Ty Enfys

Marle Close, Pentwyn Road, Pentwyn, Cardiff CF23 7EP

Ty Enfys, Cardiff, Cardiff
Ty Enfys, Cardiff, Cardiff
Ty Enfys, Cardiff, Cardiff

Ty Enfys is a leading, purpose-built care home situated in Pentywn on the outskirts of Cardiff.

The home is in the final stages of an extensive refurbishment and offers outstanding, modern facilities in addition to the highest standards of residential, nursing and dementia care.

Facilities at the home include various lounges, cinema, and a 'farmhouse kitchen' - designed to encourage active and independent living.

Group: Hallmark Care Homes

Person in charge: Sujjata Singh (Home Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 100 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All referrals assessed first. Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 100

Rooms with ensuite WC: 100

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 11 Jan 2017

Please contact the home for current vacancies

Reviews

9.6 Ty Enfys has a Review Score of 9.6 (9.617)

The Review Score of 9.6 (maximum of 10) for Ty Enfys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Ty Enfys in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Ty Enfys is calculated as follows: ( (271 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 323 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.8 Points relating to the number of positive Reviews for Ty Enfys is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered beds ÷ 5). 16 Reviews ÷ 20 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ty Enfys?

  • Extremely LIKELY
    24
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ty Enfys

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

Every time myself and my family visit the staff are always very friendly and welcoming. They look after my father with the utmost dignity and respect. I cannot fault the cleanliness of the home either and I think the activities are amazing.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was very well looked after. The staff carers and nurses were excellent. A very happy and lovely bright home. Nothing was too much trouble. Would highly recommend the home to other people.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always appears to be a happy environment. Lots of activities to join in with and always made very welcome when visiting. Staff always happy and helpful. My mother always appears happy and well-cared for. Everywhere is always clean and tidy. Always a pleasure to visit, would not wish for my mother to be anywhere else. 100% happy.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am extremely pleased that my husband resides in the home. The staff are very welcoming, pleasant and caring.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the home. Have had since she has been at the home for 16 months. All care and management have been very good. Thank you.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother moved here when the home she was in could no longer give her the care she needed. Since being in Ty Enfys I can see that her dementia has actually improved and she seems more alert and engaged than before. She is always clean and in the lounge with other residents. The staff are all very caring and affectionate to the residents and speak to them with respect. Her room is always clean and tidy and you are made welcome whatever time you visit. Excellent care as far as I am concerned.

How likely would you be to recommend Ty Enfys? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent service from every member of staff, from the Manager to the domestic staff. I can't
praise them enough.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Many came from another care home. Ty Enfys are most supportive and caring. I would recommend them to anyone.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent home and very helpful staff, pleasant greetings every visit. Keep up the good work all.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience dates from 2011 when my late husband stayed in Ty Enfys, care was wonderful and I visited him daily at any time. The staff are superb and morale is high due to the constant praise and encouragement of the management. When my husband eventually died in 2013 his brother needed care and was in agreement to enter too. It is one reason that I became a volunteer, entering the programme of activities that are daily provided for residents. My own condition is to play songs that evoke memories of the past few decades. My brother in law has just died and I am indebted to the wonderful world of this home in treating and caring for elderly frail people.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always welcoming and friendly. I can call anytime. My mother is always dressed, clean and comfortable. Staff spend time talking to her and taking her into the garden, going for a sing song and other activities put on at the home. Staff contact me quickly when she is ill and call for the doctor if required. They feed her if necessary to encourage her to eat.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father was transferred to Ty Enfys as an emergency, he was in an extremely poor state of health. The care from the nursing staff, carers at Ty Enfys has been excellent in every respect. The staff are dedicated professionals who treat my father with dignity, which is how every elderly vulnerable person should be treated.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff at Ty Enfys are very friendly and helpful. Always on hand to help, nothing is ever a problem and take care of my nan very well.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visit our friend weekly and find all the staff helpful and friendly and reception is always welcoming when we arrive.

How likely would you be to recommend Ty Enfys? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff excelled beyond the call of duty. Exercising complete tenacity, resilience and being tireless and relentless in assisting my dear mother, in the course of her severe dementia.
They totally excelled themselves and delivered true help and assistance to my dear mother. Well done to everyone involved and concerned with my mother.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has complex medical needs and was in a care home that couldn't cope with him. He moved to Ty Enfys at the end of January (to their EMI nursing unit). He was very confused and angry with the move at first and was a challenge. However, within a week I saw a different man, happy, smiling, engaging in conversation ... back to my dad again! I can't thank the staff in Ty Enfys enough for their help, support, patience and care with my dad. They were wonderful and have turned him around completely.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The family have noticed a big improvement in Dad. He loves the food and is awake much more than previously. Staff always speak to us and make us feel welcome. We always feel free to ask about anything or we are told any matters of interest. The standards at Ty Enfys are very high and we are well satisfied.

How likely would you be to recommend Ty Enfys? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent facilities. Caring and compassionate staff. Exceeded expectations.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

So far it is an excellent place, my father has only just arrived and is finding it very good,

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are helpful and kind to myself and my mother, it is a very nice care home. I feel my mother is in very good hands and is well looked after.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Standard if facility and ambience excellent. Good, convenient location, staff are extremely friendly, approachable and professional. Some rooms could do with being a little larger, eg. bar, TV room and lounge, but this is only a minor criticism.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I think this care home is in good probability.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always welcoming and always happy and never sad. All the time they are laughing and singing, they never get stressed with a resident. I can sleep at night knowing that my grandad is safe, I like being able to eat with my grandad and you or anybody is never worried. The home is very clean and tidy, and always nice and loud. The people in the home are like part of the family and most of the residents are very nice.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been a resident at Ty Enfys for over a year now, initially in the car floor. And latterly in the nursing floor. The care and love shown to all residents by all the staff continually amazes me. Nothing is too much trouble and all their happiness is infectious and I admire their dedication and selflessness every time I visit. From reception to carers, caters, managers and others, too may to mention, the staff are a compliment of whom your organisation can be very proud of.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has settled in well and the environment is pleasant, clean and welcoming. A week or so after dad moved into Ty Enfys he had a period of ill health and we were very impressed with the attentive and caring approach of all the staff supporting him. We always feel welcome when we visit each day and dad seems to be very happy.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I cannot praise Ty Enfys enough. Everyone who works there are one big team/family. The care provided is the best you could ever wish for. I would say it is more like a 5* hotel. It is extremely hard for family members to face a loved one moving into a care home, however, Ty Enfys does not feel like or look like a care home. I spend a lot of my time visiting and have got to know all the residents very well, and also the staff. I think all care homes should follow Ty Enfys their approach to dementia is excellent. The food is also excellent my husband has never eaten so well, my 9 year old granddaughter often visits with me. She loves to eat with the residents and her granddad. Excellent place, Excellent staff, extremely well organised always clean and tidy and most of all, all staff are always smiling and happy. Thank you everyone at Ty Enfys.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been cared for in an exceptional way, he has been treated with dignity, good humour, encouragement and understanding. He suffered with the loss of my mother in May and his transition to the care home could not have been better. What is particularly pleasing is the teams effort displayed by all who work in the home. They refer to issues for advice when needed and I can be sure that they will all recap my thoughts across the team. The home is warm hearted, welcoming and provides outstanding all round care.

How likely would you be to recommend Ty Enfys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

November 2015

Care Activities Coordinator Finalist

Recipient: Ty Enfys

Date: Friday 27 Nov 2015

more details

Care Team of the Year Finalist

Recipient: Ty Enfys

Date: Friday 27 Nov 2015

more details

February 2015

Top 20 Recommended Care Homes Wales 2015

Recipient: Ty Enfys

Date: Sunday 01 Feb 2015

more details

Top 20 Recommended Care Homes Wales 2014

Recipient: Ty Enfys

Date: Saturday 01 Feb 2014

more details

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

December 2012

Care Cook of the Year

Recipient: Ty Enfys

Date: Monday 03 Dec 2012

more details

November 2012

Care Manager of the Year finalist

Recipient: Ty Enfys

Date: Friday 23 Nov 2012

more details

Job Vacancies

Staff Profiles

Sujjata

Sujjata Singh

Job Title: General Manager

Joined: 2011

Description:

I’m the General Manager at Ty Enfys and have enjoyed working here for five years. I completed my nursing degree in 1984 and then worked in the Middle East until 1999, gaining experience in nursing, psychiatric medicine and oncology. I am proud to be part of a passionate team that put the happiness of our residents at the heart of everything we do. We are delighted to have been recognised as one of the top 20 care homes in the whole of Wales.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ty Enfys