Douglas View Care Home, Hamilton, Lanarkshire
Douglas View Care Home, Hamilton, Lanarkshire
Douglas View Care Home, Hamilton, Lanarkshire

Located within a residential area of Hamilton, Lanarkshire, Douglas View Care Home is a purpose built 100 bedded property offering Dementia, Nursing, Residential and Specialist care.

At Douglas View Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Douglas View chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Shona Blair (Manager)

Local Authority / Social Services: South Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 100 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 100

Rooms with ensuite WC: 100

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.559)

The Review Score of 9.6 (maximum of 10) for Douglas View Care Home is based on 52 Review/Recommendations in the last 2 years. This Review Score of 9.559 is made up of a Quality Score of 4.559 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.559 for Douglas View Care Home is based on 52 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.559 for Douglas View Care Home is calculated as follows: ( (364 Excellents x 5) + (231 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 615 Ratings = 4.559

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Douglas View Care Home is calculated as follows:

      1. 52 Positive Reviews = 3

      2. 0.1 x 52 Positive Reviews = 5.200 (maximum score = 1)

      3. (52 Positive Reviews ÷ 100 Registered Beds) x 2 = 1.040 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My wife enjoyed her stay, everyone was friendly food was good, she had no complaints.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I enjoy staying at Douglas View. Everyone is so nice. I love looking nice and the staff always make sure I'm looking my best. I'm never bored.
My favourite thing is the staff. Everything is beautiful.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay at Douglas View Care Centre, and would be more than happy to return back in the near future.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel my friend receives very good care despite her dementia. Anything I ask about is addressed appropriately. I feel the staff genuinely care about her and are kind and thoughtful.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am very happy here, I love going to the different activities that is on offer every day. I also enjoy the food.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were very helpful asking me how I was settling in. I am very happy here and have made lots of new friends.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living here at Douglas View Care Home I have other people and staff that I can talk to and socialise with.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel safe and like all the meals and friends I have met in Douglas View. The rooms are lovely, staff very helpful and cheery. See the manager a lot. I still like going out with family. Enjoy the activities especially cinema and fish and chips night.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lives in Douglas View Care Home, she is well looked after, she enjoys all the activities, from poetry reading to home baking. The care home is well run, it is always clean and there is always staff in attendance to make sure the residents are safe and happy.
I would recommend Douglas View Care Home to anyone, from the manager to the cleaners, they care about all residents and there is always someone to talk to if you need any help.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff very helpful, nothing seems to be a bother, always smiling and treat patients/residents with a professional and nice manner. Any questions relating to residents are answered with a knowledge relating to people who know their profession. In the short time my mother has been there I have been impressed with management and staff. Home always clean and tidy, medication administered on time food a good standard.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been in Douglas view for two years since coming in I have seen a massive improvement in him we couldn't thank the staff enough. They have been great and have put mine and my families minds at rest knowing he's comfortable and well looked after. Thanks

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Really pleased with the staff and management. Rooms clean, food great. I have seen a great improvement in my dad since he started living here and that has given our family great peace of mind.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hi my mother has been in Douglas View care home for the past year, from drinking alcohol 7 days a week, smoking 20-30 cigarettes a day to not drinking at all and having no cigarettes in the past year, my god what a difference of a woman. I can't thank the nurses and management enough in helping my mother to what she is today, she's clean, fresh, fed well and smiling again. She has put weight back on, looks healthier than ever. The carers take a big weight off my shoulders with their service and I could not thank them enough.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was suddenly taken in for respite and it was decided she is better remaining here for her health. A residential room found very quickly. The staff could not be more kind. Very good meals provided.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our family visited several care homes in the area prior to our sister being admitted to permanent care. Douglas View stood out from the others. The professionalism and care provided continue to reassure us that our sister is getting the best possible care.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt has been a resident for 2 months I have found that the staff are very helpful, approachable and eager to assist. The office staff are friendly and helpful, and the manager is available to ask questions or for a chat. Other residents are happy and enjoy their meals (as I have seen when assisting my aunt in the dining room) they have a varied choice of meals. There are activities that my aunt has taken part in and this is vital to keep her motivated. All in all, I am satisfied with the care she is receiving.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have stayed in Douglas View for 10 years, there have been a lot of changes throughout the years. My partner is happy in here, safe and secure, I get on well with the staff and management. Douglas View is looking good due to the new d├ęcor and refurb. I like the weekends when the bar is opened.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My sister has been well cared for and any information we ask about the staff are very helpful.
My sister is kept very clean and her room is clean and tidy.
The meals are good.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been a resident in Douglas View for 4 years, I have seen changes for the better, staff are very helpful and supportive in my needs. I feel very relaxed and safe in the environment, at the moment the place is getting refurbished and looking good and welcoming.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like staying in Douglas View, feel secure and get looked after by good staff and management.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum became a resident at Douglas View Care Home in July 2014 and over the course of the last 15 months, she has settled in well and she has become a part of the Douglas View community/family. This had been possible due to the caring, thoughtful and conscientious staff alongside family and friends. The shared sense of fun and humour between staff and residents together with excellent communication skills was obvious among the staff on a daily basis.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are genuinely caring and interested in the residents. Initially we had some concerns about the turnover but this seems to have been resolved. In theory the activities programme is a super attraction, but in practice subject to alterations and last minute cancellations. Understandably item of clothing etc. do get mislaid and more could be some to ensure that personal belongings are returned to the correct rooms. Facilities for visitors are currently being improved i.e coffee bar/ meeting place and this is long overdue. I would be very keen to have a brief written update on mums week (behaviour, health, appetite) perhaps by email.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found staff very approachable, friendly and helpful. My sister feels very comfortable and appreciates care and attention.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been a resident for over seven years and I have never had one complaint!

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I have not long moved here and have found it very nice and the staff friendly and helpful. I enjoy the different choices of food and also enjoy the company of the other ladies. I especially like when my family come to visit.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I enjoy staying at this care home. I was supposed to move to be near my family, but I'm happy here. I have friends here and I enjoy the company of the other ladies. There is always lots of activities on throughout the week, but I enjoy the flower arranging and movie afternoons the best. I feel as if I am at the cinema. The staff are always happy to help.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pleased with the home and likes the staff. Enjoys the company of the other ladies and the staff. Her family visit often which she enjoys. Likes going to the club on Wednesday which I look forward to. Also like the food.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I enjoy my own company in my bedroom watching TV. I am a very quiet private person, although I do sometimes go to the lounge to chat to the other ladies. I enjoy the meals but like small portions. I don't take part in many activities, but this is my choice.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Happy with the care home, staff look after my dad well

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rays says she enjoys staying here and enjoys the company.
She likes her room and enjoys the food sometimes.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have not long moved here, but I like my room and I enjoy the company of the other ladies in the lounge. I enjoy the meals but sometimes feel we get to much to eat!

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We visited other homes and can say that Douglas View was in the top category of all we visited. I like the variety of activities available particularly for my wife. Staff all know my wife even in the units she does not live in. I feel part of the home particularly enjoy the romantic meals once a month, which gives me the opportunity to dine intimately with my wife which is important. Staff are all very attentive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff really cared for my mum during her final weeks of life. They treated her with compassion, nice people!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Mum has been at Douglas View for 1.5 years and as a family we are very happy with the overall standard of care at the home. Mum is always very well presented. Her room is clean and tidy. Staff are very polite and helpful. If there has been an incident I'm always called so that I'm fully updated, e.g a slip/fall.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Security good and the room is kept clean and tidy. Good choices on food menu, plenty of activities trips out.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of Douglas View Care Home has been positive. Friendly staff, caring attitude towards residents and in general home is clean and tidy.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Its a secure, safe and friendly environment, always having activities for residents, personal care is of high standard. Staff and management are always approachable and deal with any problems that arise promptly. My friend has stayed in Douglas View since February 2012 and she really enjoys it there and its a place you can call home.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Secure, friendly, homely, activities plenty. Care, support great facilities cleanliness excellent.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been a resident of Douglas View for 2 years. I cannot praise the care staff, manager, office staff etc enough. As my sister is well looked after an is happy. My sister lived with me for 18 years, prior to going into the home. As you can imagine it was very upsetting, when my sister need nursing care. The manager and care staff were so kind to myself, and reassured myself and my family. The care my sister receives is first class,she is always clean and tidy and has a wonderful relationship with the staff. There are always activities which are personal. Once again I cannot praise Douglas Vies,its a wonderful place.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Catherine likes staying here. She gets on with the staff and she is looked after well. She likes the food that is on offer and likes a cup of tea. She feels that she gets on with all the residents around, and she is happy here.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

I think Douglas View is ok, the staff are always good to me, the meals are ok and the staff provide the food that I prefer.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay in Douglas View is most satisfactory and relaxed.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Porridge is good. get lots to eat. Staff are very good. Help me when I ask. My room is very very good. Get a lovely cup of tea when I ask.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living here, the staff are very helpful and always work hard, the home is good value for money and I am really settled in here.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I like living in Douglas View. I have made friends with other ladies and gentleman the staff are very good to me and I think they are all nice. I enjoy the meals they are very good.

How likely would you be to recommend Douglas View Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It's an excellent home. Staff are good to me. I enjoy my stay at Douglas View. The food is also good. Everyone makes me feel welcome.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have no concerns that I am being looked after very well in here, If I need help the staff will always be there for me.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I enjoy having activities every day as it keeps me occupied, I was never one for sitting about before I came here and the activities help me to keep active.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with how I am treated in here, the nurses and care staff provide are all tremendous. They cannot do enough for me, their kindness and assistance will remain with me forever.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love it in here, everyone is good to me every day.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Took excellent care of my wife.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Everything seemed satisfactory. No complaints.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

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Care Home Idol 2015

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