Regency House Care Home, Cardiff, Cardiff
Regency House Care Home, Cardiff, Cardiff
Regency House Care Home, Cardiff, Cardiff

Regency House is a recommended purpose-built care home, which has recently undergone an extensive refurbishment. The home is now able to offer superior, modern facilities in addition to the outstanding level of nursing and residential care that Regency House is known for.

Facilities at the home include a cinema room and a dedicated activities room, which is used to engage residents in meaningful and fun daily activities. There is even a small 'Corner Shop' which is designed to encourage residents to live an independent lifestyle.

There is also a reception cafe where residents and visitors can help themselves to fresh coffee and homemade cakes.

Group: Hallmark Care Homes

Person in charge: Debby Roose (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 70 residents

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 58

Shared Rooms: 6

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Regency House Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 23 Nov 2016

Please contact the home for current vacancies

Current Reviews

9.9 Regency House Care Home has a Review Score of 9.9 (9.869)

The Review Score of 9.9 (maximum of 10) for Regency House Care Home is based on 41 Review/Recommendations in the last 2 years. This Review Score of 9.869 is made up of a Quality Score of 4.869 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.869 for Regency House Care Home is based on 41 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.869 for Regency House Care Home is calculated as follows: ( (427 Excellents x 5) + (62 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 490 Ratings = 4.869

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Regency House Care Home is calculated as follows:

      1. 41 Positive Reviews = 3

      2. 0.1 x 41 Positive Reviews = 4.100 (maximum score = 1)

      3. (41 Positive Reviews ÷ 70 Registered Beds) x 2 = 1.171 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Regency House Care Home?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Regency House Care Home

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Relative of Resident/Service User
    4
  • Resident / Service User
    4
  • more

The Overall Average of all the Ratings in the following 

24 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 24 reviews. Ratings from the 17 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Outstanding care. Staff take a personal interest, variety of stimulating activity. Superb food. In all a loving caring home. (In fact- I've paid for worse hotels) I'd certainly move in!

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been a resident at this care home for 3 and a half years following a massive stroke. His wife and I have found the staff very caring and helpful, also the domestic and office staff are to be commended.

There is the occasional hitch now and then but nothing major.

All in all, (the family) are very satisfied with this care home.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I find Regency is a very caring place for my mother to spend her days, with the knowledge that she is in safe hands. The carers and the full team are most reliable, friendly and open. I feel on arrival at each visit, that you walk into a home of friends and family - I would not change anything.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent. My mother has used this home for 6+ years. I have had small issues over this period, which is only to be expected but I have never had any major issues. I have to be observant as my mother wouldn't tell me if there were any problems with her care, and being perfectly honest I have never seen anything that would cause concern. I always find the staff pleasant and caring and although my mother is unable to join in most activities she is still encouraged to attend.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother was a resident here but unfortunately passed away. As I had already made friends with a number of the residents I come in to see them once a week to have a chat and a coffee. The team is always very friendly and the coffee shop is amazing.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the staff are extremely helpful. I am kept informed on my families health and welfare. The home is kept remarkably clean and maintained. My family member enjoys the food and always says that there is plenty of choice. I have never had any reason to question anything and I feel that the staff are always willing to take time to answer any questions that I might need to have answered. There activities are amazing and there's always plenty of things for my family member to do.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home offers a safe and caring environment which offers the opportunity for regular activities from craft work through to gardening. The layout of the home provides the easy access to all areas including the garden area which provides peace of mind for family and friends knowing that mum can access areas safely. Food is excellent and there has never been any issues in any friend or family visiting at any time.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is very clean and tidy, the staff are friendly, polite and helpful. There are plenty of activities every day that help to keep the residents active.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy overall with everything. Good care and food.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting my friend since she moved into the Regency.
I find the staff very friendly, helpful and caring towards her and the other residents. The choice of activities are excellent and varied. My friend is very happy with the care she has received up to date.

How likely would you be to recommend Regency House Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

An excellent home, staff always available to help and listen, spotlessly clean, and very caring with my dad. Overall excellent.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in Regency until she passed away. However, my mother made many friends in the Regency and I have continued to visit them weekly. The staff are very friendly and helpful. We enjoy being friends of Regency House.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the team are really helpful, if I have any questions then they are dealt with straight away, they always keep us informed about any changes. I am extremely happy with the service and I always visit the coffee shop. It is very friendly and relaxed. Everyone is always ready to help and they are very efficient.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff and a lovely environment with good facilities for residents and visitors, a lounge and a coffee shop.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Finding mum a suitable care home has not been easy in Cardiff. Mum is relatively young and we wanted somewhere where she would engage in everyday activities. Since moving mum here, she has improved far more than we expected. She is engaging well with staff and residents. The home is welcoming and there is always someone to discuss any concerns with. It's been a big choice for mum giving up her home, however, Regency (Hallmark) has helped us all the way.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care given by staff here is excellent, nothing is too much trouble. My father is very happy here, as all his needs are met. If there are any issues they are dealt with and sorted straight away.
He enjoys the activities that are put on buy staff throughout the week. Staff are so friendly, caring and helpful. I feel relaxed and happy knowing that my father is getting the best care that is possible.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have always found The Regency to be like a home from home. My auntie has settled in well and always says what good fun she has. She is still highly interested in current affairs and reads the papers daily; and is always up for any activities that The Regency puts on. At age 93, my aunt feels that this is the best place for her - she is kept active, feels safe and looked after with dignity and respect.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are all friendly, helpful, lots of activities for residents. A lot of fund raising i.e BBQ's, theme nights, raffles which are very good.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with the care and staff were friendly. The home was very clean.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was moved at very short notice from hospital to Regency House here in Cardiff in order to be closer to my wife and me. The process of selecting the home was made supremely easy by your customer relationship manager. The subsequent assessment was arranged and carried out with the minimum of fuss and distress to my mother. On arrival at Regency House mum was offered a spectacular omelette by the catering staff as we had missed lunch, she was very grateful! The consistently excellent care and consideration mum has received from all the staff has been fantastic and is the main reason why she has settled into her new home so well. A very challenging ordeal for mum has been met by kindness and welcome. Thank you.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's like home from home, more than that excellent. I enjoy the food and company.
I feel safe and secure.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Security (feeling safe and secure) feeling at home with new friends. Socialising cocktail parties etc. I enjoy family atmosphere and the friendship at the Regency.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Coffee shop is wonderful, all the activities girls are doing a great job. I fully recommend this care home!

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was recommended by a friend. I am here for respite and my health has improved tremendously since the staff have cared and supported me. I have made many friends and I know I would be welcome back at any time.

How likely would you be to recommend Regency House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home provides a caring environment, with good food and activities to suit the residents. Relatives are made to feel welcome. My mother feels content and appreciates the care she is given. Staff are friendly and efficient. The Activities Coordinator is always looking for new activities and events for both the residents and families with the help of those in the community.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff are always very friendly and interact well with my nan. Always lots of activities planned for the residents,

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

I am very happy that my sister is living at regency where it is safe and so lovely. My sister cannot go home, however this is just as good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pleasant environment, helpful, friendly staff. Relative seems very cared for.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home has a very friendly outlook, clean and well kept.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad is very happy here, the staff are friendly, approachable and supportive.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home provides good quality care I am very pleased with the care provided.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Uncle Charlie enjoys the company and the friendship of the staff and all the activities. He loves the "coffee shop" in particular!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are friendly and caring. My grandmother seems very settled friendly atmosphere, plenty of activities daily, lovely little coffee area to bring residents down to. Clean and tidy rooms spacious and smart homely feel.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always very welcoming and make time to give updates and answer any questions. The activities are fantastic and my Aunt is always motivated to take part.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always friendly staff who always seem to make my relative feel cared for and motivated.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt suffered a huge deterioration some months ago following several falls, a half hip replacement operation and hospital stays. Since then the staff have worked with her constantly to improve her standard of health and contentment. She is kept as safe as possible from falls both during the day and night. They have worked with food and drink to find a balance to manage effectively the swallowing disorder she had developed. The change from independence to dependence has been managed well so that she is accepting of the assistance required. Although often in a wheelchair, she is encouraged to use a frame to walk with when appropriate. Despite the huge changes that have occurred to my aunt, she is generally far more content than previously, and responds very well to the care staff who have worked so determinedly with her to reach this current level. Thank you.

How likely would you be to recommend Regency House Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had to find a care home for my Sister who has a life limiting illness. We went to visit several care homes and decided the Recency House, Mill Rd, Cardiff was the best. We have not been disappointed the staff are hard working and caring and the atmosphere is friendly and relaxed.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Lots of activity well supervised and organised. Everyone encouraged to participate, very caring staff are always available.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Regency is providing a good standard of care for my dad.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is enjoying her time at the home and has plenty of activities to keep her occupied. The staff are friendly and helpful.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has recently become a resident. I have visited on several occasions at various times and I have always been made very welcome and nothing appears to be any trouble. The staff are very helpful and always put my mind at rest. The activities are a great stimulation and a large part of my mum's day. It is a very hard decision to make but I have been constantly reassured.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

November 2015

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Regency House Care Home