Pitcairn Lodge, Westhill, Aberdeenshire
Pitcairn Lodge, Westhill, Aberdeenshire
Pitcairn Lodge, Westhill, Aberdeenshire

Pitcairn Lodge specialises in a number of specific personal care needs, including personalised residential and nursing, as well as skilled dementia care provision.

The home works closely with the surrounding community and other healthcare services, trains its staff in modern and traditional care techniques and supports an extensive choice of diet and lifestyle within its services.

There are two lounge areas for residents to choose from, a varied activities programme and a wide range of additional services and therapies.

Group: Embrace

Person in charge: Moira Taylor (Service Manager)

Local Authority / Social Services: Aberdeenshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 55 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 51

Weekly Charges Guide: Nursing Care Single £625 – £1204

Facilities & Services: Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.3 Pitcairn Lodge has a Review Score of 8.3 (8.322)

The Review Score of 8.3 (maximum of 10) for Pitcairn Lodge is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.322 is made up of a Quality Score of 4.231 Points (maximum of 5) relating to the rating and a Quantity Score of 4.091 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.322 for Pitcairn Lodge is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.231 for Pitcairn Lodge is calculated as follows: ( (54 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 108 Ratings = 4.231

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.091 for Pitcairn Lodge is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 55 Registered Beds) x 2 = 0.291

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Pitcairn Lodge?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Pitcairn Lodge

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

7 Reviews* is 4 out of 5

*The Average Rating only uses ratings from the 7 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My aunt is very happy in the care home. She has a lovely room and is well cared for. She enjoys the food and there is lots of entertainment. The staff are very good at keeping us up to date with my aunt's medical issues.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident of Pitcairn for almost three years and was very happy and content living there. She thoroughly enjoyed the entertainment especially if it was musical. The recent addition of the dementia garden and the sensory room is a tribute to the management and staff for always thinking of ways to improve the home for the benefit of the residents. During mum's final weeks at the home, I can honestly say that the care and attention she received was excellent and was more personal and caring than she would have received if she had stayed in hospital. The management and staff were very professional and caring and not only looked after mum but also took the time to support me through a very difficult time. No one wants their loved one to live in a care home but when the time comes that this is the only option then I would have no hesitation in recommending Pitcairn.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Didn't find the staff very friendly whenever I visited my grandma. Home is very dated, seemed to be a lack of staff to care for the residents, numerous items of clothing went missing. Room always looked like hadn't been cleaned nor floor hoovered. Definitely, wouldn't recommend.

How likely would you be to recommend Pitcairn Lodge? Extremely Unlikely

Average Rating: 

 1.6 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Very Poor

Value for Money: Very Poor

Moira Taylor, Service Manager at Pitcairn Lodge responded to this review on 07 Sep 2016:

The management openly welcomes concerns, complaints and compliments, if these are brought to the attention of the management these would be dealt with promptly and appropriately, to ensure the quality of our service.

Pitcairn Lodge is an extremely nice, and very well run nursing home, where all the staff are very pleasant and attentive.
We are very happy with the care my brother receives which in turn makes it easier for us knowing he is relaxed and content and happy in his surroundings and tends to recognise the staff.
Recently they completed a dementia garden which I'm sure some of the residents like to wander about in and enjoy the tranquillity and peace.
They also have musical afternoons which I know they thoroughly enjoy as I hear them singing along to the songs.
The food is also very good and the rooms are a good size and well furnished.
We have seen an improvement since the new management team took over which can only be for the good, so well done all.

How likely would you be to recommend Pitcairn Lodge? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

As a church visitor, I have always found a very warm welcome at Pitcairn from all the staff members. As a daughter-in-law of a former resident: from the first meeting with the manager and secretary, we were made so welcome. My mother in law was very well cared for in all respects, it was just a pity she didn't have more time there. All the staff that we met could not be nicer.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It's very good. If I need anything the manager and staff are very approachable.

How likely would you be to recommend Pitcairn Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Recently my mother had a heart attack. A member of staff went in the ambulance with her to hospital and stayed all night with her. She came back to the home three days later and the staff have been fantastic and very attentive in looking after her. they have kept me updated with changes that occur and make sure that she is very comfortable. It is a comfort to relatives when they know their loved one is being looked after well.

How likely would you be to recommend Pitcairn Lodge? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My dad was in Pitcairn for a year and a half during this time I saw a huge improvement in the home. New management have involved residents and relatives in improvements. The members of staff remained constantly caring and compassionate to those in their care. They spent time getting to know the "individual" and treated everyone in a considerate manner. I am very grateful to all members of staff as they made dad comfortable and considered all his needs while he was dying. The also treated relatives with thought.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 101 year old Dad says he is well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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