Hillside View Care Home

8 Nethercraigs Road, Glenburn, Paisley PA2 8UE

Hillside View Care Home, Paisley, Renfrewshire
Hillside View Care Home, Paisley, Renfrewshire
Hillside View Care Home, Paisley, Renfrewshire

Hillside View Care Home is located on the edge of the picturesque Glennifer Braes Country Park, a modern 57 bedded property offering Dementia and Nursing care, as well as Specialist care for Residents aged 45 and over living with Dementia and/or Mental Health needs.

At Hillside View Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. Bedrooms are bright, comfortable and safe.

Chefs at Hillside View pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Alison McPherson (Home Manager)

Local Authority / Social Services: Renfrewshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 55 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Neuropathic • Parkinson's Disease • Schizophrenia • Stroke

Admission Information: Ages 45+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.194)

The Review Score of 9.2 (maximum of 10) for Hillside View Care Home is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.194 is made up of a Quality Score of 4.43 Points (maximum of 5) relating to the rating and a Quantity Score of 4.764 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.194 for Hillside View Care Home is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.43 for Hillside View Care Home is calculated as follows: ( (126 Excellents x 5) + (98 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 242 Ratings = 4.43

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.764 for Hillside View Care Home is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 55 Registered Beds) x 2 = 0.764

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother spent her last two weeks of life in Hillside View. They encouraged mum to eat and drink several times each day. They tried to tempt her with special juices, yogurts, soup etc. Mum was on palliative care. The nursing home treated mum with care and dignity. Family were encouraged to visit day or night and we managed to be with mum in her final hours.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I love going to get my hair, nails and make up done in the new salon. I enjoy this very much.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Good service from staff. Good food, friendly atmosphere. Staff very helpful, room warm and comfortable.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I enjoy staying in here. I enjoy the trips to the centre where I meet friends I knew when I stayed down that way. The staff do a good job and are friendly. Food is very good. I'm happy.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff is always helpful. The service is good. Meals is very enjoyed. One lady is very good. We always gets the papers. The cleaners are also very good, the rooms are always spotless, the staff are always helpful too, the kitchen staff are always helpful too.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think in here is good. I think the staff are excellent very good.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It's very comfortable living here and the food is good, my room is very nice and I have my own TV and I can watch it when I want to.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I don't have any complaints other than I feel over-fed at times, the menu is so good and so is the staff.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has only been in this home for six weeks. The staff I have come into contact with so far appeal to be friendly and conscientious. the management team are very helpful. The building has just been refurbished therefore the decor and furnishings are first class. On my introductory walkabout the equipment and facilities are exactly what is required. Once my dad settled in he will have a very pleasant and comfortable stay.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I thoroughly enjoy my residency at Hillside is enjoyable. I am well looked after. We have a fantastic activities co-ordinator (If she wasn't a married woman) I would chat her up myself. There is always something happening to keep you alert and interested.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

A big improvement with refurbishment, tastefully done. I think relatives should be given a code for keypad to enter the lift as staff not always at hand to do this for you (this happens at another care home I visit).
I would like to see more activity to stimulate residents ie. someone doing exercises to music whilst residents sitting on chair. Staff very courteous and friendly but could do with more.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Hillside View Care Home responded to this review on 22 Apr 2016:

Within Hillside View Care Home, we have 5 exercise classes a month, which focus on, strength, mobility, and falls prevention. Some residents are identified to attend for a specific reason, and others participate of their own volition. Residents are able to attend as many of these sessions as they wish.
Staffing within the care home, is of a higher ratio than in most other care homes, due to the dependency and needs of the residents and the Care Inspectorate Staffing notice. Monthly dependency levels are monitored, and this is used to inform the staffing levels within the care home.
Access to security codes for the elevator is limited, as this ensures that staff members know the whereabouts of residents, and reduces the risk of residents entering the elevator, and leaving the building, unaccompanied.

Very welcoming very caring for relative and explained everything so that it was understandable.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I feel there is not enough activity to get the residents back into the community. There should be more activities outside of the care home.

How likely would you be to recommend Hillside View Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

HC-One, Careline Team at Hillside View Care Home responded to this review on 22 Apr 2016:

The care home employs two activities coordinators, on a part time basis.
A range of activities are offered to the Residents, and these include, community involvement. The Residents living within the care home are canvassed for their opinion and areas of special interest and this is the information used to develop the activity program
Many of the Residents enjoy trips to the local cinema, leisure centre, bowling alley, theatres and day trips to local beauty spots.
On a daily basis the Residents are supported to visit the local shops and there is a walking group that Residents enjoy. Some Residents are supported to maintain their religious practice and attend their Church on a daily or weekly basis.
The care home welcomes community groups and these groups support in the activity program across the year. The Care Home has links with local schools, and youth organisations.
Although the care home aims to maintain and improve people’s independence, the Residents living within the care home, have limited potential for rehabilitation that would lead to independent or supported living in the local community and therefore require 24 hour nursing care.

The staff are excellent and treat my brother with great dignity, he is well looked after. He eats well and I am very happy with his care.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Both my husband and I find all of the staff friendly, courteous and exceedingly caring. The well trained staff have created a lovely environment within this well appointed home. This is going a long way to ease the heartache of knowing that it is now unsafe for my husband of 48 years to remain in his own home. We are very grateful to the management and all of the staff for facilitating us still spending quality time together.

How likely would you be to recommend Hillside View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff excellent - friendly and helpful. Decor - lovely. Garden - lovely. Reassured my dad is safe and well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has gone to exceptional lengths to accommodate the needs of my wife. She is 60 and suffers form a combination of Pick's Disease and Alzheimer's. She presents as happy and content in the home, a result I feel of the amount of activities planned for her and the sympathetic approach to her condition. Her transition into care has been surprisingly straight forward.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean home, caring staff, ease of access for relatives. Excellent medical care. New management making improvements.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father has been a resident at Hillside for 11 years. The staff are excellent and very welcoming, always happy to see visitors and never without a hello. Ann from the office gets a special mention, she is an ever present and always cheerful, helpful and nothing is too much trouble. My father loves Hillside and the wide range of activities keep him busy and active. I am happy that he is in Hillside safe and happy.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visit a friend at the home and I always find it clean with cheery staff, who always welcome you. My friend has settled in well and seems to be happy. The staff do very well with the residents, I have been to a few parties at the home (Halloween and Christmas) the entertainment as these parties has been good and everyone there enjoyed themselves.

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the caring support my husband gets at the home, the staff and management are spot on, friendly and respectful.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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