Chapel Level Care Home, Kirkcaldy, Fife
Chapel Level Care Home, Kirkcaldy, Fife
Chapel Level Care Home, Kirkcaldy, Fife

Located on the outskirts of Kirkcaldy, Fife, Chapel Level Care Home is a purpose built 60 bedded property offering Dementia, Nursing and Residential care.

At Chapel Level Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chapel Level chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sarah Fowler (Manager)

Local Authority / Social Services: Fife Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Arabic, Malay, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.7 (9.739)

The Review Score of 9.7 (maximum of 10) for Chapel Level Care Home is based on 33 Review/Recommendations in the last 2 years. This Review Score of 9.739 is made up of a Quality Score of 4.739 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.739 for Chapel Level Care Home is based on 33 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.739 for Chapel Level Care Home is calculated as follows: ( (296 Excellents x 5) + (81 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 387 Ratings = 4.739

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Chapel Level Care Home is calculated as follows:

      1. 33 Positive Reviews = 3

      2. 0.1 x 33 Positive Reviews = 3.300 (maximum score = 1)

      3. (33 Positive Reviews ÷ 60 Registered Beds) x 2 = 1.100 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Staff are very friendly and supportive. Made to feel very welcome. Care excellent. Was respite care, my family member was in for, she is now moving into a HC One home permanently.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My uncle was with you for 6 weeks and in that time he was cared for appropriately.

How likely would you be to recommend Chapel Level Care Home? Likely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Bad news travels quickly and widely and the care home sector is often newsworthy for the wrong reasons. However the care, nursing, attention and respect my father received was second to none. From care assistants to staff nurses, care was always evident and care and attention also spread to the family during any visits. Even as dads dementia accelerated and his physical health declined staff were always caring and concerned. At the end both father and family were given first class service, significantly easing dads passing away, never an easy time but all the staff were professional and caring throughout.

How likely would you be to recommend Chapel Level Care Home? Likely

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I'm happy with the care provided, I really enjoy the food and the entertainment. I enjoy playing dominoes with the carers, I also enjoy watching an afternoon movie.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I've enjoyed staying at Chapel. I get looked after well and I enjoy the food and company.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Been in for a period of respite all the staff are very nice and understanding. I have enjoyed my stay.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Been lovely, excellent service, staff are helpful and friendly and work really hard.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were excellent while my mum was ill, changing her as required and popping into her room to ensure she was ok and did not require anything. Calling out the Doctor if they felt it was required, and as mum required more care as she moved towards death. The staff could not be faulted being there for mum and for us. After he death the staff treated mum with dignity and supported me with no rush to do things or leave. I can't thank them enough.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Here for a short period of respite. I liked my room and staff were helpful and friendly. I enjoyed my stay and made some new friends. I would recommend Chapel Level.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have Huntington's and have lived here for a lot of years. My friends and family visit me often. I have my own stuff in my room and staff keep it tidy for me. I like staying here.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quality of care and attentiveness.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father in law is really comfortable in the home, enjoys the food, is warm and is happy with the care, as am I.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been a resident for 16 months now and I can relax knowing that she is in good hands. The staff are friendly and approachable and the home is safe and secure. If we have any questions we know that we can rely on the staff caring for my mother and management for a quick response.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live at Chapel now and have done for some time. I like my room and all the staff are very nice and chatty and like to have a laugh with me. The food is good and I get my hair done by the hairdresser when I need it done. My family come to visit when they can - I like staying here.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother was sent here for respite. While here my mother was well looked after by nice staff, my mother said she liked it here. I would recommend this care home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come to Chapel Level a few times a year for a holiday. I like staying here. I get a lot of attention from the carers and I like the food. I like to spent a lot of time in my room but sometime I like to go to the lounge to do activities. I enjoy my holidays.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is getting a very good level of care in this home. All the staff are very friendly and helpful to the residents and visitors alike. I would recommend this home to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like staying here and my husband manages to visit me every day as he lives close by which is useful. I like my room, I have a lot of family pictures there and I can look out into the garden and see all the birds which visit. Staff are very kind to me and my family.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend on a weekly basis to have a coffee and a catch up. She seems to be very settled and happy at Chapel Level as there is always something happening. She has a lovely view from her bedroom which is very nice. The staff are very friendly when I visit which makes me feel I can visit at any time. I would be happy staying here if I had to choose a care home.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care provided has been excellent, all of the staff have been very kind to my wife and to the rest of our family.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was impressed by the care my mother received. The staff showed compassion, caring and patience, although her behaviour at times left a lot to be desired. She behaved appallingly towards the end and made so many demands which they dealt with professionally and allowed her dignity to remain in tact.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been here for a long time now and like it. I enjoy the entertainment that happens here, we had a singer in yesterday and I was up dancing. I still managed to get out with family and friends for lunch and I also go out on the bus for trips to different places. The food is good and I like the puddings. My room is nice and bright and the staff keep it clean and tidy for me.

How likely would you be to recommend Chapel Level Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home gives excellent care to my grandmother. She is treated with dignity and respect. All the staff are friendly, respectful and discreet when necessary. I would be very happy to recommend Chapel Level Care Home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have stayed here at Chapel Level for some time now and I enjoy the company. I am well looked after and enjoy going out on trips in the bus - we have been out for lunch and visited museums - it's good to get out and about. Staff are really helpful and friendly and always about to help me when needed.

How likely would you be to recommend Chapel Level Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Well run care home but the garden is badly needing attention and the large plants taken away from bedroom windows.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Chapel Level Care Home responded to this review on 04 Nov 2015:

HC-One takes on board all comments about our care services. It is very pleasing to hear that the home is regarded as being well managed. The majority of the overgrown shrubs have now been removed and garden contractors have been instructed to remove those still remaining.

My wife is very well looked after at Chapel Level Care Home. It gives me peace of mind that she is safe when I go home. The staff are all excellent and can't do enough for me and my wife.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good care, excellent I feel. Very good hygiene, varied programme of entertainment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Enjoying my stay in the Star Unit.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend my family to Chapel Level because the food is good and the staff make me feel welcome. Everyone is nice to me.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Staying for a period of respite - staff are happy and cheerful - room is warm and bright and well furnished, enjoying my stay.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Stayed at Chapel for a period of respite before moving into sheltered housing. Staff very warm and friendly - really enjoyed my stay.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay very much and all the staff are really good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy with the care my father received along with kindness.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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