Grandholm Care Home

Grandholm Drive, Bridge of Don, Aberdeen AB22 8BE

Grandholm Care Home, Aberdeen, Aberdeenshire
Grandholm Care Home, Aberdeen, Aberdeenshire
Grandholm Care Home, Aberdeen, Aberdeenshire

Grandholm Care Home provides general nursing care for the people aged over 65 and those living with different types of dementia, including Alzheimer's. This purpose built home is located just a few miles from Aberdeen city centre and the seaside.

Residents enjoy bright and spacious single bed accommodation with their own en-suite and shower room. Meals, which are all home cooked, can be taken in the pleasant dining area and all dietary needs are catered for. Grandholm also offers residents a varied activities programme.

Group: The Holmes Care (Group) Ltd

Person in charge: Karen Paul (Service Manager)

Local Authority / Social Services: Aberdeen City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 79 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 79

Rooms with ensuite WC: 79

Weekly Charges Guide: Personal Care Single from £624

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

At any time

Parking:

Free on site parking

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 7.8 (7.798)

The Review Score of 7.8 (maximum of 10) for Grandholm Care Home is based on 6 Review/Recommendations in the last 2 years. This Review Score of 7.798 is made up of a Quality Score of 4.171 Points (maximum of 5) relating to the rating and a Quantity Score of 3.627 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.798 for Grandholm Care Home is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.171 for Grandholm Care Home is calculated as follows: ( (35 Excellents x 5) + (18 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 70 Ratings = 4.171

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.627 for Grandholm Care Home is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 79 Registered Beds) x 2 = 0.127

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mum entered Grandholm in February. When we went to view the home we were impressed that the staff knew everyone by name. The size of the rooms are excellent and Grandholm is spotlessly clean. Since moving in, my mum has made friends, has gained weight and is happy and content. She loves all the nurses and carers calling them darling or sweetheart, which if she didn't like them she wouldn't be nice to them all. I would have no qualms about recommending Grandholm as a care home to anyone looking to place a family member.

How likely would you be to recommend Grandholm Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Paul, Service Manager at Grandholm Care Home responded to this review on 29 Jul 2016:

Thank you Vicki for your kind words. We are so pleased that your mum is happy at Grandholm.

I would only suggest this home for respite or short term in an emergency. I feel the staff are generally very good however I am not impressed with management as there seems very little management and communication within the care home. And after a complaint this year management have at no time ask me if I am satisfied with the changes that have been made.

How likely would you be to recommend Grandholm Care Home? Neither Unlikely or Likely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Karen Paul, Service Manager at Grandholm Care Home responded to this review on 12 Jul 2016:

I am sorry to hear Diane, that you did not feel that I responded well to your request regarding your Father's bedding. A letter was sent to you and my staff have also spoken with you. I did suggest in the letter that if you wished to discuss things further then I would be happy to meet with you. Please feel free to come and speak to me at any time when you are next visiting to voice any concerns that you may have.

My mum has recently moved into Grandholm and has settled in well. The care and kindness my mum has received is more than I could have wished for. The staff always have a smile and nothing seems to be too much trouble for them, very caring and thoughtful staff who have a very demanding job at times.

How likely would you be to recommend Grandholm Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Karen Paul, Manager at Grandholm Care Home responded to this review on 04 Jul 2016:

Thank you for taking the time to leave a review. We are so glad that your Mum is settling in well.

My mum has been a resident of Grandholm Care Home for nearly eight years and I am completely satisfied with the care that she has received. I am kept completely informed as to her condition, even when it is minimal.

How likely would you be to recommend Grandholm Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Karen Paul, Manager at Grandholm Care Home responded to this review on 01 Jul 2016:

Thank you so much for your comments. They are much appreciated by all the staff.

My husband has been very happy and settled down well at Grandholm, suffering from Alzheimer's and Dementia it is all I can wish for. The staff are caring and friendly although often seem overstressed with a lot to cope with on occasion. Overall there is a happy atmosphere there.

How likely would you be to recommend Grandholm Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Karen Paul, Manager at Grandholm Care Home responded to this review on 01 Jul 2016:

Thank you for your kind words and for taking the time to leave a review.

Excellent staff on care duties but have doubts about the domestic and housekeeping abilities as well as laundry service that is continually breaking down which results on clothes disappearing!! Why do they not have resources and working equipment, rather pay more than get this level of service.

How likely would you be to recommend Grandholm Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Very Poor

Rooms: Excellent

Value for Money: Poor

Karen Paul, Manager at Grandholm Care Home responded to this review on 04 Jul 2016:

Thank you for your valued comments. We are aware of the difficulties with our laundry service and are taking steps to address this at present and apologise for the inconvenience you may be experiencing

Submit a Review for Grandholm Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Karen Paul

Job Title: Service Manager

Description:

Karen is a Registered General Nurse. She has many years experience, working in the independent care home sector with both the elderly and people with dementia.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grandholm Care Home