Ballumbie Court Care Home

Ballumbie Road, Ballumbie, Dundee DD4 0PD

Ballumbie Court Care Home, Dundee, Angus
Ballumbie Court Care Home, Dundee, Angus
Ballumbie Court Care Home, Dundee, Angus

Ballumbie Court is located within the heart of a quiet residential area on the outskirts of Dundee, a purpose built property offering dementia, nursing and end of life care.

Tastefully decorated, well-equipped bedrooms are bright, safe and comfortable and include views across mature gardens. Residents have a choice of comfortable communal and quiet lounges where they can enjoy socialising, pursue hobbies and interests or simply relax.

Chefs at Ballumbie pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Karen Clark (Manager)

Local Authority / Social Services: Dundee City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 58 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): German, Romanian, Urdu

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.504)

The Review Score of 9.5 (maximum of 10) for Ballumbie Court Care Home is based on 25 Review/Recommendations in the last 2 years. This Review Score of 9.504 is made up of a Quality Score of 4.676 Points (maximum of 5) relating to the rating and a Quantity Score of 4.828 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.504 for Ballumbie Court Care Home is based on 25 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.676 for Ballumbie Court Care Home is calculated as follows: ( (235 Excellents x 5) + (41 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 296 Ratings = 4.676

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.828 for Ballumbie Court Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 58 Registered Beds) x 2 = 0.828

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Can't praise this home enough. The care given to my mum is excellent. Staff are always exceedingly nice, always very helpful and very caring. Always update on how mum is and phone me if she isn't feeling well. Very happy that mum is being looked after properly. This gives me peace of mind. Great big thank you to all the staff. They do a brilliant job.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in respite care for the past 6 weeks and I have nothing but praise for all the staff who have worked so hard to ensure she has settled in easily. Prior to respite care my mum was at home struggling with day to day life but now her quality of life is so much improved. The staff have ensured that she is safe, well and coping better with her particular form of dementia. Right from the beginning we as a family were all made to feel welcome and that nothing was too much trouble, cups of tea, useful chats and good advice. Mum has adapted very well to her new surroundings and although she still packs her bag, thinking she is coming home everyday I know when we are not around she is well looked after with plenty of activities on offer to help keep her amused. Mum looks so much better as she has put on weight, with 3 good meals a day and snacks. The staff speak warmly of her and tell us that she has made friends and is extremely sociable. We wish to thank the staff very much.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am resident at Ballumbie. I enjoy living here. always things to do. I use the bus a lot or shopping. The carers are kind and helpful. The food is excellent. The manager is friendly and kind. I enjoy living here.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers are very helpful and excellent whenever you need help. I enjoy doing gardening, travelling and visiting areas. The food I receive is really good. I love living in the home and also meet a couple of friends. I also enjoy taking photos of wild life outdoors and hopefully join a club.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister-in-law has been resident in the secure unit of Ballumbie Court for 2 ½ years. She suffers from Alzheimer's disease. The care she is receiving at the home is excellent in every respect. The staff liaise with my wife who has power of attorney for her sister keeping her very well informed of all matters. We have complete confidence in Ballumbie Court and the staff.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always welcoming, individual care to residents very good.

How likely would you be to recommend Ballumbie Court Care Home? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Ballumbie Court Care Home has opted for the comment and ratings of this review not to be displayed on the grounds that they believe the comments/ratings are unfair, but the ratings of the review still count towards the overall Review Score. (This option of not displaying the comment and ratings of a review ceased to be available to care providers after 11th February 2016.)

I have visited a few people in the care home. The staff are so loving towards their residents. The care is wonderful. The rooms are very homely. I just love to see the photo's of each resident on their door (it's so good). The grounds are kept great, and its good for the residents to see the flowers etc. I have visited other care homes over the years. But truly I say that this one has much more for people in their care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a well looked after care home. Very clean and a good variety of menus. Staff are very caring and hard working. Could be a bit more activities at weekends, our mum was very ill recently and the care and attention we all received was excellent.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Excellent 90th Birthday laid on for Jack with a pleasant room masses of food, drinks and attentive staff. Brilliant.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The welcome provided a beautiful room to allow us to celebrate our Grandfathers 90th Birthday, they provided a lovely buffet for all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly and caring staff.

How likely would you be to recommend Ballumbie Court Care Home? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My elderly mother has dementia and the care she receives at Ballumbie is wonderful. Staff are so caring and gentle, even in the most challenging of situations. The food is plentiful and of a very high standard.
On mum's birthday the co-ordinator Gail, organised a wonderful party at the home fro her and all the family, had a marvellous time and it was lovely to see mum so happy. I highly recommend this home.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During our regular visits to Ballumbie we have found the staff, irrespective of position, to be very helpful and cheerful and have never witnessed anything but positive interaction between the staff and residents. We are very happy with our relative's care and should a concern arise are confident it would be dealt with satisfactorily.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Yes I would recommend this home. Plenty of activities, dancing, sing song nights, football nights. Care given to my Mum is first class, she is always clean and tidy and she always has a smile on her face all ladies get there nails done every week, hair done when needed.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are very helpful and approachable, very good atmosphere, residents needs are always well catered for, and staff interaction is always visible. Refreshments always available for visitors. Good support for relatives as well as residents. When my mum was unwell the attention she received was first class.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

You helped us with dad during a very difficult time following my mother's sudden death.
Staff have been outstanding - thoughtful and caring.
Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ballumbie Court is a very happy and well run establishment where care is a priority. Karen Clarke (Manager) and her highly trained and compassionate staff go above and beyond to ensure the residents are highly respected and well cared for 24/7

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are excellent with the residents and are caring with the family of the resident as well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly. Dad seems very happy and enjoying his time here. The home is very clean and tidy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

provided excellent entertainment and refreshments for father in laws 90th birthday party. Let the staff keep doing their wonderful job.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are really caring and interested in trying to engage with residents. Mum enjoys the food, especially the home made cakes and scones.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very kind and helpful staff made my mother's visit to her partner very special and worthwhile. Special accommodation was made available for them to spend time together. The second visit was special also as the gardens were available and the facilities were appropriate for a sunny day, ie drinks, ice lollies, sun cream and shade.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We were impressed by the efforts the staff made to accommodate my mother in law and her partner(a resident)when we brought her to visit after a long break. They were very thoughtful and made the visit memorable for all concerned.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are caring, try to be helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2014

February 2014

Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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