Quarry Hall Care Home, Cardiff, Cardiff
Quarry Hall Care Home, Cardiff, Cardiff
Quarry Hall Care Home, Cardiff, Cardiff

Located on the outskirts of Cardiff, Quarry Hall Care Home is a Grade II listed building converted into an 86 bedded property offering Dementia, Nursing, Residential, Respite and End of Life care.

Residents at Quarry Hall have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Quarry Hall pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Margaret Harris (Home Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 86 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65. Ages 65+.

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care & Social Services Inspectorate* Report on Quarry Hall Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.219)

The user Review Score of 9.2 for Quarry Hall Care Home is based on 22 Review/Recommendations. This Review Score of 9.219 is made up of 4.707 Points relating to the ratings and 4.512 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother has dementia and needs 24 hour care support. She is a resident in the dementia residential unit, Forest View. She is well looked after, there is open visiting and no matter what time of day I visit, my mother is always clean, tidy, hair brushed, clean clothes and happy and content. The staff are kind, caring, very friendly and give a high standard of care.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care my mother has received at Quarry Hall has been of a high standard and is delivered with sensitivity and respect. In addition, carers and management staff have taken the time to build a relationship with her which has given her a sense of value, have shared humour with her and continue to provide her with a range of options relating to her daily routine. The input of family has been actively encouraged and ways of building upon the care provided has been positively welcoming and acted upon. Thank you.

How likely would you be to recommend Quarry Hall Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with level of care and compassion shown by the staff at Quarry Hall Care Home. Cleanliness is outstanding, always neat and tidy and nothing is too much trouble.

How likely would you be to recommend Quarry Hall Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is with your home at Quarry Hall, I am very pleased with how you look after my mum the staff and management always take the time out to speak to me, I find that having the code to let myself in means you will always see what is happening. You can come and go as you please so for what I see with staff and my mum is lovely. Her room is always clean and tidy. I tell family and friends that if their family needs care Quarry Hall is the place.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband as diagnosed with early on set Dementia and it's been a long heartbreaking road. Thankfully he has admitted to Quarry Hall earlier this year and I am so relieved and happy. He is receiving excellent care and is treated with dignity and respect, the staff are hard working, very caring ans so friendly. They make time to talk and are always available to discuss any concerns I may have they listen and ensure my husband has what he needs to make life his life comfortable and give him the best quality of life they can. I am so very grateful for their kindness and care.

How likely would you be to recommend Quarry Hall Care Home? Extremely LIKELY

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has settled in well following 2 months in hospital where she was confined to bed all day. Since she has been in Quarry Hall the staff have taken the trouble to ensure she is moved to a wheelchair every day.

As a result she seems much happier than when she was in hospital, the staff are always attentive, caring and polite. I could not have chosen a nicer home for my mum.

A special mention to Tracey (Care Assistant) and Suzy (Assistant Manager), nicer people you could not wish to meet.

How likely would you be to recommend Quarry Hall Care Home? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience has been one of relief and admiration for Quarry Hall. My mother has settled in great after not looking forward to going in a home. The management and staff are first class and provide an excellent atmosphere for my mother to relax and look forward to spending her last years.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I feel the staff are very friendly. They always ask if there is anything they can do to help. My mum is very complex, her eating habits, her likes and dislikes, but they talk to her and encourage her. They will always find something for her to eat. I know she is safe.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

During the six months we have found the staff excellent, they cannot do enough to help. Today the staff organised a Valentine lunch for residents which both my parents thoroughly enjoyed. Having heard so many bad reports about care homes, I can only say we feel the exact opposite. Thanks to all staff.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Anna, my grans carer is the best , always happy and smiling and happy to help. I leave here feeling happy and know she is having the best care. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum and dad are both in Quarry Hall Care Home. I am very satisfied with the care given to both my parents, I couldn't wish for a nicer home for them to be in.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a place where you feel wanted. I am not in the best of health but I am looked after well. It's not the place you want to be, but you can't stay home and they take good care of us.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

We are very happy with Percy's care. Staff are wonderful. When you mention something to them they are as good as gold. Lovely coffee shop to sit and chat when visiting.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am very happy here, everyone has been so friendly. I enjoy the companionship.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been to a number of homes in the Cardiff area and found that the nursing staff and care staff of Quarry Hall the most helpful. I would recommend Quarry Hall to anyone.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy living at Quarry Hall, because I enjoy the company. It's the people here that make it special.

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am happy here because the staff take good care of me. i love the bingo and helping in the garden.

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Cannot praise staff highly enough, care standards are exceptional. If you are looking for the best place for your relative to be cared for, your search is over. Strong leadership evident, quality staff, good facilities, any issues dealt with pro actively.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Its the friendliness and canny attitude of the carers, also that I have the freedom to go around the home and to have a cigarette when I please. I love my rooms its my home. I don't take part in the activities they are good but I like my own company.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very helpful and welcoming staff. Care is of high quality as is the standard of food.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Have been a resident at Quarry Hall for 4 years and during that time have been very happy and been made to feel very much 'at home' due to the tireless efforts of the kind staff to ensure our constant well-being. Cannot speak too highly of them.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my father has been admitted I know he is safe and happy. When he was at home by himself I was always worried he may fall. Since his admission he has become so much happier. The staff are so kind and have spent so much time getting to know his life history, so they provide him with appropriate activities personal to him. Also excellent communication.

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Submit a Review for Quarry Hall Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Quarry Hall Care Home

Job Vacancies

There are no jobs posted yet for Quarry Hall Care Home

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Quarry Hall Care Home