continue in the future.

How likely would you be to recommend Quarry Hall Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care my mother has received at Quarry Hall has been of a high standard and is delivered with sensitivity and respect. In addition, carers and management staff have taken the time to build a relationship with her which has given her a sense of value, have shared humour with her and continue to provide her with a range of options relating to her daily routine. The input of family has been actively encouraged and ways of building upon the care provided has been positively welcoming and acted upon. Thank you.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with level of care and compassion shown by the staff at Quarry Hall Care Home. Cleanliness is outstanding, always neat and tidy and nothing is too much trouble.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is with your home at Quarry Hall, I am very pleased with how you look after my mum the staff and management always take the time out to speak to me, I find that having the code to let myself in means you will always see what is happening. You can come and go as you please so for what I see with staff and my mum is lovely. Her room is always clean and tidy. I tell family and friends that if their family needs care Quarry Hall is the place.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband as diagnosed with early on set Dementia and it's been a long heartbreaking road. Thankfully he has admitted to Quarry Hall earlier this year and I am so relieved and happy. He is receiving excellent care and is treated with dignity and respect, the staff are hard working, very caring ans so friendly. They make time to talk and are always available to discuss any concerns I may have they listen and ensure my husband has what he needs to make life his life comfortable and give him the best quality of life they can. I am so very grateful for their kindness and care.

How likely would you be to recommend Quarry Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My experience has been one of relief and admiration for Quarry Hall. My mother has settled in great after not looking forward to going in a home. The management and staff are first class and provide an excellent atmosphere for my mother to relax and look forward to spending her last years.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel the staff are very friendly. They always ask if there is anything they can do to help. My mum is very complex, her eating habits, her likes and dislikes, but they talk to her and encourage her. They will always find something for her to eat. I know she is safe.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

During the six months we have found the staff excellent, they cannot do enough to help. Today the staff organised a Valentine lunch for residents which both my parents thoroughly enjoyed. Having heard so many bad reports about care homes, I can only say we feel the exact opposite. Thanks to all staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Anna, my grans carer is the best , always happy and smiling and happy to help. I leave here feeling happy and know she is having the best care. Thank you.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum and dad are both in Quarry Hall Care Home. I am very satisfied with the care given to both my parents, I couldn't wish for a nicer home for them to be in.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Margaret

Margaret Harris

Job Title: Home Manager

Joined: 2015

Description:

Introducing MARGARET HARRIS
Home Manager at Quarry Hall Care Home St Mellons

What does kindness mean to you?

“I feel that kind involves putting Residents’ needs first and doing the best for them at all times.”

Margaret is a Registered Nurse with a wide range of experience in providing care and support for older people to enrich their lives. She is a strong and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Margaret joined Quarry Hall as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools, churches and day centres and is always keen to include the local community in life at Quarry Hall.

When asked what she enjoys most about her role, Margaret said: “I enjoy challenging myself and my team to provide the best possible care we can.”

Outside of work, Margaret enjoys spending time with her beloved dog and going on holiday.

If you would like to find out more information about Quarry Hall Care Home, Margaret has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Quarry Hall Care Home