2 Hamilton Road, Mount Vernon, Glasgow G32 9QG
Greyfriars Care Centre is a purpose built care home situated in a quiet but very convenient area of Mount Vernon on the eastern outskirts of Glasgow. The home is conveniently located on a main bus route within easy reach of Glasgow City Centre.
The Care Centre specialises in a range of care for elderly nursing clients. Greyfriars has a dedicated, multi skilled nursing team who work with a person centred approach, adapting to residents' needs. The team ensure that Greyfriars is a happy, welcoming and homely environment for all residents.
Day space consists of one spacious lounge and one dining room. All bedrooms are single occupancy with ensuite facilities and are located on three floors, with passenger lift access to the second and third floors.
All client rooms and communal areas are fitted with a call bell system so that staff assistance can be obtained quickly and easily.
Greyfriars has two secure garden areas where residents can walk, sit with visitors or do a little gardening.
The Care Centre has an Activities Organiser who provides a range of activities to residents to promote stimulation and wellbeing and to ensure their support needs are met. There is a varied and extensive weekly activities programme, which includes a local, popular entertainer who provides musical entertainment for residents.
The catering team are very flexible in accommodating resident's dietary needs and are committed to delivering high quality home cooking using local produce.
Greyfriars Care Centre is passionate about client care; the dedicated management and staff ensure that Greyfriars is a home from home for all residents.
Group: Canterbury Care
Person in charge: Gillian Aitchison (Manager)
Local Authority / Social Services: Glasgow City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 26 residents
Registered Care Categories*: Old Age
Admission Information: Ages 60+.
Single Rooms: 26
Rooms with ensuite WC: 26
Facilities & Services: Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
Greyfriars Care Centre has a Review Score of 7.4 (7.427)
The Review Score of 7.4 (maximum of 10) for Greyfriars Care Centre is based on 1 Review/Recommendations in the last 2 years. This Review Score of 7.427 is made up of a Quality Score of 4.25 Points (maximum of 5) relating to the rating and a Quantity Score of 3.177 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.427 for Greyfriars Care Centre is based on 1 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.25 for Greyfriars Care Centre is calculated as follows: ( (8 Excellents x 5) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 4.25
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.177 for Greyfriars Care Centre is calculated as follows:
1 Positive Reviews = 3
0.1 x 1 Positive Reviews = 0.100
(1 Positive Reviews ÷ 26 Registered Beds) x 2 = 0.077
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Greyfriars Care Centre?
Reviewer Connection to Greyfriars Care Centre
Review submitted from a Website Submission by Elizabeth C (Daughter of Resident/Service User) on Wednesday 11 November 2015. Review relates to September 2015.
My father has been a resident in Greyfriars care home since 4th September 2015. Dad has settled in and seems very happy. The staff are lovely and very approachable.
I see a difference in our dad he has company and interacts with staff and other residents. Dad has a lovely bright spacious room and we have taken his own recliner chair from Home.
There was a manager in place when dad arrived in the home, she left the day dad arrived.
As far as I know there is no manager at present.
How likely would you be to recommend Greyfriars Care Centre? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Satisfactory
Value for Money: Satisfactory
Gillian Aitchison, Home Manager at Greyfriars Care Centre responded to this review on 18 Nov 2015:
Hello and thank you for your review of our service. The management of the home changed on the 5th of September 2015. Hopefully, if you visit us now, you will see a huge difference in how the care home is managed and the changes that have taken place. Please feel free to contact me at any time.
There are currently no Care Home Idol entrants who have performed at Greyfriars Care Centre