Shire Hall Care Home, Cardiff, Cardiff
Shire Hall Care Home
Shire Hall Care Home

Shire Hall Care Home is just a short walk from Cardiff Bay. Facilities at the purpose-built home include a cinema, reception cafe area, and a farmhouse kitchen - designed to promote active and independent living.

Shire Hall provides the highest standards of residential, nursing, dementia, transitional and palliative care. The care team provide relationship-centred care, placing the needs of the individual at the very centre of what they do.

Group: Hallmark Care Homes

Person in charge: Karen Grapes (General Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 98 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 98

Rooms with ensuite WC: 98

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Shire Hall Care Home : click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

2 Bed Vacancies

posted 23 Apr 2015

Residential

Current Recommendations

Recommendation Score: 9.9 (9.873)

The user 'Recommendation Score' (9.9 for Shire Hall Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Shire Hall Care Home

Very caring and very helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Shire Hall Care Home

Dad has been here for five weeks and is already very happily settled. He favours one carer and have changed the carers name for him. Though I must add I note he likes all the staff, though short staffed at times. From the first day, all staff from receptionists onwards have been so friendly and polite as if we'd med years ago. Floor two staff have gone over and above to find dad's likes and dislikes and very attentive at all times to his needs. I am amazed and grateful he has settled so fast enabling me to not visit on occasions without any worry know I will be informed even letting dad ring me on a day that he was asking for me.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Highly recommend this care home. Always difficult placing a loved one but my mum is cared for in a lovely environment. All the staff are very pleasant and available if there are any concerns.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

For the constant quality of care given always presented in an affectionate dignified manner.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

Choosing a care home involved looking at many homes to best suit my father-in-laws needs. My self and my wife are very happy with the care he is given at Shire Hall. He is well cared for and happy. It is also nice that Phil the events manager, like my Father-in-Law is a former welsh guard. Phil has personalised his room with some welsh guard memorabilia.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

I have found the staff to be caring, dedicated and friendly and always happy to address any concerns relating to my mum's care. Overall I am satisfied with the service provided and would recommend Shire Hall to others. One concern is the poor condition of the kitchen area on the 3rd floor which looks tired, grubby and in need of refurbishment.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Shire Hall Care Home

I would recommend Shire Hall to friends but feel it is now in need of a major update. The dining room, kitchen server, 3rd floor are very poor! The nursing and caring staff are always very well mannered, helpful and deal with any concerns we may have.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Shire Hall Care Home

Lovely place and helpful staff. My grandmother is vey happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Fantastic staff, friendly and engaging. Safe, secure and clean environment. Great range of activities and a real community feel. Not the cheapest but you very much get what you pay for. Overall it's a fantastic facility home. I very much recommend it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

I would very happily recommend this care home for all needs. Both mum and dad have been in their care with different needs. Mum has sadly passed away but the care she received in her time here and in particular her last few very ill days was exemplary. The support was there for us too. Dad is very happy and contented. If his care was not excellent he would not be so content. All staff are excellent, professional and very caring.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

We are happy to have secured residence care for dad at Shire Hall. The facilities are excellent and well maintained and the care and consideration provided by the team cannot be faulted. At every visit we have made over the last two years (non announced) we have never been able to catch the providers out. Dad is happy here and well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

Care & Dignity
My mother moved here a year ago from another home where her care consisted of feeding her & then leaving her in front of the TV in her room. Since moving here the TV in her room has not been on!! She always wants to be in the day room where she is, encouraged to participate when she can. The care extended to her, and to the other residents many of whom have significant wandering issues is wonderful. When we take her out she is always well prepared and when we come back everyone takes am interest. I would particularly pick out the reception staff, Deena and her team on Century Quay Many Many thanks

How likely would you be to recommend Shire Hall Care Home? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

Very happy with Shire Hall, our dad is happy and well cared for. Staff are professional and friendly. Facilities are clean at all times.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

I visited my mother this morning and walked in on the Rick James Concert. He was brilliant; he sang all the old songs and totally engaged with the residents. He caught their attention by looking straight at them, which made them smile. Then, he encouraged them to come and dance out the front. I have not seen my mother so animated; she even clapped! Sammy, who has a terrific rapport with my mother and can persuade her to do things that I cannot get her to do, danced with my mother and kept her smiling. Sonia was her usual effervescent self; she is such a treasure, bringing joy wherever she goes. When they played "Que sera, sera", a song which my mother used to sing to me when I was young, I was overwhelmed with sadness and left the room to stop my mother seeing me cry. I went to the lounge and sobbed, bemoaning the fact that my mother has Alzheimer's. One of the residents asked if I was alright and wondered if there was anything she could do to help. When I moved to the office as I did not want to upset the residents, Deena immediately comforted me and offered a drink. Shire Hall is such a wonderful home; the carers are so loving to all the residents and their relatives. I count my blessings every time I think of my mother in such kind hands. There are so many activities to entertain them. Jeanie is one of my favourites with her jokes and exercises.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

I count my blessings that I discovered Shire Hall Care Home when my mother developed alzheimers and could no longer look after herself. In Shire Hall, every day is Hug Day. The staff are so caring that my mother is always smiling. Sonia is so full of energy and compassion. She amazed me by signing karaoke and dancing for two hours She touched the resident's faces or arms to involve them and sang to each one. Jeanie encouraged the residents to do simple exercises and told them jokes. My mother no longer understands any of the jokes but when others start to laugh, she joins in and is so happy at the end of a session.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Thank you for looking after Enid so well. You are doing an excellent job. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My husband was in respite care for 3 weeks and were both very happy with his stay.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

All needs are met. Very happy overall.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

We as a family are so happy with the care our 93 year old grandfather is getting. He is so comfortable and happy here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Staff are wonderful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My mother has been in Shire Hall since her hospital discharge in January. She has advancing dementia but has fitted into her new surroundings very well. The staff are attentive and treat her with dignity. Any health problems are notified to me immediately and prompt nursing/medical solutions are in place. Would highly recommend Shire Hall. Very, very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

The staff are lovely and welcoming. The activities staff work very hard, credit ti Ceri-Anne, Thelma and Sonia.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

I recommend Shirehall Care Home because they treated my sister Jeannette Cann with the respect she deserves in her final month of her life. She was only there for 4 months, but they were the happiest 4 months ever. The staff were wonderful to her.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Shire Hall Care Home

A wonderful home and very caring staff. It's great to know that my mum is being cared for and well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My mother stayed in a number of homes all over Cardiff but is now settled and happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Very impressed with genuine care and affection, excellent facilities and care provisions. I would recommend very highly!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Shire Hall Care Home

What a lovely atmosphere created by very friendly staff who clearly care about the residents and visitors. Very happy that my Great Aunt is being so well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

All the staff at Shire Hall are very compassionate and caring. Very clean and great interaction with all residents and family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Have joined in on many activities.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Shire Hall Care Home

My mother has been resident here now for three months and I cannot find anything to criticise. She requires full nursing care and everything is here for her. All the staff are lovely. Thoroughly recommended.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My father arrived at Shire Hall in the summer of 2013 and for the first time in ages my sister and I plus family were able to holiday together without any concerns for dad. We were recommended this care home by the manager of a one-to-one care agency from whom dad received 24/7 care. When the time came to transfer to a Residential Care Home my sister and I were most discerning as to what we expected and I can promise you - we were not disappointed. My father was able to bring his double bed and most of his furniture including his own arm chair. The wonderful handyman, Steve, put up all dad's pictures and family photographs and we were helped with labelling dad's clothes (which I had not even thought of!). The mixture between efficiency and support and caring is superlative. All appropriate paperwork that needed to be filled in and information that the Home required was discussed in a calm and measured way over a cup of tea and with very little stress. I have two children and deciding upon a nursery for my son 18 years ago and choosing a place for my dad last year - I followed the same "gut feeling" which I have always relied upon and which has never let me down. From the moment I entered Shire Hall I was welcomed by the wonderfully friendly and informative office administrator, Lyn, sitting on reception – and seeing the domestic workers about the place with an efficient and friendly demeanour - I just KNEW that this would be the right place for dad before I had ventured further than the reception area! My sister and I are very demanding in what we expect of a care home for dad as our father has been such a good and caring man all his life until he had a heart attack and then was struck down with Alzheimer's shortly after. The staff at Shire Hall is well trained in this type of specialist care. My sister and I both live in London, so although we are not involved in the minutiae of day to day care we are - nonetheless - informed about meetings that the psychiatric team, GP or memory clinic team have had regarding dad and brought up to date in a timely manner. I cannot recommend this care home enough. It goes without saying that the place is spotless and that the carers are well trained, but it is the kindness and respect of the staff whether carers or domestic staff (cleaners, laundry staff, handymen) that most impresses me. In my profession as a midwife I am used to caring for people but as I tell my students, kindness and compassion cannot be taught. Our father is treated with dignity and with kindness and endless patience. Thank you Shire Hall and Hallmark for providing such an excellent and worthwhile service.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

All the staff from reception, management, care workers etc are very pleasant and welcoming. Feel that my aunt is safe and well cared for. I would certainly recommend the home to anyone contemplating becoming a resident.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Would recommend this care home as our aunt is being treated with dignity and has settled really well even though she has dementia, the surroundings are very inviting and we were made most welcome. Our queries are dealt with great understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My partner same to Shire Hall after a stroke, it was decided that he needed to be here as the care that they provide for him I could never supply at home, this has proved to be so true. The home has given my partner top quality care looking after all his needs. We have become so grateful and we treat the home as our home, I say our home because they show me the same care. Thanks all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Hello, I am so glad you are reading this. I know first hand how hard and very emotional it is when your loved one needs to go into a care home. You realise due to their age / illness so much more care and attention is now needed, and you are unable to provide this for them. You do not have to worry... My mother Louisa spent her last months in Shire Hall, and was 86 when she passed away. Mum was suffering from both lung cancer and dementia, the dementia was the bigger problem, often leaving mum confused. I spent lots of time with my mum on a daily basis, and would be offered refreshments through my stay. I was able to see how well every one is cared for, every single question directed from a resident to a carer is responded to, nothing seems to be any trouble at all. Some residents need a little TLC and this is available even during busy times. Respect for the residents is so even, and the understanding and patience needed for dementia sufferers. The staff are happy and upbeat, and really do enjoy their work. The rooms at Shire Hall are all beautifully decorated and furnished, but it doesn't stop there. My mum had her own ideas on how her room should look, within days the management redecorated her room in her favourite colour! And we were encouraged to bring any of mum's possessions into her room. I brought her TV, nest of coffee tables, curtains, scatter cushions, personal quilt and bedding, pictures, paintings, table lamp, and a huge Indian rug. Suddenly her room looked just like her own living room back home. It was perfect for her, and gave mum the continuity so important to dementia sufferers. All the staff at Shire Hall are the best you could wish for.......

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My 85 year old mum came to Shire Hall for a week's "holiday". But within a couple of days she had decided to stay! For the first time in many years my mum was now stress free, no worries about her health, the cooking, cleaning, washing or ironing any more. The wonderful staff are always available to help in any way, and will also find time to socialise with her. Comfort and care is the priority of all the staff. Due to my mum's failing health, I spend many hours at Shire Hall. I have been moved many times by what I have witnessed, the interaction between the staff and residents can take your breath away. Taking care of the elderly needs a lot of patients and love, both of these qualities can be found in abundance at Shire Hall. Each member of staff is known by their first name and that includes the Manager ! There is something in Shire Hall that money can not buy, come and see for yourself...

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Excellent facility. Staff very helpful and obliging. Our client very much enjoys her stay. Overall the rooms are very clean and tidy as is the rest of the building. Also activities very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Shire Hall offers a caring and pleasant environment in which you can safely leave your loved one. The decor is bright and fresh and the staff are approachable and friendly. The needs of their guests are met with empathy and understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My mother has been in Shire Hall since August. She suffers from dementia. During the last months in Shire Hall she has become more settled and contented. The staff are very caring and as family we feel always welcomed. The facilities are excellent and everyone is happy with a smile on their faces. I would recommend this care home to anyone. It is an excellent example of how things should be done.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Very happy with everything at the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Safe, secure, friendly, comfortable. Great staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Very clean, modern facilities. Staff very friendly and welcoming. Good range of activities for residents. Good menu and variety of foods.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Lesley has stayed in many care homes in the past, Shire Hall has provided her with the superb care sadly lacking in other homes. She was happy and confident and well looked after and always looking forward to returning.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

This is an excellent care home which I wholeheartedly recommend. My mother has been on an EMI floor and is now on a nursing floor. The staff have been very good on both and activities are arranged to encompass all floors. There is a small cinema, a small hair salon and concerts are held regularly. My brother and I are very pleased that Mum is living in such an excellent place.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Staff are very good, no complaints.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My mother is very well cared for at Shir Hall. She is always clean and enjoys her food. The staff are very pleasant and helpful. The leisure activities are appropriate for the age of the residents. Her health is monitored and I am always kept informed. All areas are kept clean and tidy and are pleasant to sit in.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

The staff are very kind and caring and have a lovely manner with the residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Shire Hall Care Home

All staff caring and professional.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Shire Hall Care Home

Dad's health suddenly deteriorated a week before I was due to go on holiday. Shire Hall agreed respite care for 10 days with only 24hrs notice. As soon as I walked into Shire Hall I was amazed by its welcome, with all the staff and managers that greeted me and dad and how clean and homely everything felt. Dad's room was superb it was like I was leaving him in a 5* hotel. It was Dad's first time in respite and he never asked to come home once. I asked him as we were leaving if he'd been looked after and he said "extensively."

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Very friendly and knowledge staff. The care is 1st class. Very clean establishment and a great variety of activities for residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Shire Hall Care Home

An excellent care home which I would recommend to anyone who wants their relative to be looked after with kindness, dignity and professionalism.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

The services provided are exemplary and staff go beyond the call.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My grandad has enjoyed his time at Shire Hall. The staff are very friendly and helpful, the facilities are clean and tidy. I love the garden, its pretty and full of colourful things to look at. The cinema, beauty salon and therapy rooms are all nice touches to help make the residents feel at home. Its a welcoming environment with a lot of smiling, happy faces.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Warm welcome. Room standards excellent.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

The resident I visit in Shire Hall has settled in well, having had to come to terms with giving up her home very suddenly after a minor stroke. Before that, she had cooked, cleaned, gardened, shopped and I'm sure the care and company of the staff at Shire Hall has helped very much in this painful transition.

Facilities: Excellent

Care / Support: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Rooms: Excellent

Shire Hall Care Home

The people who work here are extremely caring and kind it is a wonderful environment.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Great staff, lovely food, very caring, clean always. Someone around to talk to about any problems.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

A very professional team of staff have really made my wife's life so much better, she's improved so much since being at Shire Hall. The staff take care of all their residents and everyday something different takes place with the homes activities. Could not have wished for a better home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Premises are well designed and pleasant. Good activities programme. Most of all, staff are caring and positive.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My mother is a younger aged resident and she is treated as a well loved friend. The staff are very caring and always accommodate our needs and wishes. My mother has made wonderful progress recently and enjoys the many activities and friendly atmosphere.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

My friend needed care and her family placed her in Shire Hall. I was delighted with the care she received and how well she has accepted having to give up her own home. The staff are always friendly and caring, doing more than is expected of them.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Shire Hall Care Home

On looking for homes for our mum we looked at a lot of homes in the Cardiff area. We at last came to Shire and at last found a home that had all we needed for our mum.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

I visit Shire Hall and the staff are always happy and welcoming, it's clean and very elegant, I would recommend friends and family to this care home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Every time we visit the staff are always happy and friendly always helping you with anything you need.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Two minutes from Cardiff city centre, a loving and caring staff awaits at Shire Hall.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Our mother has settled very happily and has formed excellent relationships with the wonderful staff. All relations who have visited her have been most impressed by the spacious rooms and excellent welcome. The cleanliness is a big recommendation.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shire Hall Care Home

Clean everywhere, staff will do anything they can to help one, and the patients are treated with love and kindness.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Shire Hall Care Home

Brilliant staff, decorated lovely, all round beautiful place.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

Very good in every way.

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Shire Hall Care Home

Mother seems happy, clean and contented.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

All the staff at Shire Hall always go that extra mile to ensure my uncle and us as a family are made to feel at home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shire Hall Care Home

A very clean and happy home from home. Keep up the good work!

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2013

Care Activities Co-Ordinator

Recipient: Shire Hall Care Home

Date: Friday 29 Nov 2013

more details

Best Care Team finalist

Recipient: Shire Hall Care Home

Date: Friday 25 Nov 2011

more details

Dementia Care finalist

Recipient: Shire Hall Care Home

Date: Friday 25 Nov 2011

more details

Job Vacancies

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Staff Profiles

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Care Home Idol 2014

There are currently no Care Home Idol entrants who have performed at Shire Hall Care Home