Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU

Castle View Care Home, Dumbarton, Dunbartonshire
Castle View Care Home, Dumbarton, Dunbartonshire
Castle View Care Home, Dumbarton, Dunbartonshire

Located within a quiet residential area of Dumbarton, Castle View Care Home is a purpose built 60 bedded facility offering Dementia and Nursing care and care to young people with physical disabilities.

At Castle View Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Castle View pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Margaret Wilson (Home Manager)

Local Authority / Social Services: West Dunbartonshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Schizophrenia

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.1 Castle View Care Home has a Review Score of 9.1 (9.148)

The Review Score of 9.1 (maximum of 10) for Castle View Care Home is based on 18 Review/Recommendations in the last 2 years. This Review Score of 9.148 is made up of a Quality Score of 4.548 Points (maximum of 5) relating to the rating and a Quantity Score of 4.6 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.148 for Castle View Care Home is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.548 for Castle View Care Home is calculated as follows: ( (118 Excellents x 5) + (72 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 199 Ratings = 4.548

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.6 for Castle View Care Home is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.600

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Castle View Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castle View Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Sister of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 12 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My husband has only been here 3 weeks so I feel I am not in a position to give a full picture. To date we have been happy with how things are going. The staff have been most helpful.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I live happily at Castle View the staff all look after me and I enjoy sitting in the garden under the canopy enjoying the sunshine.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother became a resident after two failed attempts in other care homes. She was a resident in the dementia unit from June 2015 until she passed away in March 2016. I could not begin to express how much gratitude my sister and myself have for this unit. They gave my mother the very best quality of life she could have in her time there. They were especially helpful kind and compassionate to all of the family especially mum. I hope if ever this awful disease strikes me I am fortunate enough to find such a home from home. Thank God for places like this.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel happy enough in my surroundings, my only issue is other residents walking into my room, however the staff dealt with it and reassure me. All the staff come daily to chat to me, I laugh and say I want to go home but I cannae do it to the lassies, I just miss my family.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

We have had a stressful year with mum settling in various nursing homes. We have found the management and staff very helpful in trying to settle mum into the home. Room is always clean and bedding always changed. Mum always smartly dressed. It would be nice if we could have an area available to make cups of tea freely for mum and family therefore not constantly asking staff.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Castle View Care Home responded to this review on 14 Dec 2015:

Several years ago there was a room in reception that had tea and coffee making facilities. Over time it was agreed that it would be more homely to have these facilities in the Residents bedrooms where appropriate, as this was more homely and families could sit in privacy with their Relative. Any Resident can ask for this facility in their own room.

Really happy to be back after hospital.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Good place to live and very welcoming.

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife is well looked after by the staff and myself.

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

During my mother residing in the home my father and I could not fault the care and compassion from all the staff. Also during the later stages of her life they treated her with dignity and respect.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been a resident in Castle View for two years and could not fault the care my dad received. Castle View has a lovely homely feel to it and me and my family are made to feel welcome. Since my dad has been here he has gained weight and has come on leaps and bounds and that is due to the outstanding care he receives. The manager's door is always open to all residents and relatives.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are beautiful and look after my husband and sister, I know they are well looked after.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother is a resident. He is totally respected by the staff on the dementia unit, they are angels in hospital, he was treated badly.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has improved leaps and bounds since HC One has taken over new flooring, furniture the rooms are lovely with new bedding, lamps, lampshades, curtains the staff is also changing for the good of the patients.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I hold Castle View in high esteem for the outstanding high quality of care, cleanliness, kindness, compassion and integrity they show towards their residents. It is not just a care home for residents it is their home and all staff show that in their respectful and dignified way in which they care for each resident. Residents are cared for by staff who see them as individuals and treat them as if they are a member of their own family. Outstanding quality which should be recognised and commended. Not just from the management, nursing, auxiliary staff but every member of staff from maintenance, catering, domestic and office staff. A care home where my relative has a high quality of care, respect and treatment given with respectfulness, warmth, compassion by extremely dedicated staff.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is well looked after and has a nice room which is cleaned on a daily basis. Meals are good and for the most part my sister appears happy and content. (She has Alzheimers which is now at a severe stage, so difficult to tell at times).
She now attends the 'Namaste' group Monday to Friday and this I feel has helped her enormously. Should be promoted for Care Homes
The majority of staff that we met on a daily basis are very kind and caring, and some have been employed since the home opened some years ago. Her Keyworker and named nurse are lovely gentle caring people that she can relate to now that her communication skills are non existent.

How likely would you be to recommend Castle View Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Castleview have been excellent both to my Mother who is a resident and my father who visits her on a regular basis. They have extended warmth and care to both and always keep me up to date with how they are. Even though Dad is not (yet) a resident they extend as much concern towards him as they do my Mum. I no longer live locally and greatly appreciate the input from Castleview to my family. The staff are caring, warm, extend dignity all with a sense of humour

How likely would you be to recommend Castle View Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother was very distressed and lonely when he went into Castle View but within days he was a different man. He was made so welcome by all the staff. The meals are all good, his room is very cosy. Now he is happy and enjoying life again.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

They look after my wife who has Dementia she is well cared for fed and kept clean. The staff make me welcome always.

No Average Rating is available*

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

September 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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