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Fees Advice From Saga
Care Home Advice
Regency House Care Home, Ely, Cardiff, Cardiff
Regency House Care Home
Regency House Care Home

Tel: 029 2056 6000

Regency House is a recommended purpose-built care home, which has recently undergone an extensive refurbishment. The home is now able to offer superior, modern facilities in addition to the outstanding level of nursing and residential care that Regency House is known for.

Facilities at the home include a cinema room and a dedicated activities room, which is used to engage residents in meaningful and fun daily activities. There is even a small 'Corner Shop' which is designed to encourage residents to live an independent lifestyle.

There is also a reception cafe where residents and visitors can help themselves to fresh coffee and homemade cakes.

Owner: Hallmark Care Homes

Person in charge: Debby Roose (Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 70 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 58

Shared Rooms: 6

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Regency House Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Current Bed Vacancies Posted by Regency House Care Home

2 Bed Vacancies
(Residential)
posted 27 Mar 2014

Awards / Recognitions

February 2014

November 2013

Care Leadership Finalist

Date: Friday 29 Nov 2013
more details

Care Personality Finalist

Date: Friday 29 Nov 2013
more details

March 2013

Nursing Home Operator of the Year

Date: Wednesday 27 Mar 2013
more details

Current Recommendations

Recommendation Score: 9.8 (9.775)

The user 'Recommendation Score' (9.8 for Regency House Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Regency House Care Home on Wednesday 26 March 2014 by Denise Bassett (Daughter-in-law of resident)

I cannot praise Debbie an her team enough. Everyone is so friendly and caring and cannot do enough to help, they go over and above the call of duty. Tracy is very innovative and stimulates the residents with an endless round of activities and functions. I am sure that the atmosphere of the home has contributed to my mother-in-laws longevity. A big thank you to all - well done Regency House. I would have no hesitation in recommending the home to anyone who has an elderly relative.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Tuesday 11 February 2014 by Shahida Begum (Service user friend)

Very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Tuesday 11 February 2014 by Karen W (Friend of resident)

The care home has a friendly atmosphere and the staff are always willing to help. My friend is happy at the home because the staff make sure that he is treated with dignity and as a result he cares very much for them. The activities are something that my friend likes to get involved in and he also enjoys relaxing in the garden. Everything is geared towards the well being of the patients.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Tuesday 11 February 2014 by Audrey Evans (Sister of resident. Cousin of resident)

I feel when I leave the home that my relatives are being well cared for and I will be contacted if there is a problem.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Tuesday 11 February 2014 by Ruth Barrow (Close friend of resident)

My friend has been a resident at the above mentioned home for the past three months, during this time she has been extremely well looked after, the reassurance given to her has been appreciated as she has been quite distressed at leaving her home. At home she didn't bother with meals, where now she has good food provided for her. their Christmas and lead up to, activities where amazing. I am pleased she is now settled with excellent care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Tuesday 21 January 2014 by Sandra Bolton (Dad is a Resident)

Dad is well looked after. Very clean.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 2 December 2013 by Howard N (Son of Resident)

The standard of care in this home has exceeded our expectations. The staff are attentive and caring. They always try to suggest new ways to improve the situation and we are grateful to have found somewhere that we feel confident about leaving my mother.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Friday 29 November 2013 by John B (Father in law is a Resident)

Father in Law is being very well cared for here and would recommend this home to other families.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Friday 29 November 2013 by Marilyn T (Daughter of Resident)

Very impressed at the level of care and evidence of best practice. Absolutely first class in every area.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Tuesday 15 October 2013 by Marion Dixon (Sister of resident)

It takes a load off my mind knowing my brother is so well cared for. This is the second home he has been in so we were very careful about choosing this one. Obviously issues arise from time to time but they are dealt with discreetly and promptly. I would not hesitate to recommend this home to anyone.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Tuesday 15 October 2013 by Marilyn H (Relative of Resident)

An attractive welcoming home. Have seen progress in the well being of my relative.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 14 October 2013 by Bettina P (Daughter of resident)

Friendly, patient and caring staff, willing to help with anything. Wonderful clean airy feel to whole building. Lovely facilities and extra attention to detail evident everywhere. Staff are happy and attentive and make huge effort to engage with residents and their families. Feels like an extended family here.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 14 October 2013 by Marie W (Daughter of Resident)

Mum is happy - well cared for. Staff are very pleasant.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 14 October 2013 by Richard H (Relative-in-law)

Resident looks much better here than she did at home.

Care / Support: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Review of Regency House Care Home on Friday 13 September 2013 by Lorraine H (Daughter of resident)

Staff are very friendly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Friday 13 September 2013 by Beryl G (Daughter of resident)

Best facilities and staff so very hospitable and helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Friday 13 September 2013 by Pauline S (Daughter of Resident)

This is a very good home overall. The facilities are very modern and of good standard. The staff are kind and patient, though occasionally have to rush. Staffing levels are adequate, though more carers/nurses would be desirable. They try very hard with the activities and often hire good outside entertainers. The fees are a bit higher than most care homes in the area.

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Review of Regency House Care Home on Monday 9 September 2013 by Linda Phillips (Daughter of resident)

I have full confidence in recommending the Regency and have done so many times. I feel that the staff, from the manager all along the chain to the cleaners are their biggest asset. Whatever problem you have you are treated with politeness and respect. You're never made to feel that you are a nuisance. Everyone greets you with a smile and to me the most important reason is how kind and pleasant they are to the residents - very hard to do with what they have to deal with (gold stars for everyone) and I have peace of mind.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Wednesday 14 August 2013 by Myra I (Daughter of resident)

Very pleased with the care given.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Wednesday 24 July 2013 by Paul Loughlin (Nephew of Resident)

My Aunt is a resident of the Regency. Myself and my family cannot speak more highly of the care that has been given to my Aunt. The staff have visited my Aunt regularly to make sure she is okay and speak to my Aunt as if she is one of there own loving family. Indeed Lisa came in on her day off as sadly my Aunt is very poorly. I would recommend the Regency to any of our family or friends. Thank you.

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Thursday 18 July 2013 by Eileen W (Brother is resident)

Easy access on bus route/ parking area lovely building and gardens. Welcome & attractive entrance.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Review of Regency House Care Home on Tuesday 16 July 2013 by Beryl Goddard

I am very satisfied with the standard of care and the friendliness of the staff.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 1 July 2013 by Rhys G (Grandson of resident)

This care home is always meticulously cleaned, carpets are always dust free and the environment is extremely comfortable and pleasant due to this. The staff tend to my grandmother with the utmost consideration and she never has a bad word to say about them. Whenever we sound the alarm to call for the assistants they always arrive promptly and always perform what my grandmother asks of them with complete perfection.

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Wednesday 19 June 2013 by Denise Bassett (Daughter-in-law of resident)

From the day that mum moved onto the Regency Care Home she has been made to feel so welcome. The manager Debbie and all of the staff throughout the home are professional, caring and very attentive seeing to mum's every need. They go out of their way to motivate and stimulate her to make her day busy. There is a fantastic feeling of team-work and they carry out their duties with a terrific sense of humour. In conclusion you feel it is more of an hotel than a residential home and I would have no hesitation in recommendating the Regency.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 17 June 2013 by Myra I (Daughter of resident)

Staff are caring and look after residents. Involving them in activities and making sure they are eating.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 17 June 2013 by Jean J (Daughter of resident)

My mum has been in Regency House for 18 months. The staff are very kind and the home is clean and well maintained. My mum is very happy here and we are delighted with the care she is given. As a specialist nurse I visit lots of nursing/residential homes and the Regency is the best I have seen.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Monday 17 June 2013 by Mary P (Daughter of resident)

Mum was in a residential home on the other side of Cardiff and then hospital and was unable to return as she could not walk. She needed care due to illness and Regency was near family and friends. Regency was recommended by friends and was also Mum's first choice.

Review of Regency House Care Home on Monday 17 June 2013 by Mary M (Daughter of Resident)

I visit regularly (at least 4 times a week) My mother is always happy and well cared for. "Happy" is the main ingredient to well being and quality of life.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Regency House Care Home on Monday 13 May 2013 by Shelia Wilkes (Daughter of resident)

It is a friendly inclusive home and mum is very happy there.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Review of Regency House Care Home on Monday 13 May 2013 by David Atkins (Son of resident)

Very friendly supportive staff have helped my mum maintain a happy lifestyle in her move to a new home. Very focused on her needs and care requirement due to her health.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Regency House Care Home on Monday 13 May 2013 by Catherine D (Daughter/neice of 2 residents)

The refurbished home is a delightful place to be in. Communal rooms are well set up and comfortable. The care given is individual and the staff know how to deal with each person - to bring out the best in them. The newly appointed activities team are setting up a regular routine of daily activities which is ideal for stimulation.

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Regency House Care Home on Thursday 9 May 2013 by Shaun Trigg (Son of resident)

My singular regret is not managing to place Mum in the home years earlier. Although Mum, by the time she was placed at The Regency was not mobile, she was surrounded by the most friendly and willing, competent and capable staff. Unfortunately, she passed away after some 5 months residence aged 90 and not suffering. Importantly, I was always left with the feeling that she was being cared for by people who genuinely cared (notwithstanding the display of dignity from all staff under the supervision of manager Debbie).

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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