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Shire Hall Care Home, Cardiff Bay, Cardiff, Cardiff
Shire Hall Care Home
Shire Hall Care Home

Tel: 029 2053 7800

Shire Hall Care Home is just a short walk from Cardiff Bay. Facilities at the purpose-built home include a cinema, reception cafe area, and a farmhouse kitchen - designed to promote active and independent living.

Shire Hall provides the highest standards of residential, nursing, dementia, transitional and palliative care. The care team provide relationship-centred care, placing the needs of the individual at the very centre of what they do.

Group: Hallmark Care Homes

Person in charge: Karen Grapes (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 98 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 98

Rooms with ensuite WC: 98

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Shire Hall Care Home : click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Current Bed Vacancies Posted by Shire Hall Care Home

2 Bed Vacancies
(Residential)
posted 19 Nov 2014

Awards / Recognitions

February 2014

November 2013

Care Activities Co-Ordinator

Date: Friday 29 Nov 2013
more details

Care Leadership Finalist

Date: Friday 29 Nov 2013
more details

Care Personality Finalist

Date: Friday 29 Nov 2013
more details

March 2013

Nursing Home Operator of the Year

Date: Wednesday 27 Mar 2013
more details

November 2011

Care Training Manager finalist

Date: Friday 25 Nov 2011
more details

Best Care Team finalist

Date: Friday 25 Nov 2011
more details

Dementia Care finalist

Date: Friday 25 Nov 2011
more details

Current Recommendations

Recommendation Score: 9.9 (9.876)

The user 'Recommendation Score' (9.9 for Shire Hall Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Shire Hall Care Home

I have found the staff to be caring, dedicated and friendly and always happy to address any concerns relating to my mum's care. Overall I am satisfied with the service provided and would recommend Shire Hall to others. One concern is the poor condition of the kitchen area on the 3rd floor which looks tired, grubby and in need of refurbishment.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Submitted by Brian Watts (Son of Resident/Service User) on Wednesday 12 November 2014.

Review of Shire Hall Care Home

I would recommend Shire Hall to friends but feel it is now in need of a major update. The dining room, kitchen server, 3rd floor are very poor! The nursing and caring staff are always very well mannered, helpful and deal with any concerns we may have.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submitted by Clive T (Son-in-law of Resident/Service User) on Monday 3 November 2014. Review relates to October 2014.

Review of Shire Hall Care Home

Lovely place and helpful staff. My grandmother is vey happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Rhys A (Grandson of Resident/Service User) on Monday 3 November 2014. Review relates to October 2014.

Review of Shire Hall Care Home

Fantastic staff, friendly and engaging. Safe, secure and clean environment. Great range of activities and a real community feel. Not the cheapest but you very much get what you pay for. Overall it's a fantastic facility home. I very much recommend it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by James Powell (Grandson of Resident/Service User) on Monday 3 November 2014. Review relates to October 2014.

Review of Shire Hall Care Home

I would very happily recommend this care home for all needs. Both mum and dad have been in their care with different needs. Mum has sadly passed away but the care she received in her time here and in particular her last few very ill days was exemplary. The support was there for us too. Dad is very happy and contented. If his care was not excellent he would not be so content. All staff are excellent, professional and very caring.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Carole Johnston (Daughter-in-law of Resident/Service User) on Thursday 30 October 2014.

Review of Shire Hall Care Home

We are happy to have secured residence care for dad at Shire Hall. The facilities are excellent and well maintained and the care and consideration provided by the team cannot be faulted. At every visit we have made over the last two years (non announced) we have never been able to catch the providers out. Dad is happy here and well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Peter J (Son of Resident/Service User) on Thursday 30 October 2014. Review relates to October 2014.

Review of Shire Hall Care Home

Care & Dignity
My mother moved here a year ago from another home where her care consisted of feeding her & then leaving her in front of the TV in her room. Since moving here the TV in her room has not been on!! She always wants to be in the day room where she is, encouraged to participate when she can. The care extended to her, and to the other residents many of whom have significant wandering issues is wonderful. When we take her out she is always well prepared and when we come back everyone takes am interest. I would particularly pick out the reception staff, Deena and her team on Century Quay Many Many thanks

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

How likely would you be to recommend Shire Hall Care Home? Extremely likely

Submitted by Bridget W (Daughter of Resident/Service User) on Monday 13 October 2014. Review relates to October 2014.

Review of Shire Hall Care Home

Very happy with Shire Hall, our dad is happy and well cared for. Staff are professional and friendly. Facilities are clean at all times.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Paul Wilmot (Son-in-law of Resident/Service User) on Thursday 2 October 2014.

Review of Shire Hall Care Home

I visited my mother this morning and walked in on the Rick James Concert. He was brilliant; he sang all the old songs and totally engaged with the residents. He caught their attention by looking straight at them, which made them smile. Then, he encouraged them to come and dance out the front. I have not seen my mother so animated; she even clapped! Sammy, who has a terrific rapport with my mother and can persuade her to do things that I cannot get her to do, danced with my mother and kept her smiling. Sonia was her usual effervescent self; she is such a treasure, bringing joy wherever she goes. When they played "Que sera, sera", a song which my mother used to sing to me when I was young, I was overwhelmed with sadness and left the room to stop my mother seeing me cry. I went to the lounge and sobbed, bemoaning the fact that my mother has Alzheimer's. One of the residents asked if I was alright and wondered if there was anything she could do to help. When I moved to the office as I did not want to upset the residents, Deena immediately comforted me and offered a drink. Shire Hall is such a wonderful home; the carers are so loving to all the residents and their relatives. I count my blessings every time I think of my mother in such kind hands. There are so many activities to entertain them. Jeanie is one of my favourites with her jokes and exercises.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Siân James (My mother is a resident) on Thursday 21 August 2014.

Review of Shire Hall Care Home

Thank you for looking after Enid so well. You are doing an excellent job. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Bill Haddon (Brother of resident) on Monday 18 August 2014.

Review of Shire Hall Care Home

My husband was in respite care for 3 weeks and were both very happy with his stay.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Patricia T (Wife of Resident) on Friday 25 July 2014.

Review of Shire Hall Care Home

All needs are met. Very happy overall.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Clive H (Relative of Resident/Service User) on Tuesday 8 July 2014.

Review of Shire Hall Care Home

We as a family are so happy with the care our 93 year old grandfather is getting. He is so comfortable and happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Katherine England (Grandaughter of resident) on Tuesday 1 July 2014.

Review of Shire Hall Care Home

Staff are wonderful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Tony B (Husband of resident) on Thursday 19 June 2014.

Review of Shire Hall Care Home

My mother has been in Shire Hall since her hospital discharge in January. She has advancing dementia but has fitted into her new surroundings very well. The staff are attentive and treat her with dignity. Any health problems are notified to me immediately and prompt nursing/medical solutions are in place. Would highly recommend Shire Hall. Very, very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Rob Harris (Son of resident) on Tuesday 20 May 2014.

Review of Shire Hall Care Home

The staff are lovely and welcoming. The activities staff work very hard, credit ti Ceri-Anne, Thelma and Sonia.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Ian C (Son of resident) on Wednesday 14 May 2014.

Review of Shire Hall Care Home

I recommend Shirehall Care Home because they treated my sister Jeannette Cann with the respect she deserves in her final month of her life. She was only there for 4 months, but they were the happiest 4 months ever. The staff were wonderful to her.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Submitted by Wendy H (Sister of Resident) on Wednesday 14 May 2014.

Review of Shire Hall Care Home

A wonderful home and very caring staff. It's great to know that my mum is being cared for and well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Phil Townsend (Son of resident) on Tuesday 6 May 2014.

Review of Shire Hall Care Home

My mother stayed in a number of homes all over Cardiff but is now settled and happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Heather P (Daughter of resident) on Tuesday 6 May 2014.

Review of Shire Hall Care Home

Very impressed with genuine care and affection, excellent facilities and care provisions. I would recommend very highly!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submitted by Susan E (Family Member) on Friday 2 May 2014.

Review of Shire Hall Care Home

What a lovely atmosphere created by very friendly staff who clearly care about the residents and visitors. Very happy that my Great Aunt is being so well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Cheryl E (Great Aunt is a resident) on Friday 2 May 2014.

Review of Shire Hall Care Home

All the staff at Shire Hall are very compassionate and caring. Very clean and great interaction with all residents and family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sharon Cleaver (Family of resident) on Friday 2 May 2014.

Review of Shire Hall Care Home

Have joined in on many activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submitted by Maureen F (Visiting family member) on Thursday 6 February 2014.

Review of Shire Hall Care Home

My husband's home has been Shire Hall for the past six months. Since day 1 we have both been treated with the utmost respect and understanding. My husband's life is now full of opportunity to make new friends, continue hobbies and even try some new ones, all in a safe,encouraging environment. I still feel very guilty about not being able to look after my husband at home and the staff always find the time to cheer me up too. I truly owe so many of them so much I don't know how I would have got through this emotional time without such genuine support. Thanks to everyone of you I know my husband is in safe, caring hands and that truly makes the difference between a good home and a very special one.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Chris Webb (Wife of resident) on Wednesday 29 January 2014.

Review of Shire Hall Care Home

My mother has been resident here now for three months and I cannot find anything to criticise. She requires full nursing care and everything is here for her. All the staff are lovely. Thoroughly recommended.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Michael Wood (Son of resident) on Thursday 16 January 2014.

Review of Shire Hall Care Home

My father arrived at Shire Hall in the summer of 2013 and for the first time in ages my sister and I plus family were able to holiday together without any concerns for dad. We were recommended this care home by the manager of a one-to-one care agency from whom dad received 24/7 care. When the time came to transfer to a Residential Care Home my sister and I were most discerning as to what we expected and I can promise you - we were not disappointed. My father was able to bring his double bed and most of his furniture including his own arm chair. The wonderful handyman, Steve, put up all dad's pictures and family photographs and we were helped with labelling dad's clothes (which I had not even thought of!). The mixture between efficiency and support and caring is superlative. All appropriate paperwork that needed to be filled in and information that the Home required was discussed in a calm and measured way over a cup of tea and with very little stress. I have two children and deciding upon a nursery for my son 18 years ago and choosing a place for my dad last year - I followed the same "gut feeling" which I have always relied upon and which has never let me down. From the moment I entered Shire Hall I was welcomed by the wonderfully friendly and informative office administrator, Lyn, sitting on reception – and seeing the domestic workers about the place with an efficient and friendly demeanour - I just KNEW that this would be the right place for dad before I had ventured further than the reception area! My sister and I are very demanding in what we expect of a care home for dad as our father has been such a good and caring man all his life until he had a heart attack and then was struck down with Alzheimer's shortly after. The staff at Shire Hall is well trained in this type of specialist care. My sister and I both live in London, so although we are not involved in the minutiae of day to day care we are - nonetheless - informed about meetings that the psychiatric team, GP or memory clinic team have had regarding dad and brought up to date in a timely manner. I cannot recommend this care home enough. It goes without saying that the place is spotless and that the carers are well trained, but it is the kindness and respect of the staff whether carers or domestic staff (cleaners, laundry staff, handymen) that most impresses me. In my profession as a midwife I am used to caring for people but as I tell my students, kindness and compassion cannot be taught. Our father is treated with dignity and with kindness and endless patience. Thank you Shire Hall and Hallmark for providing such an excellent and worthwhile service.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sian Ingle (Daughter of resident) on Friday 10 January 2014.

Review of Shire Hall Care Home

All the staff from reception, management, care workers etc are very pleasant and welcoming. Feel that my aunt is safe and well cared for. I would certainly recommend the home to anyone contemplating becoming a resident.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John E (Nephew of Resident) on Wednesday 8 January 2014.

Review of Shire Hall Care Home

Would recommend this care home as our aunt is being treated with dignity and has settled really well even though she has dementia, the surroundings are very inviting and we were made most welcome. Our queries are dealt with great understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Eluned Evans (Niece of Resident) on Wednesday 8 January 2014.

Review of Shire Hall Care Home

My partner same to Shire Hall after a stroke, it was decided that he needed to be here as the care that they provide for him I could never supply at home, this has proved to be so true. The home has given my partner top quality care looking after all his needs. We have become so grateful and we treat the home as our home, I say our home because they show me the same care. Thanks all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Katrina Cox (Partner) on Wednesday 8 January 2014.

Review of Shire Hall Care Home

Hello, I am so glad you are reading this. I know first hand how hard and very emotional it is when your loved one needs to go into a care home. You realise due to their age / illness so much more care and attention is now needed, and you are unable to provide this for them. You do not have to worry... My mother Louisa spent her last months in Shire Hall, and was 86 when she passed away. Mum was suffering from both lung cancer and dementia, the dementia was the bigger problem, often leaving mum confused. I spent lots of time with my mum on a daily basis, and would be offered refreshments through my stay. I was able to see how well every one is cared for, every single question directed from a resident to a carer is responded to, nothing seems to be any trouble at all. Some residents need a little TLC and this is available even during busy times. Respect for the residents is so even, and the understanding and patience needed for dementia sufferers. The staff are happy and upbeat, and really do enjoy their work. The rooms at Shire Hall are all beautifully decorated and furnished, but it doesn't stop there. My mum had her own ideas on how her room should look, within days the management redecorated her room in her favourite colour! And we were encouraged to bring any of mum's possessions into her room. I brought her TV, nest of coffee tables, curtains, scatter cushions, personal quilt and bedding, pictures, paintings, table lamp, and a huge Indian rug. Suddenly her room looked just like her own living room back home. It was perfect for her, and gave mum the continuity so important to dementia sufferers. All the staff at Shire Hall are the best you could wish for.......

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Rosemarie Saintclaire (Daughter of past resident) on Wednesday 11 December 2013.

Review of Shire Hall Care Home

Excellent facility. Staff very helpful and obliging. Our client very much enjoys her stay. Overall the rooms are very clean and tidy as is the rest of the building. Also activities very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Carol J (Private carer to resident) on Tuesday 10 December 2013.

Review of Shire Hall Care Home

Shire Hall offers a caring and pleasant environment in which you can safely leave your loved one. The decor is bright and fresh and the staff are approachable and friendly. The needs of their guests are met with empathy and understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Robert G (Son of resident) on Wednesday 4 December 2013.

Review of Shire Hall Care Home

My mother has been in Shire Hall since August. She suffers from dementia. During the last months in Shire Hall she has become more settled and contented. The staff are very caring and as family we feel always welcomed. The facilities are excellent and everyone is happy with a smile on their faces. I would recommend this care home to anyone. It is an excellent example of how things should be done.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sian Wynn Thomas (Daughter of resident) on Tuesday 26 November 2013.

Review of Shire Hall Care Home

Very happy with everything at the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Marian Q (Daughter of Resident) on Monday 25 November 2013.

Review of Shire Hall Care Home

Safe, secure, friendly, comfortable. Great staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Julian Ashton (Partner) on Thursday 14 November 2013.

Review of Shire Hall Care Home

My 85 year old mum came to Shire Hall for a week's "holiday". But within a couple of days she had decided to stay! For the first time in many years my mum was now stress free, no worries about her health, the cooking, cleaning, washing or ironing any more. The wonderful staff are always available to help in any way, and will also find time to socialise with her. Comfort and care is the priority of all the staff. Due to my mum's failing health, I spend many hours at Shire Hall. I have been moved many times by what I have witnessed, the interaction between the staff and residents can take your breath away. Taking care of the elderly needs a lot of patients and love, both of these qualities can be found in abundance at Shire Hall. Each member of staff is known by their first name and that includes the Manager ! There is something in Shire Hall that money can not buy, come and see for yourself...

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Rosemarie Saintclaire (Daughter of resident) on Wednesday 23 October 2013.

Review of Shire Hall Care Home

Very clean, modern facilities. Staff very friendly and welcoming. Good range of activities for residents. Good menu and variety of foods.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Suzanne Perrs (Carer of resident) on Thursday 17 October 2013.

Review of Shire Hall Care Home

Lesley has stayed in many care homes in the past, Shire Hall has provided her with the superb care sadly lacking in other homes. She was happy and confident and well looked after and always looking forward to returning.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Marji F (Friend of client) on Thursday 17 October 2013.

Review of Shire Hall Care Home

This is an excellent care home which I wholeheartedly recommend. My mother has been on an EMI floor and is now on a nursing floor. The staff have been very good on both and activities are arranged to encompass all floors. There is a small cinema, a small hair salon and concerts are held regularly. My brother and I are very pleased that Mum is living in such an excellent place.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by P. P (Daughter and POA for Resident) on Monday 12 August 2013.

Review of Shire Hall Care Home

I count my blessings that I discovered Shire Hall Care Home when my mother developed alzheimers and could no longer look after herself. In Shire Hall, every day is Hug Day. The staff are so caring that my mother is always smiling. Sonia is so full of energy and compassion. She amazed me by signing karaoke and dancing for two hours She touched the resident's faces or arms to involve them and sang to each one. Jeanie encouraged the residents to do simple exercises and told them jokes. My mother no longer understands any of the jokes but when others start to laugh, she joins in and is so happy at the end of a session.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by S. James (Daughter of Resident) on Monday 12 August 2013.

Review of Shire Hall Care Home

Staff are very good, no complaints.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Connie T (Resident) on Thursday 4 July 2013.

Review of Shire Hall Care Home

My mother is very well cared for at Shir Hall. She is always clean and enjoys her food. The staff are very pleasant and helpful. The leisure activities are appropriate for the age of the residents. Her health is monitored and I am always kept informed. All areas are kept clean and tidy and are pleasant to sit in.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sharon M (Daughter of resident) on Thursday 4 July 2013.

Review of Shire Hall Care Home

The staff are very kind and caring and have a lovely manner with the residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Submitted by Janice Hill (Granddaughter of resident) on Thursday 4 July 2013.

Review of Shire Hall Care Home

All staff caring and professional.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Submitted by Kevin Parkins (Son) on Monday 24 June 2013.

Review of Shire Hall Care Home

Dad's health suddenly deteriorated a week before I was due to go on holiday. Shire Hall agreed respite care for 10 days with only 24hrs notice. As soon as I walked into Shire Hall I was amazed by its welcome, with all the staff and managers that greeted me and dad and how clean and homely everything felt. Dad's room was superb it was like I was leaving him in a 5* hotel. It was Dad's first time in respite and he never asked to come home once. I asked him as we were leaving if he'd been looked after and he said "extensively."

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Lynda R (Daughter of Resident) on Wednesday 19 June 2013.

Review of Shire Hall Care Home

Very friendly and knowledge staff. The care is 1st class. Very clean establishment and a great variety of activities for residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Neal P (Grandson of resident) on Wednesday 19 June 2013.

Review of Shire Hall Care Home

An excellent care home which I would recommend to anyone who wants their relative to be looked after with kindness, dignity and professionalism.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Alys Parkins (Granddaughter of resident) on Wednesday 19 June 2013.

Review of Shire Hall Care Home

The services provided are exemplary and staff go beyond the call.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Nigel Draper (Son of resident) on Wednesday 19 June 2013.

Review of Shire Hall Care Home

My grandad has enjoyed his time at Shire Hall. The staff are very friendly and helpful, the facilities are clean and tidy. I love the garden, its pretty and full of colourful things to look at. The cinema, beauty salon and therapy rooms are all nice touches to help make the residents feel at home. Its a welcoming environment with a lot of smiling, happy faces.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Nadine Thomas (Granddaughter of resident) on Wednesday 19 June 2013.

Review of Shire Hall Care Home

Warm welcome. Room standards excellent.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Caroline D (Visitor) on Tuesday 11 June 2013.

Review of Shire Hall Care Home

The resident I visit in Shire Hall has settled in well, having had to come to terms with giving up her home very suddenly after a minor stroke. Before that, she had cooked, cleaned, gardened, shopped and I'm sure the care and company of the staff at Shire Hall has helped very much in this painful transition.

Facilities: Excellent

Care / Support: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Rooms: Excellent

Submitted by Mave H (Friend of Resident) on Tuesday 11 June 2013.

Review of Shire Hall Care Home

The people who work here are extremely caring and kind it is a wonderful environment.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John C (Resident) on Monday 10 June 2013.

Review of Shire Hall Care Home

Great staff, lovely food, very caring, clean always. Someone around to talk to about any problems.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Denise Thomas (Cousin of Resident/Service User) on Monday 10 June 2013.

Review of Shire Hall Care Home

A very professional team of staff have really made my wife's life so much better, she's improved so much since being at Shire Hall. The staff take care of all their residents and everyday something different takes place with the homes activities. Could not have wished for a better home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Anthony M (Husband of resident) on Friday 7 June 2013.

Review of Shire Hall Care Home

Premises are well designed and pleasant. Good activities programme. Most of all, staff are caring and positive.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Michael C (Son of resident) on Wednesday 29 May 2013.

Review of Shire Hall Care Home

My mother is a younger aged resident and she is treated as a well loved friend. The staff are very caring and always accommodate our needs and wishes. My mother has made wonderful progress recently and enjoys the many activities and friendly atmosphere.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Victoria D (Daughter of resident) on Tuesday 28 May 2013.

Review of Shire Hall Care Home

My friend needed care and her family placed her in Shire Hall. I was delighted with the care she received and how well she has accepted having to give up her own home. The staff are always friendly and caring, doing more than is expected of them.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submitted by Marian T (Friend of Resident) on Tuesday 28 May 2013.

Review of Shire Hall Care Home

On looking for homes for our mum we looked at a lot of homes in the Cardiff area. We at last came to Shire and at last found a home that had all we needed for our mum.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Margaret M (Daughter of Resident) on Friday 24 May 2013.

Review of Shire Hall Care Home

I visit Shire Hall and the staff are always happy and welcoming, it's clean and very elegant, I would recommend friends and family to this care home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Syrena Townsend (Friend) on Tuesday 21 May 2013.

Review of Shire Hall Care Home

Every time we visit the staff are always happy and friendly always helping you with anything you need.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Susan Harding (Dad) on Tuesday 21 May 2013.

Review of Shire Hall Care Home

Two minutes from Cardiff city centre, a loving and caring staff awaits at Shire Hall.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Joan C (Friend of resident) on Thursday 16 May 2013.

Review of Shire Hall Care Home

Our mother has settled very happily and has formed excellent relationships with the wonderful staff. All relations who have visited her have been most impressed by the spacious rooms and excellent welcome. The cleanliness is a big recommendation.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Margaret Price (Daughter of resident) on Wednesday 15 May 2013.

Review of Shire Hall Care Home

Clean everywhere, staff will do anything they can to help one, and the patients are treated with love and kindness.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Richard Parton (Son of resident) on Thursday 9 May 2013.

Review of Shire Hall Care Home

Brilliant staff, decorated lovely, all round beautiful place.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Alex C (Great-grandaughter of resident) on Thursday 9 May 2013.

Review of Shire Hall Care Home

Very good in every way.

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Pearl H (Friend of resident) on Thursday 9 May 2013.

Review of Shire Hall Care Home

Mother seems happy, clean and contented.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jeffrey A (Son of resident) on Thursday 9 May 2013.

Review of Shire Hall Care Home

All the staff at Shire Hall always go that extra mile to ensure my uncle and us as a family are made to feel at home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Elaine Paul (Niece of resident) on Wednesday 8 May 2013.

Review of Shire Hall Care Home

A very clean and happy home from home. Keep up the good work!

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Hayden W (Nephew of resident) on Monday 29 April 2013.

Review of Shire Hall Care Home

My parents became residents in October 2012 and from day one, the care, consideration and respect for them has been exemplary. The care home is well maintained, managed and is friendly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Peter J (Son of two residents) on Friday 26 April 2013.

Review of Shire Hall Care Home

Staff are excellent and very friendly lots of activities for residents.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Submitted by Malvina Reardon (Friend) on Friday 26 April 2013.

Review of Shire Hall Care Home

A very nice place to be.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Patricia W (Neice of Resident) on Thursday 25 April 2013.

Review of Shire Hall Care Home

My father has been at Shire Hall for temporary respite and from the moment we first visited the care home we have been impressed with the standards of care, and everything involved. I cannot think of anything negative to say. We will have no hesitations in recommending Shire Hall to others.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jonothan L (Son of resident) on Thursday 25 April 2013.

Review of Shire Hall Care Home

I am a regular at Shire Hall care home and every time I visit I am made to feel very welcome. The staff are all pleasant,they help and care so much for all the residents. My mother is constantly singing, which to me means she is very happy and that in turn makes me very happy. I also think that being able to have lunch with her is a wonderful idea. Shire Hall in one big happy family and I will be sad the day my mother has to leave.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sharon E (Daughter of resident) on Thursday 25 April 2013.

Review of Shire Hall Care Home

You provide good service and it's very homely.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Patricia P (Friend) on Thursday 25 April 2013.

Review of Shire Hall Care Home

Clean, friendly and capable.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Derek Morgan (Friend of resident) on Thursday 25 April 2013.

Review of Shire Hall Care Home

My wife and I had lunch today with my mother-in-law, Marilyn Eley, and it was excellent. I cannot praise all the staff at Shire Hall enough for their outstanding work. All at Shire Hall are very helpful and pleasant. It was lovely to see my mother-in-law so happy. Keep up the good work.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Brian Steer (Son-in-law of Resident/Service User) on Thursday 25 April 2013.

Review of Shire Hall Care Home

My friend Robert is very happy here and is settled here. I am very happy with his care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Les D (Friend of Resident) on Tuesday 23 April 2013.

Review of Shire Hall Care Home

Very friendly and caring staff, bright and cheerful environment.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by William Rogers (Son) on Friday 19 April 2013.

Review of Shire Hall Care Home

They provided a high standard of care whilst my father was there and now care for my mother to the highest possible level. There is always plenty of opportunities to take part in a wide range of activities and we are always kept up to date with her situation and are always made welcome when we visit.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Pam E (Daughter of resident) on Thursday 18 April 2013.

Review of Shire Hall Care Home

My father was a resident at this home for almost a year. Having finally come to realise that a residential home was necessary for my father, it was the most difficult decision my mother and close family ever had to make. Having heard such horror stories both In the press and by word of mouth, we were extremely concerned about what the future would hold for my dad as he had dementia. However, having visited the home with my dad it was obvious from our first visit that the calmness and friendly welcoming we received was to live up to our expectations and more. As a family, especially my mum, we never had a moment's concern during the year he was there. He was looked after just as my mum would have looked after him at home. No one could expect more from a care home. All his needs were met from the time he woke in the morning till the time he went to bed. He was made to feel at home and all the staff gave him the utmost care and attention at all times even though because of his condition, he could be quite difficult at times. I have no hesitation in recommending this home to anyone considering a place for their loved one. I only hope that when my time comes I will be fortunate enough to find one just like this.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Patricia Thomas (Father was a resident) on Wednesday 17 April 2013.

Review of Shire Hall Care Home

My brother-in-law was in Shire Hall for nearly two years - the way he was treated and looked after was excellent. They really care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Barbara Wilkins (Sister-in-law of resident) on Wednesday 17 April 2013.

Review of Shire Hall Care Home

My brother-in-Law has been in Shire Hall for just under two years. Every morning I used to go and feed him for 9am Breakfast. The staff, food and building are all to a high standard and I have nothing bur praise for the care home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by John Wilkins (Brother-in-Law) on Wednesday 17 April 2013.

Review of Shire Hall Care Home

I visit a friend every week in Shire Hall and have found the attention and care to be excellent.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Submitted by Margaret Bloomfield (Friend of resident) on Tuesday 16 April 2013.

Review of Shire Hall Care Home

The care within this home is excellent, nothing is too much trouble for any of the staff, from cleaners to management. The rooms are kept spotless, and considering the residents they have, it is remarkable.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Godfrey Parton (Son of resident) on Monday 15 April 2013.

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