Hatton Lea Care Home, Bellshill, Lanarkshire
Hatton Lea Care Home, Bellshill, Lanarkshire
Hatton Lea Care Home, Bellshill, Lanarkshire

Hatton Lea is committed to providing quality care for short to long term requirements. Care plans are carefully tailored to suit individual needs and include dementia care, nursing, palliative, and Parkinson’s care.

Hatton Lea consists of five individual buildings, each offering various forms of expert care within comfortable surroundings. Each home provides a high standard of accommodation with spacious communal areas and pleasant bedrooms offering scenic garden views. Residents are welcome to personalise their room.

The home’s food menu takes account of personal preferences and dietary requirements, with guests welcome to join. Birthdays are celebrated with a personalised cake.

Arts and crafts, games, bingo and quizzes are all enjoyed by residents, with support for hobbies and interests being part of the home’s key philosophy of encouraging independence and individuality.

Group: Bupa Care Homes

Person in charge: June Sugden (General Manager)

Local Authority / Social Services: North Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 150 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Single Rooms: 150

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Hatton Lea Care Home has a Review Score of 9.2 (9.233)

The Review Score of 9.2 (maximum of 10) for Hatton Lea Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Hatton Lea Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Hatton Lea Care Home is calculated as follows: ( (83 Excellents x 5) ) ÷ 83 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.233 Points relating to the number of positive Reviews for Hatton Lea Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 30 positive Reviews (150 registered beds ÷ 5). 7 Reviews ÷ 30 Target = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hatton Lea Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hatton Lea Care Home

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

My mum is currently in Orbiston House in Hattonlea. I can't thank the staff enough for everything that they do for her. The whole team are fantastic nothing is ever too much trouble for them.
No thanks will ever say how we feel regarding the care and support that we all receive from Orbiston House.

How likely would you be to recommend Hatton Lea Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hatton Lea Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother moved some years back to Hatton Lee Care Home from another home, the change was night and day. The staff and amenities Hatton Lee Care Home are brilliant, she passed away this month, and during the course of her end of life care the staff were helpful and understanding, I could not recommend the home more.

How likely would you be to recommend Hatton Lea Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Outstanding transformation in my father's overall care the staff are truly magnificent. Thanks to one special carer in her care approach and all the staff. My father can be a difficult patient to deal with in terms of his dementia. Recently I have seen a great difference, last Sunday he was singing in the day room. He normally does not engage at this level I feel cognitively he has come on leaps and bounds. From the bottom of my heart thank all staff for allowing these precious moments to happen.

How likely would you be to recommend Hatton Lea Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hatton Lea Care Home responded to this review on 18 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Friendly and caring staff who do everything they can for the residents and their families.
Plenty of activities on offer to anyone who wishes to take part.
Lovely and clean, comfortable surroundings with nice gardens to sit in when the weather is nice. The Manager and her staff should be very proud of what they do.
Belvedere House is a home from home where residents are made to feel special and part of the family.

How likely would you be to recommend Hatton Lea Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hatton Lea Care Home responded to this review on 20 May 2016:

Thank you for your review, we apprecaite your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very happy with care given to my mum. Staff always helpful. Home and mums room always kept clean and tidy. Happy friendly staff.

How likely would you be to recommend Hatton Lea Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hatton Lea Care Home responded to this review on 18 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Gran is very happy in the home. Always made welcome. Room always clean and fresh.

How likely would you be to recommend Hatton Lea Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hatton Lea Care Home responded to this review on 18 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Gran received great care at Hatton Lea. The nurses and carers are all very friendly and caring. The home and gardens are well maintained. There are many activities on in the home throughout the day including bingo, the home also arranges trips for the residents in the summer. I would not hesitate to recommend Hatton Lea to my family and friends.

How likely would you be to recommend Hatton Lea Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hatton Lea Care Home responded to this review on 16 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hatton Lea Care Home