Hallhouse Care Home, Kilmarnock, Ayrshire
Hallhouse Care Home, Kilmarnock, Ayrshire
Hallhouse Care Home, Kilmarnock, Ayrshire

Hallhouse Care Home is located in Fenwick village in North Ayrshire and is convenient for shops, amenities, public transport and the A77. The home offers residential, nursing, and respite care. Kilmarnock and Glasgow are not far by car.

This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities. Some rooms are spacious enough for sharing.

Hallhouse features TV lounges and a quiet sitting room for relaxation. A dining room, where residents can socialise at meal times, is also available. Traditional home cooking using fresh produce is served with residents being able to select from the choices available daily. Special diets can be catered for.

Residents may benefit from the regular visits made to the home by experienced hair stylists and a qualified chiropodist. The home can also arrange for a range of complementary therapies if required.

Hallhouse provides residents with a varied programme of activities, which the activities co-ordinator plans together with residents and their relatives. Participation is entirely voluntary, and staff will work to accommodate individuals' preferences.

Group: brighterkind

Person in charge: Lesley Johnston (Manager)

Local Authority / Social Services: East Ayrshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 18+.

Single Rooms: 44

Shared Rooms: 2

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

5 Bed Vacancies

posted 16 hours ago

Nusing Care

Current Reviews

Review Score: 8.8 (8.817)

The Review Score of 8.8 (maximum of 10) for Hallhouse Care Home is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.817 is made up of a Quality Score of 4.542 Points (maximum of 5) relating to the rating and a Quantity Score of 4.275 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.817 for Hallhouse Care Home is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.542 for Hallhouse Care Home is calculated as follows: ( (63 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.542

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.275 for Hallhouse Care Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 48 Registered Beds) x 2 = 0.375

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Managers - Excellent, very helpful.
Nurses - Excellent, very helpful.
Carers senior - Excellent, very helpful.
Ordinary - Not enough, some of the existing need further training.
Cleaners - Good, very helpful.
Cooks- Varied, meals do not always tie up with the menu. Serving can be very slow and not always warm.
Laundry - Efficient and fast.

How likely would you be to recommend Hallhouse Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bethany Gibbons, Marketing Assistant at Hallhouse Care Home responded to this review on 16 Jun 2016:

Thank you for your comment, we welcome your views, which will help the Hallhouse team to improve our care services.

Hallhouse seeks regular feedback from our residents on the menu and the choice of meals that are served, aiming to offer alternatives if the resident does not like the dish of the day. The home has recently issued a new Spring/Summer menu and we have just recruited a new Head Chef, whereby the residents were involved in the recruitment process, assisting with the interview to select the right candidate. The new Head Chef, who will be starting in a few weeks, and new systems in place seek to address the issues you have raised in your comment.

If there is anything else you would like to discuss, please do not hesitate to contact customercare@brighterkind.com or pop in to see me anytime.
Many thanks.
Lesley Johnston

I find my mothers care to be excellent. Nursing, caring, laundry and domestic staff couldn't be more helpful and attentive. Any concerns at mum's health deterioration are dealt with promptly and considerately to her one to one needs. We as a family are very happy with mum's care. My mum mentally is very alert and is capable of voicing her own opinions. As long as she is happy here then so are we. Can't praise the staff enough for the personal loving care they give. My mum has been in this home since October 2014.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Hallhouse provides the best possible care for my wife - much appreciated.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During the six years my mother was a resident at Hallhouse there were very few problems and the loving care of the staff was remarkable and noteworthy.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was admitted to Hallhouse just over 2 weeks ago. I visited today for the first time since admission because we all felt it was best our mother settled, becoming familiar with the team, environment and communal living.

The senior carers have been great at contacting me also has the Manager with general updates during the first 2 weeks. I just thought I had to inform you of the fantastic job the whole team have done in the very short time as my mother is so settled, contented, immaculately dressed and feels safe. It is such a relief for my brothers and me as it has been an extremely challenging time over the last few months to keep her safe and cared for at home.

The maintenance man 'worked his socks off' to decorate her bedroom again within a very tight time frame. Also the housekeeping team to label the clothes, arrange the furniture and the cleanliness of the bedroom.

I cannot thank the Manager and her team enough, truly all live and breathe the values.

One very happy relative!!!

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident for approximately nine months at Hallhouse Care Home. During this time she has suffered from good and not so good health. At all times she has been treated with compassion, respect and care in this very comfortable and well run establishment. The quality of care she has received is exemplary.
The range of activities and opportunities for excursions etc are excellent and a credit to all the organising staff and those involved in both front-line and back room service provision.
Knowing my mother is being well cared for in this well run establishment is a great comfort not only to me but to the entire family in general.

How likely would you be to recommend Hallhouse Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care and attention our mother receives from the carers and nursing staff is exceptional. Maintenance looks after the facilities well. The housekeeping staff are super and the management do listen to relatives and residents. The activities co-ordinator is exceptional and does her utmost to stimulate residents and provide lots of activities/outings. Relatives meet regularly with management. Any downside the rooms are rather dull and need re-decorating and it would be good to have an additional small lounge for visits as opposed to sitting in bedrooms.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My uncle has been a resident for nearly 6 years and I have found the staff to be very caring. always sparing time to have a chat and that he is comfortable.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mother was very well looked after before she died, with tender care, affection and respect by the caring staff, nurses and care staff, even the girls from laundry popped in making sure she was comfortable at all times.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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