Kingfishers, New Milton, Hampshire
Kingfishers, New Milton, Hampshire
Kingfishers, New Milton, Hampshire

Kingfishers is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea. The home offers a variety of care options including residential, nursing and specialist dementia care.

The home has 60 well-appointed single bedrooms with en-suite facilities, private telephones, flat screen televisions with freeview, and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden, while located near the reception area, residents and visitors can access an on-site cafe, serving tea, coffee and homemade cake.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round. The lounge provides a space for residents and family members to relax and socialise. An activities room is fully-equipped with computers and internet access, while a range of activities are available to meet each resident's individual abilities and personal interests.

The home's Lyndhurst suite provides accomodation for residents living with memory loss or dementia, the layout of the suite is designed to help residents with memory loss to navigate as easily as possible, allowing them to remain independent, while still feeling secure.

Group: Colten Care Ltd

Person in charge: Beata Brzozowska (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Kingfishers is easily accessible by car. If using a GPS or route finder system to get to the home, then its best to use postcode BH25 7JB. The home is located in The Meadows which is a turning just off Southern Lane.

Wilts & Dorset operate regular bus services in the New Milton area, all routes and timetables can be found www.morebus.co.uk. The nearest bus stop is situated out of the home to the left and a short walk to the top of the road.

Direct train services connect New Milton with all parts of the country, New Milton train station is situated just 0.9 miles from the home.

Visiting:

At Kingfishers, there are no specific visiting hours, all that is asked is that the visitors book is signed, if outside of Reception hours, just ring the bell and a member of staff will enable access.

Parking:

Kingfishers has its own car park just outside the front of the home.When planning to visit, please get in touch and a space can be saved.

Latest CQC* Report on Kingfishers: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 23 Sep 2016

Nursing & residential Dedicated Dementia Home

Current Reviews

9.1 Kingfishers has a Review Score of 9.1 (9.135)

The Review Score of 9.1 (maximum of 10) for Kingfishers is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.135 is made up of a Quality Score of 4.802 Points (maximum of 5) relating to the rating and a Quantity Score of 4.333 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.135 for Kingfishers is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.802 for Kingfishers is calculated as follows: ( (94 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.802

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.333 for Kingfishers is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.333

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Kingfishers?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingfishers

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 6 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

On my first visit to the home, my daughter and I were made really welcome. Our impression was that everyone was friendly and understood how upsetting to make our minds up for my husband to become a resident. We were very lucky to have a room available when he came out of hospital. He has been in for a week and is settling in well. All the staff know our names already. Nothing is too much trouble and the food is first class. We attended a Thai Dancing display this week with a BBQ in the garden. Really enjoyable.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful BBQ arranged today in the beautiful garden. Entertainment by Thai dancers, then a fabulous BBQ. Delicious salads, BBQ meats to suit all tastes, roasted new potatoes and a delightful sweet. A relaxing couple of hours with my husband who is a resident at Kingfishers.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been here 6 and a half years. It's a pleasant happy place to be. Always lots of laughter.

How likely would you be to recommend Kingfishers? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was a resident for 4 years, during this time she received excellent care at all times, being treated with respect. The staff were very caring and communication between myself and the staff was always easy.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have 25 years experience of residential care homes around the Country relating to two of my aunts, my mother, two friends, and both of my parents-in-law. In that time I have never experienced a better, more caring and more professional care home than Colton Care Kingfishers at New Milton. Believe me, I am a frank speaker and not given to flattering; my praise for this home is true and sincere and is based on two years experience of my parents-in-law living here and as a very regular visitor.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for over 2 years and has always received outstanding care from staff who are kind and friendly as well as being professional and effective. The environment is clean and attractive, similar to a good hotel. My mother is on an end of life programme and continuing to receive the best possible service.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Yes will recommend Kingfishers as below all very good. Wish there was a shop in the home. I settled in sooner than I expected feels like I am in my own home. You all do a good job here and it doesn't smell, everyone's smiling.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is friendly and helpful at this nursing/care home. The atmosphere is very pleasant and cheerful and my mother has been well looked after here. The food and service are very good with lots of activities for the residents who enjoy more action. The cafe is lovely to pop into.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kingfishers is a excellent home, very welcoming, spotlessly clean, Top class food.
Can't fault the quality of care from the staff.
Plenty of day trips and activities well organised.
I would definitely recommend this home.

How likely would you be to recommend Kingfishers? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think that Kingfishers is an excellent, well appointed residential home for the elderly. The staff are exceptionally helpful and the quality of care is very good.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kingfishers