Shire Hall Care Home

Overstone Court, Dumballs Road, Cardiff Bay, Cardiff CF10 5NT

Shire Hall Care Home, Cardiff, Cardiff
Shire Hall Care Home, Cardiff, Cardiff
Shire Hall Care Home, Cardiff, Cardiff

Shire Hall Care Home is just a short walk from Cardiff Bay. Facilities at the purpose-built home include a cinema, reception cafe area, and a farmhouse kitchen - designed to promote active and independent living.

Shire Hall provides the highest standards of residential, nursing, dementia, transitional and palliative care. The care team provide relationship-centred care, placing the needs of the individual at the very centre of what they do.

Group: Hallmark Care Homes

Person in charge: Karen Grapes (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 98 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 98

Rooms with ensuite WC: 98

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Shire Hall Care Home: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 06 Sep 2016

Please contact the home for current vacancies

Current Reviews

9.7 Shire Hall Care Home has a Review Score of 9.7 (9.654)

The Review Score of 9.7 (maximum of 10) for Shire Hall Care Home is based on 40 Review/Recommendations in the last 2 years. This Review Score of 9.654 is made up of a Quality Score of 4.838 Points (maximum of 5) relating to the rating and a Quantity Score of 4.816 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.654 for Shire Hall Care Home is based on 40 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.838 for Shire Hall Care Home is calculated as follows: ( (406 Excellents x 5) + (59 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 474 Ratings = 4.838

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.816 for Shire Hall Care Home is calculated as follows:

      1. 40 Positive Reviews = 3

      2. 0.1 x 40 Positive Reviews = 4.000 (maximum score = 1)

      3. (40 Positive Reviews ÷ 98 Registered Beds) x 2 = 0.816

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Shire Hall Care Home?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shire Hall Care Home

  • Son of Resident/Service User
    11
  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    7
  • Son-in-law of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

23 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 23 reviews. Ratings from the 17 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Having spent a long period in hospital, we were told my mother needed nursing care. Having viewed several care homes and read their inspection reports we also spoke to several people experiencing the same process and decision making. We chose Shire Hall having been recommended by several people and are extremely pleased with the care, staff and friendly environment. It has reassured us that the choice was right and helps us deal with mum's dementia.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

People are kind and caring. Food is good really pleased with everything, run by very caring people.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very welcoming home. Great facilities. Every care is taken with patients. A pleasure to visit.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fabulous, so happy with everything here. The Shire Hall is wonderful.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the home.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been her for nearly two years she is well looked after. The place is clean, the staff are attentive and take care of all my mother's needs.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm extremely pleased with how quickly and well mum has settled. The "Excellent" ratings below are an accurate reflection of our satisfaction with the service provided. Peace of mind, dignity and superb environment.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely place to live with caring staff and plenty of things for residents to do to keep occupied. My mother-in-law is very happy here and enjoys the atmosphere and the activities I couldn't ask for a better place for her to live in.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are a life long friend to a resident who we visit quite often. We always have a wonderful welcome and a wonderful report on him. Every body likes our friend and he has a lot of lovely friends. By what we have seen of the home, everything is so clean and spotless. I would recommend it to anybody.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and helpful staff, always clean and tidy.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very confident that my mother is in a safe, caring environment. The staff are all helpful and friendly and treat my mother and other residents with dignity.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone appears to do their best to make it a warm friendly and caring environment, just like your own home would be.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is looked after with care and dignity at this home. I could not be happier with all aspects of this care home.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Comfortable, happy no complaints. Now he is safe, healthcare needs met.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in some different homes in the past, she has never settled any where apart from Shire Hall. She is more aware of her surroundings and interacts a lot more. The staff are amazing with the elderly and myself and family could not be happier that she is safe and secure.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very welcoming. The home has a very pleasant atmosphere. I feel very happy with all the care mum is receiving.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a pleasure to come to Shire Hall and visit my mother, it is always clean, tidy and well presented. It always smells fresh and clean. The nursing staff are always helpful and kind to my mother and you can see how happy my mother is both with her surroundings and with the way the staff treat her. Thank you.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came down for the first time with another friend. We found it first class and will remember it with every kindness to us all.

How likely would you be to recommend Shire Hall Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Myself and several friends come regularly to visit our friend, we think the world of him. We also enjoy the friendliness of the staff, never have any problems and we think of them as friends now having got to know them. Our friend is settled and gives the staff more than satisfactory comments to us. When we sign in, the staff at reception are second to none. Really 1st class in al ways.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and caring staff.

How likely would you be to recommend Shire Hall Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The friendly, clean, caring atmosphere were what attracted me to this home, but I am most impressed by the range of activities, group and one to one offered to my step-mum. Time has been taken to get to know her personally, her likes and dislikes, and this has been shown in the range and quality of activities she is included in. Staff on the floor, and reception are friendly, helpful and respectful and I am really pleased at how well my step-mum has settled her, thank you.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All staff very caring, always ready to help. Always a lovely greeting at reception, a pleasure to visit.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, friendly carers. I have lived at Shire Hall for 7 years and would recommend it to anybody.

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the standard of care provided for my husband. He is content, and clearly happily settled in his new surroundings. The atmosphere is calm and uncrowded. He has afforded his own personal space.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was made to feel at home immediately he arrived. He is obviously happy. He looks well cared for, clean, shaved well dressed whenever we visit. Ample supply of nutritious and appetising food and drink.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After knowingly inspected many residential homes, this home ticked all the boxes and my brother and I are very happy. It is clean and the decor is very nicely finished. The food is excellent and plentiful. My mother is looked after with care and patience, at the slightest hint of her not feeling well a doctor is called. The best thing of all is that all the carers treat mum as if she is their own mother. Can't talk highly enough of this home & its workers.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely staff.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

A wonderful home, David is well looked after. We always have a great welcome and a cup of tea. We've had a great day today reminising with David and old friends from school.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring and very helpful.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Dad has been here for five weeks and is already very happily settled. He favours one carer and have changed the carers name for him. Though I must add I note he likes all the staff, though short staffed at times.

From the first day, all staff from receptionists onwards have been so friendly and polite as if we'd med years ago. Floor two staff have gone over and above to find dad's likes and dislikes and very attentive at all times to his needs.

I am amazed and grateful he has settled so fast enabling me to not visit on occasions without any worry know I will be informed even letting dad ring me on a day that he was asking for me.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For the constant quality of care given always presented in an affectionate dignified manner.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Choosing a care home involved looking at many homes to best suit my father-in-laws needs. My self and my wife are very happy with the care he is given at Shire Hall. He is well cared for and happy. It is also nice that Phil the events manager, like my Father-in-Law is a former welsh guard. Phil has personalised his room with some welsh guard memorabilia.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found the staff to be caring, dedicated and friendly and always happy to address any concerns relating to my mum's care. Overall I am satisfied with the service provided and would recommend Shire Hall to others.

One concern is the poor condition of the kitchen area on the 3rd floor which looks tired, grubby and in need of refurbishment.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I would recommend Shire Hall to friends but feel it is now in need of a major update. The dining room, kitchen server, 3rd floor are very poor! The nursing and caring staff are always very well mannered, helpful and deal with any concerns we may have.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lovely place and helpful staff. My grandmother is vey happy here.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic staff, friendly and engaging. Safe, secure and clean environment. Great range of activities and a real community feel. Not the cheapest but you very much get what you pay for. Overall it's a fantastic facility home. I very much recommend it.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would very happily recommend this care home for all needs. Both mum and dad have been in their care with different needs. Mum has sadly passed away but the care she received in her time here and in particular her last few very ill days was exemplary. The support was there for us too. Dad is very happy and contented. If his care was not excellent he would not be so content. All staff are excellent, professional and very caring.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are happy to have secured residence care for dad at Shire Hall. The facilities are excellent and well maintained and the care and consideration provided by the team cannot be faulted. At every visit we have made over the last two years (non announced) we have never been able to catch the providers out. Dad is happy here and well cared for.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Care & Dignity

My mother moved here a year ago from another home where her care consisted of feeding her & then leaving her in front of the TV in her room. Since moving here the TV in her room has not been on!! She always wants to be in the day room where she is, encouraged to participate when she can. The care extended to her, and to the other residents many of whom have significant wandering issues is wonderful.

When we take her out she is always well prepared and when we come back everyone takes am interest. I would particularly pick out the reception staff, Deena and her team on Century Quay
Many Many thanks

How likely would you be to recommend Shire Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very happy with Shire Hall, our dad is happy and well cared for. Staff are professional and friendly. Facilities are clean at all times.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

November 2015

November 2013

Care Activities Co-Ordinator

Recipient: Shire Hall Care Home

Date: Friday 29 Nov 2013

more details

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

November 2011

Best Care Team finalist

Recipient: Shire Hall Care Home

Date: Friday 25 Nov 2011

more details

Dementia Care finalist

Recipient: Shire Hall Care Home

Date: Friday 25 Nov 2011

more details

Job Vacancies

Staff Profiles

Karen

Karen Grapes

Job Title: General Manager

Joined: 2008

Description:

I’m the General Manager at Shire Hall and have been the General Manager since 2008 having worked as a nurse for over 20 years. I am so proud of the team here having won several awards at both the National and Wales Care Awards. My aim is for Shire Hall to continue to be one of the leading providers of relationship-centred care in Cardiff.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Shire Hall Care Home