Darnley Court Care Home, Glasgow, Glasgow City
Darnley Court Care Home, Glasgow, Glasgow City
Darnley Court Care Home, Glasgow, Glasgow City

Darnley Court is a modern and purpose-built accommodation that is ideal for the practice of dementia care, while carers are experienced in general nursing needs, for long and short-term respite requirements, convalescence and palliative care.

Interiors are open plan and there are many homely comforts helping residents to feel relaxed, including en-suite bedrooms and good wheelchair access.

Mealtimes are an important part of the day with special diets catered for by an experienced chef. Visitors are welcome to join in and lighter bites are available during the day.

A varied activities programme helps residents to continue embracing personal interests and hobbies, with many events and seasonal entertainments to also appreciate.

Group: Bupa Care Homes

Person in charge: Ray Ainsworth (General Manager)

Local Authority / Social Services: Glasgow City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 120 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Parkinson's Disease

Languages Spoken by Staff (other than English): Bulgarian

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Darnley Court Care Home has a Review Score of 9.1 (9.114)

The Review Score of 9.1 (maximum of 10) for Darnley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Darnley Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.697 for Darnley Court Care Home is calculated as follows: ( (108 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 132 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.417 Points relating to the number of positive Reviews for Darnley Court Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered beds ÷ 5). 10 Reviews ÷ 24 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Darnley Court Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Darnley Court Care Home

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Darnley Court is a good care home. My dad has moved in fairly recently and the transition was made easier due to the staff. The staff are generally forward thinking with regards to his condition (acquired brain injury and dementia) and have been great at communicating with family members to better understand him and his needs, this is very person centred.
The environment is well adapted of his daily life. Staff in general are fantastic and attentive, however as with all places some staff are more proactive than others. Overall, a good Bupa care home and the staff are what make it.

How likely would you be to recommend Darnley Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Services Administrator at Darnley Court Care Home responded to this review on 28 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Enjoy living here. Staff are very kind and look after me. Enjoy the food.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Darnley Court Care Home responded to this review on 29 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

It's very nice living here, I've been very very lucky to get a nice room and I'm treated so well.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Darnley Court Care Home responded to this review on 29 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Since my aunt has come to Darnley Court the staff have being very helpful and kind not just to my aunt but to the family. It makes us as a family feel good that she is being given a good and caring time for as long as she is here and we give thanks to all the staff in the care home.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 14 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Some staff virtually ignore me, and are quite unhelpful. Team working is not evident. I find that when visiting my sister at above named nursing home, there is a failure in their communication system in the unit. Staff are very reluctant to engage in a meaningful, relevant dialogue.
When I ask for information about my sister's general well-being there are various responses such as; "I don't know" "I am just back from days off!, "I was on holiday", "It has been agency staff working on some shifts". It is my opinion that such responses are highly unsatisfactory and concerning, communication is 'key' in any care setting.

How likely would you be to recommend Darnley Court Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 21 Jun 2016:

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

The home is very good but the food could be better.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very happy with the care my mum receives. Staff are always friendly and I was able to personalise my mum's room.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very pleased with all aspects of this care home. The staff are very helpful and have been a great support. The atmosphere is relaxed, friendly and the level of cleanliness, menu choice and personal care are of a high standard.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff and customer services is excellent.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since my dad arrived as a resident (March 2015) he has been very well looked after. Having been a resident in quite a few places previously, Darnley Court Care Home had provided my dad with the specialist care and compassion that so many people with dementia require. Our family are more than happy with the knowledge that my dad is being looked after so well. Each and every member of staff here go above and beyond what we would expect, not only the nurses and care staff, kitchen, cleaners, office staff etc. Thank you.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I enjoy my privacy and the home gives me this when I want it, it also lets me have meals with other people. I like that I get to go to the bookies if I want.

How likely would you be to recommend Darnley Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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