Parklands Care Centre

Newport Road, Bedwas, Caerphilly CF83 8AA

Parklands Care Centre, Caerphilly, Caerphilly
Parklands Care Centre, Caerphilly, Caerphilly
Parklands Care Centre, Caerphilly, Caerphilly

Parklands Care Home is situated in the town of Bedwas on the outskirts of Caerphilly, a purpose built 38 bedded facility offering Nursing, Residential and Respite care.

At Parklands Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Parklands pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Kevin Michael (Home Manager)

Local Authority / Social Services: Caerphilly County Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 38 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 38

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care & Social Services Inspectorate* Report on Parklands Care Centre: click here

* Care & Social Services Inspectorate Wales (CSSIW) is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2016

Please contact us for information regarding our bed availability

Current Reviews

9.5 Parklands Care Centre has a Review Score of 9.5 (9.522)

The Review Score of 9.5 (maximum of 10) for Parklands Care Centre is based on 29 Review/Recommendations in the last 2 years. This Review Score of 9.522 is made up of a Quality Score of 4.522 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.522 for Parklands Care Centre is based on 29 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.522 for Parklands Care Centre is calculated as follows: ( (201 Excellents x 5) + (117 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 341 Ratings = 4.522

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Parklands Care Centre is calculated as follows:

      1. 29 Positive Reviews = 3

      2. 0.1 x 29 Positive Reviews = 2.900 (maximum score = 1)

      3. (29 Positive Reviews ÷ 38 Registered Beds) x 2 = 1.526 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Parklands Care Centre?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parklands Care Centre

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    6
  • Son of Resident/Service User
    5
  • Relative of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

10 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 10 reviews. Ratings from the 19 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Having moved our mother from an excellent residential home, I don't think a nursing home would ever match up to the kindness, quality and care which we have now found here at Parklands Care Centre. The food is excellent, the whole establishment is clean without feeling sterile- a real home feeling. Nothing is a problem for any of the friendly, professional staff looking after the residents. I can go home with the knowledge my mother is in a safe and comfortable environment.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband initially stayed at Parklands Care Centre for occasional weeks while I had some respite and was so pleased with the care he received that when the time came for him to be cared for permanently in a care home, there were no other care homes that I would have wanted him to go to. Because I visit practically every day I can see how very caring and kind all the staff are. I am very pleased that every weekday afternoon there are activities in which the residents that are able can participate in order to keep them motivated. It's a joy to see the smiles on their faces when they join in the keep fit, quizzes, concerts and bingo etc and I am made welcome and able to join in as well. The home and the rooms are always clean and tidy. The food is absolutely fabulous even though my husband is on pureed food. It's always very tasty I can go home and have peace of mind that he is being looked after so well.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Parklands Care Centre is very homely, staff are amazing, so is management. Food is very good. Decor is really upmarket, I would highly recommend Parklands Care Centre as my dad staying is at Parklands and it ticks all the boxes for us as a family. Nothing is too much trouble for the staff. Very happy with Parklands Care Centre.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A different system should be put in place to prevent items of clothing going missing even though they are properly labelled, individual bags should be issued. The cleaning of individuals wheelchairs should be prioritised as the presence of old food etc could become a health and safety issue. Similarly, lounge chairs should be regularly cleaned. Bathing and showering are not taking place on a regular basis and the excuse always seems to be that the carers are always too busy. This is not acceptable.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Parklands Care Centre responded to this review on 24 Oct 2016:

Thank you for taking the time to give us your valuable feedback. We are pleased that you would recommend the home to others and have given us positive feedback overall. In relation to the areas that are not working so well I’m pleased that we have already had the opportunity to meet to discuss these in detail and have agreed the improvements needed.

My father in law was a resident a few years ago and now it's my mother in law. The home has improved its standards even though it was good when my father in law was here. The staff are brilliant and the home is great.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very good care home, in my opinion, you would not get better anywhere I am very happy here.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although my father has only been here for a month the staff have been very good at making him feel comfortable and at ease. The standard of care is excellent and it is a comfort to know that he is being well cared for and well fed. As my father is blind he cannot participate in the activities on offer but I have noticed other residents really get involved.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My ex-father in law has been at 'Parklands Care Centre' for almost 6 years. My ex-wife and I have never had any problems the way he has been looked after and never any problems with carers. His room is always clean and tidy.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and management always polite and helpful.

How likely would you be to recommend Parklands Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are caring and compassionate, nothing is too much trouble. They spend time talking to the residents making sure all their needs are met even when they are short staffed. They arrange a good variety of activities and days out to make their days more interesting.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care my wife's step mum has received at Parklands has been exemplary. We cannot speak highly enough of the staffs efforts to care for and integrate her into her new surroundings.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was a resident at Parklands for 4 years and 3 months. They made a very difficult situation tolerable. Throughout her stay she was kept as comfortable as possible. Despite having no physical ability she maintained capacity until close to the end and always appreciated the care and compassion provided by all the staff. They became family friends in the days leading up too and after mum's death, staff were so kind to us all and we will never forget their kindness.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Having looked after "Betty" for 5 years with her declining Alzheimer's she was subjected to major surgery for bowel tumor. The hospital management and social services then recommended she be placed in a nursing home for 24 hour care. The care she has received is since only 7th May has been exemplary and I cannot praise highly enough of the staffs efforts to care for and integrate her into new surroundings. My wife and I cannot be happier than where she is.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been extremely pleased with the care that my mother Marjorie Shillom has been receiving.
The staff members show a great of caring and compassion.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

This home has a warm atmosphere most of the staff a brilliant very caring and supportive. They are striving to do their best (ie. management & staff)
They care how the residents are treated and provide fun activities for them. I am glad my mum is somewhere I know she is happy and she feels valued.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Really nice place to stay. All the staff are helpful and friendly especially the nurse Jan who can't do enough to help and is always very pleasant.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

carers doing a very good job. The residents are well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is really excellent and has my full support. The management are to be recommended for the work they do. The staff are qualified and very efficient and caring.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are warm and friendly. There is a good atmosphere in the home and the residents are well cared for.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our family selected Parklands for my mother as it had the most welcoming staff and was very clean and organised compared to other care homes we looked at. The staff are always welcoming and the quality and choice of food is always of high standard.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband entered Parklands in June 2013 and was recovering from a broken hip. He also had dementia following major epilepsy seizures. He died in December 2014 and I received every help and consideration from the staff.

How likely would you be to recommend Parklands Care Centre? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Recommendation - good nursing home - dedicated staff - first class.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

All the staff are excellent with all the residents.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think Parklands is the best care home I know of. I have been here for 6 years, 3 years with Mrs Clark and 3 years as a volunteer.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

I would recommend Parklands to my friends and family. I am very happy here.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I would recommend Parklands with confidence.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I would recommend Parklands to my friends and family we have just had a lovely Christmas and it's a lovely home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would recommend Parklands, I have already told visitors and friends how nice it is here.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent. All Parklands staff (management, admin, carers) have been unfailingly helpful, supportive, caring and skilled.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Parklands Care Centre