Regency House Care Home, Cardiff, Cardiff
Regency House Care Home, Cardiff, Cardiff
Regency House Care Home, Cardiff, Cardiff

Regency House is a recommended purpose-built care home, which has recently undergone an extensive refurbishment. The home is now able to offer superior, modern facilities in addition to the outstanding level of nursing and residential care that Regency House is known for.

Facilities at the home include a cinema room and a dedicated activities room, which is used to engage residents in meaningful and fun daily activities. There is even a small 'Corner Shop' which is designed to encourage residents to live an independent lifestyle.

There is also a reception cafe where residents and visitors can help themselves to fresh coffee and homemade cakes.

Group: Hallmark Care Homes

Person in charge: Mary Richard (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 70 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 58

Shared Rooms: 6

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care & Social Services Inspectorate* Report on Regency House Care Home : click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 20 hours ago

Please contact the home for current vacancies

Current Reviews

Review Score: 9.9 (9.874)

The user 'Review Score' (9.9 for Regency House Care Home) is based on 41 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Regency House Care Home

The home has a very friendly outlook, clean and well kept.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

My dad is very happy here, the staff are friendly, approachable and supportive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

The home provides good quality care I am very pleased with the care provided.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Uncle Charlie enjoys the company and the friendship of the staff and all the activities. He loves the "coffee shop" in particular!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Staff are friendly and caring. My grandmother seems very settled friendly atmosphere, plenty of activities daily, lovely little coffee area to bring residents down to. Clean and tidy rooms spacious and smart homely feel.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

My mother has only been here for six days, but has settled well and she is very appreciative of the care she is receiving. She is eating well and kept clean and tidy. She is encouraged to walk with assistance. I am very pleased with the care my mother is receiving.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Regency House Care Home

The staff are always very welcoming and make time to give updates and answer any questions. The activities are fantastic and my Aunt is always motivated to take part.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Regency House Care Home

Always friendly staff who always seem to make my relative feel cared for and motivated.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Regency House Care Home

My aunt suffered a huge deterioration some months ago following several falls, a half hip replacement operation and hospital stays. Since then the staff have worked with her constantly to improve her standard of health and contentment. She is kept as safe as possible from falls both during the day and night. They have worked with food and drink to find a balance to manage effectively the swallowing disorder she had developed. The change from independence to dependence has been managed well so that she is accepting of the assistance required. Although often in a wheelchair, she is encouraged to use a frame to walk with when appropriate. Despite the huge changes that have occurred to my aunt, she is generally far more content than previously, and responds very well to the care staff who have worked so determinedly with her to reach this current level. Thank you.

How likely would you be to recommend Regency House Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

I had to find a care home for my Sister who has a life limiting illness. We went to visit several care homes and decided the Recency House, Mill Rd, Cardiff was the best. We have not been disappointed the staff are hard working and caring and the atmosphere is friendly and relaxed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Lots of activity well supervised and organised. Everyone encouraged to participate, very caring staff are always available.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

The Regency is providing a good standard of care for my dad.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Regency House Care Home

My mother is enjoying her time at the home and has plenty of activities to keep her occupied. The staff are friendly and helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

My mum has recently become a resident. I have visited on several occasions at various times and I have always been made very welcome and nothing appears to be any trouble. The staff are very helpful and always put my mind at rest. The activities are a great stimulation and a large part of my mum's day. It is a very hard decision to make but I have been constantly reassured.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Regency House Care Home

My brother is a resident and we are very pleased with the care he receives.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

My mother has been a resident of the Regency since 2011 and the staff and new management provide and excellent care for my mother.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Regency House Care Home

I would recommend the Regency to other families. The first time I visited the Regency I felt the place was lovely. Staff were helpful and kind. The rooms were clean and tidy. There is also a coffee area to sit and talk with your relatives. Lots of activities daily. A good choice of food is available every meal time. The residents always seem happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

I feel very happy with the care and support my mother has at Regency House. The accommodation and staff are first class. The environment is stimulating and the staff are always on hand when needed. Also the residents seem happy and interact with staff and others where they are included.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Lovely welcome when you arrive to see your family, coffee ship on entrance for everyone to use with cakes, lots of entertainment for residents. Lovely atmosphere. Always ready to give and help with anything you ask about.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

The friendly atmosphere and activities mean that I would have no hesitation in recommending regency House to anybody. Hotel standard.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Regency House Care Home

I have known Helen for some 50 years as a neighbour and friend. I have kept in contact with her since she has moved into Regency House, although she was apprehensive of moving into a home the staff at Regency have made every effort to make her feel secure and comfortable. Helen has settled in quite well and there is always plenty going on to stimulate and interest her. Her accommodation, food and care are first class. Well done to the "Regency Team"

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

At the time my husband was to be moved from Rookwood Hospital and we visited with the hospital physiotherapist several homes in the Cardiff area and the Regency was by far the best. My husband has been happy here ever since.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Regency House Care Home

There is no place like home. But the Regency comes a very close second, from day one the transition form home to here has been seamless. The whole experience has been excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Very caring atmosphere and he has settled in very well, which is a recommendation in itself.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Regency House Care Home

I am always impressed with the welcoming atmosphere and the caring attitude of all the staff, of particular note is the manner in which residents are encouraged to engage in a range of activities on offer in order to stimulate them mentally and physically.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

I cannot praise Debbie an her team enough. Everyone is so friendly and caring and cannot do enough to help, they go over and above the call of duty. Tracy is very innovative and stimulates the residents with an endless round of activities and functions. I am sure that the atmosphere of the home has contributed to my mother-in-laws longevity. A big thank you to all - well done Regency House. I would have no hesitation in recommending the home to anyone who has an elderly relative.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

The care home has a friendly atmosphere and the staff are always willing to help. My friend is happy at the home because the staff make sure that he is treated with dignity and as a result he cares very much for them. The activities are something that my friend likes to get involved in and he also enjoys relaxing in the garden. Everything is geared towards the well being of the patients.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

I feel when I leave the home that my relatives are being well cared for and I will be contacted if there is a problem.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

My friend has been a resident at the above mentioned home for the past three months, during this time she has been extremely well looked after, the reassurance given to her has been appreciated as she has been quite distressed at leaving her home. At home she didn't bother with meals, where now she has good food provided for her. their Christmas and lead up to, activities where amazing. I am pleased she is now settled with excellent care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Dad is well looked after. Very clean.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

The standard of care in this home has exceeded our expectations. The staff are attentive and caring. They always try to suggest new ways to improve the situation and we are grateful to have found somewhere that we feel confident about leaving my mother.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Father in Law is being very well cared for here and would recommend this home to other families.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Very impressed at the level of care and evidence of best practice. Absolutely first class in every area.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

It takes a load off my mind knowing my brother is so well cared for. This is the second home he has been in so we were very careful about choosing this one. Obviously issues arise from time to time but they are dealt with discreetly and promptly. I would not hesitate to recommend this home to anyone.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

An attractive welcoming home. Have seen progress in the well being of my relative.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Resident looks much better here than she did at home.

Care / Support: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Regency House Care Home

Staff are very friendly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

Best facilities and staff so very hospitable and helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Regency House Care Home

This is a very good home overall. The facilities are very modern and of good standard. The staff are kind and patient, though occasionally have to rush. Staffing levels are adequate, though more carers/nurses would be desirable. They try very hard with the activities and often hire good outside entertainers. The fees are a bit higher than most care homes in the area.

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Regency House Care Home

I have full confidence in recommending the Regency and have done so many times. I feel that the staff, from the manager all along the chain to the cleaners are their biggest asset. Whatever problem you have you are treated with politeness and respect. You're never made to feel that you are a nuisance. Everyone greets you with a smile and to me the most important reason is how kind and pleasant they are to the residents - very hard to do with what they have to deal with (gold stars for everyone) and I have peace of mind.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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