Cluny Lodge

10-16 Cluny Drive, Morningside, Edinburgh EH10 6DP

Cluny Lodge, Edinburgh, City of Edinburgh
Cluny Lodge, Edinburgh, City of Edinburgh
Cluny Lodge, Edinburgh, City of Edinburgh

Cluny Lodge employs an experienced team of nurses and carers, who are able to fulfil their professional potential within a homely environment, at the same time as supporting a positive daily lifestyle.

The focus is on enabling all clients to enjoy this phase of their life, with a respectful approach towards their personal choice and visiting loved ones.

All carers are handpicked for their empathy, with each residents having their own key worker who makes sure the service remains appropriate and effective over the long-term.

Group: Elder Homes Ltd

Person in charge: Anne Rees (Facility Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 67 residents

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Italian, Polish

Single Rooms: 65

Shared Rooms: 1

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Cluny Lodge has a Review Score of 8.6 (8.582)

The Review Score of 8.6 (maximum of 10) for Cluny Lodge is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.582 is made up of a Quality Score of 4.933 Points (maximum of 5) relating to the rating and a Quantity Score of 3.649 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.582 for Cluny Lodge is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.933 for Cluny Lodge is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.649 for Cluny Lodge is calculated as follows:

      1. 5 Positive Reviews = 3

      2. 0.1 x 5 Positive Reviews = 0.500

      3. (5 Positive Reviews ÷ 67 Registered Beds) x 2 = 0.149

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Cluny Lodge?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cluny Lodge

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Since arriving my mother has been so well cared for by all the staff. They work well together as a team and the family's concerns and needs are well listened and reacted to.
We find the home to be very well set up and clearly a lot of thought has been given to the layout and operation. Thank you.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum was a resident in Cluny Lodge Nursing Home for 3 years and 4 months. From the outset the staff and management could not have done more to enable Mum to settle and ultimately have an improved quality of life whilst living there. Mum although very reluctant in the beginning to stay at Cluny as she wanted to go home, soon began to feel safe and enjoy the company of other residents and staff. Cluny offered us as a family extra years of quality fun times with Mum which would not have been possible for her at home. Mum's health fluctuated a lot over this period and staff took great care to ensure she was consulted by her GP and other services as required.She enjoyed the food, outings and day activities on offer and the general buzz of activity within the home. Staff genuinely seemed not only to care for but also care about Mum which was extremely important to us. I visited Mum at all different times of day/night and was always encouraged by the respect and dignity showed to residents by staff.

Sadly Mum died 4 weeks ago and I will always be grateful to Cluny staff for their dedication to making this so dignified and peaceful and enabling her to die there and not be transferred to hospital. The care shown to Mum and us was exceptional and will never be forgotten.
I would not hesitate to recommend Cluny Lodge as a nursing home of choice.

How likely would you be to recommend Cluny Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is so very happy at Cluny Lodge and I am delighted with all the care and attention she is given. She takes part in so many stimulating activities and has made good new friends. She is content and comfortable. Staff are all very caring and upbeat. I was surprised we had to pay for toiletries and tissues as it is expensive but generally I am really very happy. All staff excellent cleaners, carers, nurses, activities co-ordinators. The activities are varied and interesting. Food freshly cooked and attractively presented not to big portions.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cluny Lodge (elder homes) is an exceptional care home with friendly and caring teams for whom nothing is too much trouble, for the residents and their families. It is a safe, secure and welcoming environment. The rooms and common areas are well kept, always clean and the residents are happy. A wide range of events, activities and outings add to overall, positive atmosphere.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was cared for beautifully and with such attention to detail by friendly and professional staff, at all times but most especially in the days before she passed away.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Care Home Idol 2016

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