Thorntree Mews, Falkirk, Falkirk
Thorntree Mews, Falkirk, Falkirk
Thorntree Mews, Falkirk, Falkirk

Situated in the centre of the historic town of Falkirk, Thorntree Mews is a 40 bedded care home which offers specialist nursing, residential and dementia care. The home can also provide long and short term respite stays as and when availability allows.

Care Manager Merissa Meason has over 25 years of experience in the healthcare profession and has been manager at Thorntree Mews for 10 years. The experienced care team at take care of the varied healthcare needs of residents, from specialist support to general assistance with everyday living, while respecting their need for an independent and dignified lifestyle.

The home has retained some of the building’s original features including stained glass windows, high ceilings and grand fire places which adds to the impressive feel of the home. Owners Countrywide Care Homes have recently invested in updating and refurbishing the home’s facilities and modernising décor throughout. Facilities include spacious lounges and quiet rooms on each floor, an on-site hair salon and a conservatory overlooking the outdoor patio area.

All areas are wheelchair accessible and en-suite bedrooms are available, along with a choice of bathroom and shower room facilities.

The Activities Coordinators at the home provide a full programme of activities, entertainment and events for residents to choose from. The home also benefits from strong links to the local community and from having access to a mini bus for day trips out.

Group: Countrywide Care Homes Ltd

Person in charge: Merissa Meason (Home Manager)

Local Authority / Social Services: Falkirk Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 40 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 40

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.776)

The user Review Score of 9.8 for Thorntree Mews is based on 20 Review/Recommendations. This Review Score of 9.776 is made up of 4.776 Points relating to the ratings and 5 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Thorntree Mews is in my experience with my mother-in-law an excellent home. She's very content and happy here. The staff are excellent and the food and snacks are excellent. I would recommend to anybody.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home could not be better ran, all the staff are excellent. I feel very safe within the home, all the staff take great care of me. I visit my wife daily and if the weather is bad the staff take me to visit her in their mini bus. There is always a lot of activities going on which in join in with. We have lots of outings to different places. I like the cinema and a meal out. All the staff are very kind and caring, I could not wish for a better place except home, its first class.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Management team are excellent as are most of care staff. The cleanliness and condition of the home is fantastic. The only improvement that could be made is in the quality of food. The food is very low quality and not at all appetising, so much so I have to provide a supply of frozen foods each month so that my mother has extra choices.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Very Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Both my family and I are extremely happy with all aspect of care and attention offered by Thorntree Mews, which we all are very grateful for. It is very comforting for us to know that he is happy and contented here. During the last three years, all the family, and my husband himself, have had peace and comfort knowing he is happy where he is.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident since April this year and has settled in very well. All the staff have been extremely kind and made a great effort to get to know mum and what makes her happy and content. Staff are always on hand to offer support and advice and all the family feel more at ease knowing mum is receiving the best care possible. The entire facility is always spotlessly clean and smells fresh, as does my mums bedroom. The menu is varied and although mum has many challenges, staff have always managed to keep her diet varied and nutritious. The residents lounge is always very welcoming, however during this festive period the "Christmassy" feel has been exceptional. I would have no hesitation in recommending this care home and staff.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mum has been a resident now for approximately 11 months. During this time I have not seen my Mum looking uncared for. No matter what time we visit she is always spotless and well groomed. A look in the Residents' Lounge also confirms that every resident is cared for to a very high standard. Residents are treated as individuals and with respect and dignity. It is very obvious that all the staff have gone out of their way to find the residents likes and dislikes and are also interested in the welfare of the residents' family. Any queries or suggestions I have had regarding my Mum have been answered or acted on promptly and in a very professional manner. My Mum is receiving excellent nursing care that I couldn't give her and I would have no hesitation in recommending Thorntree Mews Care Home. They are a great team.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is well looked after and has fitted in very well. Enjoys the food and has actually gained weight since coming in here. Also his mobility has improved considerably. Very friendly home and staff - residents are very nice. Have nothing negative to say - made the right choice for my dad.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father has been in this home since January 2015. During this time he has been treated with care, dignity and compassion. His eyesight is very poor so suffers from hallucination (Charles Bonnet Syndrome). This has challenged the carers and management but they have coped with it well. They keep us informed of any changes, falls etc. so communication with us is excellent.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff; Friendly, helpful, caring and responsive.
Food; Two choices, mum enjoying meals, putting on pounds around tummy. Lovely tea/snacks.
Drink; Juice and water readily available, mum needs prompting to drink.
Building and Fabric; spacious, clean, beautifully maintained.
Cleaning; Very clean, no care home odours in main building and own room, regular fresh flowers.
Care plan; Extremely comprehensive.
Entertainment; Limited to tv on all day, occasional sing songs and outings, Monday club, hairdressing weekly.

How likely would you be to recommend Thorntree Mews? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Thorntree for just over 6 weeks and I have found the standards of care, support, food and cleanliness to be excellent. The staff have been very patient and have made a real effort to get to know my mother and to look after all her needs and requirements. They are unfailingly good humoured, while at the same time being very professional in their approach. They are very welcoming to relatives and friends who come to visit, which makes the experience much easier for us. I would not hesitate to recommend this care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for only two months and so the ratings below are therefore based on this short period.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Thorntree Mews is a beautifully presented care home. It provides my mum with a very comfortable, warm and friendly environment. Staff are very helpful and friendly plus willing to help if necessary should I require it. I now know my mum is safe 24/7 which has now eased my stress considerably, in the knowledge that she is unable to wander the streets any time of day or night.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has recently moved to Thorntree Mews and is very content. Her health has improved and she is gaining weight after a lengthy illness. In my opinion the care given by the staff has played a major part in her recovery. I would highly recommend Thorntree Mews care home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandma is in Thorntree Mews and although I don't visit much I really do enjoy the experience at the time of my visit. The staff are very nice and always very helpful and make me feel welcome. My grandma has nothing but praise for the home and calls then all 'Angels'. The home is very clean. I would recommend this home to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My knowledge of residential care homes is limited to the above facility but I have nothing but the highest praise for the staff, the comfort, the cleanliness, hygiene and quite simply the care! From our first drop in visit to this date we have never been less than impressed with all aspects of the care provided. An outstanding environment in which to live and thrive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are excellent never had or witnessed any faults by any member of staff or otherwise. Quality and care of home is excellent.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like the staff they are lovely and caring and very good at their job especially the manager. I love the food they make lovely salads you will not get a better salad. I have some very nice friends especially Lily. I love doing the garden with my son when he visits in the evening.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home. Very pleased with services offered. All staff are lovely and have helped my gran to settled in. Whilst I would love for my gran to be able to live at home in her own house this is just not possible as my gran is not as sprightly as she once was, nonetheless, Thorntree Mews is definitely the next best thing and I know that my gran is thrilled to be there!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Eva thinks where she stays now is a good place to live, the food is great and the staff look after all her needs and she likes her room.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I think the overall standard is excellent, I would recommend it to anyone, I like my room and enjoy the food and drink. Helen feels safe within the home and enjoys the facilities.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Thorntree Mews

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

February 2015

Job Vacancies

There are no jobs posted yet for Thorntree Mews

Staff Profiles

Merissa

Merissa Meason

Job Title: Care Manager

Description:

Hello my name is Merissa Meason and I am the Registered Care Manager of Thorntree Mews which is situated in the centre of Falkirk.

I have been the Care Manger of Thorntree Mews for 8 years and I have worked in the healthcare profession for 15 years, where I completed my NVQ Levels 2, 3 and 4. I also gained my Registered Manager’s Award in 2004.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Thorntree Mews