Kirknowe Care Home, Wishaw, Lanarkshire
Kirknowe Care Home, Wishaw, Lanarkshire
Kirknowe Care Home, Wishaw, Lanarkshire

The dedicated team at Kirknowe Care Home ensure that each individual receives exceptional care by creating a tailored care plan that takes into account the type of care required, whether it be Parkinson’s care, convalescence, palliative care or respite.

Set within large landscaped grounds, this care facility consists of three self contained houses each offering a warm and welcoming environment. All bedrooms offer ensuite bathrooms and a 24 hour call system, as well as views of the surrounding gardens. Individuals are welcome to personalise their room with possessions and ornaments.

Seasonal menus are prepared by the home’s own chef who gets to know each resident’s dietary needs as soon as a new client moves into the home. A Nite Bite menu is available between 6.30pm and 6.30am for all residents.

The home enjoys regular visits from the mobile library, as well as local entertainers who perform for residents throughout the year. Daily activities are on offer for residents to participate in if they choose to and the purpose built home has a dedicated arts and crafts room.

Group: Bupa Care Homes

Person in charge: Margaret Cunningham (Home Manager)

Local Authority / Social Services: North Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 90 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.8 (8.849)

The Review Score of 8.8 (maximum of 10) for Kirknowe Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 8.849 is made up of a Quality Score of 4.627 Points (maximum of 5) relating to the rating and a Quantity Score of 4.222 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.849 for Kirknowe Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.627 for Kirknowe Care Home is calculated as follows: ( (76 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 118 Ratings = 4.627

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.222 for Kirknowe Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 90 Registered Beds) x 2 = 0.222

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Gong to the home to visit my husband, all bloods, blood pressure, urine done without asking, that I appreciate. Husband kept clean, very tidy and enjoys his food.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Kirknowe Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff in the home are very friendly, helpful and caring. Thank you.

How likely would you be to recommend Kirknowe Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Kirknowe Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother has been living in Hazelbank Unit for just over six weeks. Her room is lovely and the staff are very caring. There is a good ratio of staff to residents and there is a good programme of activities. My elderly father lives at the home but visits every day, and he is encouraged to stay for dinner whenever he wants, which is easing this difficult situation for him. All staff are very approachable and helpful and I feel my mother has settled in well so far.

How likely would you be to recommend Kirknowe Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Kirknowe Care Home responded to this review on 18 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I find the home to be very clean and well cared for. The staff could not be nicer or kinder. I feel that all the staff from all grades to be friendly and very helpful. They make families feel part of the home. I will say that my sister is well looked after, clean and fed. She has a lot more interests than she had at home before coming into the home. The staff were all very sympathetic and caring when her husband died in the home. They made things so much easier for the family.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Kirknowe Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband has been in your home since October 2015, he has dementia and other problems. Since he went into the home in he has been very happy and well looked after. The staff are superb and my husband loves them all. I visit everyday and they keep me very well informed. I would recommend this home to anyone.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Kirknowe Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My aunt was in the home for six years. I always found that she was happy and well looked after and the staff seemed to have a soft spot for her despite her conditions. I was always informed of any illness and issue that occurred. I am sincerely grateful for all the care the staff gave her over the years.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Gran lived at home and was very lonely. When she decided to agree to go to live in a care home, from the assessment she became a happier person. It was a big deal for Gran to move but she has improved so much and said that she should have done it sooner, she now is not lonely and has friends in the staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was admitted to Kirknowe Nursing Home suffering from dementia and complex medical needs. Throughout his short stay, staff were extremely supportive and explained clearly the medical and emotional support and care they were providing. Medical care was thorough and of a high standard and my husband was treated at all times with dignity and respect.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife was a resident in Kirknowe for 5 and a half years. I was very happy with the care, attention, and treatment she was given. The staff were very attentive to all of her needs. Everyone in the care home were also very kind to me when I visited.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my wife was confirmed as needing to enter a care home, my family and I did some detailed investigation (including Care Inspectorate reports) of the placements available and visited a number of specialist dementia units. We concluded that Kirknowe was the most appropriate and I now consider that this was a very good decision. In the two months she has been there we have been highly impressed by the level of care and concern shown to her by all staff from domestic through carers and nursing staff and up to unit management. Their care is professional, respectful, continuous and indeed very personal. We have had the opportunity to observe the care given to all resident of the unit and it is always of a very high standard no matter how difficult the situation may be. In every respect, our hopes and expectations of the level of care have been exceeded. Although she is severely impaired, my wife has settled in well and appears to respond well to her carers and appreciate the attention they give her.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

There are no jobs posted yet for Kirknowe Care Home

Staff Profiles

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Care Home Idol 2016

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