Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN

Redmill Care Home, Bathgate, West Lothian
Redmill Care Home, Bathgate, West Lothian
Redmill Care Home, Bathgate, West Lothian

Situated in the beautiful East Whitburn countryside, Redmill Care Home is a popular 68 bedded property offering Dementia, Nursing and Residential care.

At Redmill Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Redmill pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sharon Maxwell (Home Manager)

Local Authority / Social Services: West Lothian Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 68 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 68

Rooms with ensuite WC: 68

Facilities & Services: Separate EMI Unit • Own GP if required • Own Furniture if required • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 17 Nov 2016

Please contact us for information regarding our bed availability

Current Reviews

8.8 Redmill Care Home has a Review Score of 8.8 (8.750)

The Review Score of 8.8 (maximum of 10) for Redmill Care Home is based on 18 Review/Recommendations in the last 2 years. This Review Score of 8.750 is made up of a Quality Score of 4.25 Points (maximum of 5) relating to the rating and a Quantity Score of 4.5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.750 for Redmill Care Home is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.25 for Redmill Care Home is calculated as follows: ( (77 Excellents x 5) + (114 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 212 Ratings = 4.25

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.5 for Redmill Care Home is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 68 Registered Beds) x 2 = 0.500

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Redmill Care Home?

  • Extremely LIKELY
    7
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Redmill Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

10 Reviews* is 4.1 out of 5

*The Average Rating only uses ratings from the 10 reviews. Ratings from the 8 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

During my visits to Redmill Home, I was deeply impressed with the level of care shown by all members of staff. Clearly, beyond the requirements of paid work, my mum is in good hands and on behalf of everyone who has a family member with you, please convey my heartfelt gratitude to all the staff, every last one of them.

How likely would you be to recommend Redmill Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very friendly and approachable and the staff are genuinely caring about the residents. My mother has settled in very well and is happy with the accommodation and the food. At present some areas are not pleasing on the eye however, the home is being refurbished at present.

How likely would you be to recommend Redmill Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff seem caring and involved. There are many varied outings available covering many interests. Also available is in house entertainment. Decor and condition of rooms leaves a lot to be desired.

How likely would you be to recommend Redmill Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Poor

HC-One, Careline Team at Redmill Care Home responded to this review on 08 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Redmill Care Home is undergoing a major refurbishment to enhance the quality of the environment and to improve the comfort of our Residents, visitors and staff. We would encourage everyone to come to an open day that will be planned at the end of the Refurbishment to come and experience our enhanced environment.

Food is poor, car park dirty. Bushes around the perimeter need to be cut back. Decor not very nice.

How likely would you be to recommend Redmill Care Home? Likely

Average Rating: 

 3.6 out of 5

Facilities: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Redmill Care Home responded to this review on 26 Jul 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are very pleased to confirm that the home is about to undergo a major refurbishment programme, Residents, staff and relatives will be continue to be included in the process, with their views being taken into consideration when choosing furnishing, fabrics and furniture. The gardens are part of a maintenance contract and have recently had shrubs cut back over the past week, prior to receiving this concern.
We always value the feedback from Residents and relatives with regard to the menu choices and we would encourage anyone to speak with the manager when they feel that the food provided is not to their liking, as there is always more than one choice at mealtimes.
The Home Manager operates an open door policy, please feel free to call in and
discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Although my mother has only been in the care home a few weeks she seems to be settling in Redmill Care Home well and I think this is due to the friendliness and care of the staff both to my mother and to members of the family. Hopefully this will continue and Mum will have a pleasant and caring stay in Redmill.

How likely would you be to recommend Redmill Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff which I have come to know over the years are very nice and answer any queries I have. They also phone and tell me when things have gone wrong. I believe there is a new manager at Redmill NH, but I have never met him or her.

How likely would you be to recommend Redmill Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Happy with the care here. Carers are great - very attentive and helpful.

How likely would you be to recommend Redmill Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Today was an open day afternoon Tea and cakes were served, all appreciated by residents and visitors.

How likely would you be to recommend Redmill Care Home? Don't know

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

From the initial look around facility management put our minds at rest that Redmill was the right place. Plenty of lounges and quiet rooms, lots of entertainment and occasional trips. Open days always well attended. We can come and go whenever we want observing meal times. We can take dad out whenever we want. Staff keep us fully informed with any change in health. Washing done and returned same day amazing. they got to know dad so well so quickly and know all his tricks.

How likely would you be to recommend Redmill Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother moved to Redmill Nursing Home, West Lothian from Dundee Tayside region, she is frail elderly with medium progressive dementia. The management and care/nursing staff were very supportive of her while she was coming to terms with no longer living in Dundee where she was born and brought up. They encouraged her to talk about her home town and were positive about the move as she was now closer to myself and her grand children and great grand children and thus visit more regularly. They have been extremely kind and fun with mum which she loves. The care she has had for all aspects of her health have been excellent. Management plus office staff have always an open door policy which has been very supportive to myself. I have felt happy - more than happy that she is in kind and safe hands. The food and hospitality has also been of a very high standard. There are also plenty of activities surrounding her and she is settled and happy there.

How likely would you be to recommend Redmill Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my wife arrived at Redmill Care Home, she has been looked after by all the staff with great empathy and understanding.

How likely would you be to recommend Redmill Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father, who has vascular dementia, heart failure, low blood pressure, cellulitis and mobility problems, has been a resident here since April 2015. My sister, my mother and myself were reluctant to pass my father into a nursing home, but the excellent care he has received and the excellent communication between the nursing staff and ourselves means we can relax knowing he has 24hr supervision. Each and every member of staff, including the manager greet us on passing and each time a doctor or podiatrist attends to my father, I am informed immediately. dad loves the food options and the organised trips and entertainment.

How likely would you be to recommend Redmill Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mum became a resident in August 2012 she was very ill and we didn't expect her to be with us till xmas. Here we are 3 years later she is still with us and being very well looked after. She is always clean and well fed. They have numerous days out which she looks forward to and in house entertainment is always enjoyed. The staff work hard at raising funds all year to provide these services free of charge to the residents so no one is left out. Knowing my mum is safe means I don't need to worry about her.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Initially there were teething problems but I suppose you get that in any care home, but overall as my uncle has settled and I am happy. Staff are very nice, some are more thorough than others but still nice, the manager and admin staff are also very nice and welcoming. The activity co-ordinator is also very nice and responds to emails in good time, she makes sure a lot is always going on.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Recommended to friend whose mother is now a resident!

How likely would you be to recommend Redmill Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mum has resided at the home for 12 months now. The staff at the home are really good and have helped her settle in. The staff are very caring and patient with the residents, and put a lot of effort into making them feel at home. The activities organisers put a lot of effort into thinking up different things and organising the trips.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I like living in Redmill. I am well looked after. The activities are quite good. I enjoy going on outings. The staff are friendly and help me when required. My room is cleaned daily and I have been able to personalise it with items from home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My sister is well looked after. Food is good and all seem to be kept clean. Very good entertainment is provided. Rooms are good. Good medical treatment is given. Overall a very good place for people to go.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Redmill Care Home