Kingfishers, New Milton, Hampshire
Kingfishers, New Milton, Hampshire
Kingfishers, New Milton, Hampshire

Kingfishers is situated in New Milton only a few miles from the New Forest and the cliff top and beach at Barton-On-Sea. The home offers a variety of care options including residential, nursing and specialist dementia care.

The home has 60 well-appointed single bedrooms with en-suite facilities, private telephones, flat screen televisions with freeview, and internet access as standard.

The reception area at the home provides residents with views onto the dining room and garden, while located near the reception area, residents and visitors can access an on-site cafe, serving tea, coffee and homemade cake.

The main lounge area provides access to landscaped gardens, complete with covered areas allowing residents to enjoy the gardens all year round. The lounge provides a space for residents and family members to relax and socialise. An activities room is fully-equipped with computers and internet access, while a range of activities are available to meet each resident's individual abilities and personal interests.

The home's Lyndhurst suite provides accomodation for residents living with memory loss or dementia, the layout of the suite is designed to help residents with memory loss to navigate as easily as possible, allowing them to remain independent, while still feeling secure.

Group: Colten Care Ltd

Person in charge: Beata Brzozowska (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Kingfishers is easily accessible by car. If using a GPS or route finder system to get to the home, then its best to use postcode BH25 7JB. The home is located in The Meadows which is a turning just off Southern Lane.

Wilts & Dorset operate regular bus services in the New Milton area, all routes and timetables can be found www.morebus.co.uk. The nearest bus stop is situated out of the home to the left and a short walk to the top of the road.

Direct train services connect New Milton with all parts of the country, New Milton train station is situated just 0.9 miles from the home.

Visiting:

At Kingfishers, there are no specific visiting hours, all that is asked is that the visitors book is signed, if outside of Reception hours, just ring the bell and a member of staff will enable access.

Parking:

Kingfishers has its own car park just outside the front of the home.When planning to visit, please get in touch and a space can be saved.

Latest CQC* Report on Kingfishers: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 09 Jan 2017

Nursing & residential Dedicated Dementia Home

Reviews

9.7 Kingfishers has a Review Score of 9.7 (9.723)

The Review Score of 9.7 (maximum of 10) for Kingfishers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Kingfishers in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 37 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.723 for Kingfishers is calculated as follows: ( (333 Excellents x 5) + (111 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 451 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Kingfishers is based on 37 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered beds ÷ 5). 37 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    32
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingfishers?

  • Extremely LIKELY
    36
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingfishers

  • Resident / Service User
    14
  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • more

This is my third visit. I have always been welcomed by a member of staff who has directed me to the lift and either the resident's bedroom or lounge. The premises are well kept, staff, appear to be most attentive to residents needs. The atmosphere is always good. The resident I visit is happy, has never complained and it is apparent that he is popular with the staff.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The food they served on the Christmas Gala was wonderful. I had three courses and I loved the decorations, they looked so beautiful. I had a nice time. Well done to all the staff.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Requested change of room so that my husband, who is chairbound, could have more sunlight and a garden view. Once the staff were happy that the move would not disturb him unduly, the move went ahead very quickly and slickly. He was across and settled in less than half an hour. Super service and he seems very happy with the changeover.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visited with the daughter of a very new resident who had been accepted on two-week trial after a traumatic hospital experience. Everything about the home seems warm welcoming and vibrant. All the staff greeted my friend with smiling faces and positive attitude. Care and cleanliness and high standards taken for granted. I was particularly impressed by the way in which the needs of both residents and their families were understood. The elderly gentleman I visited seemed content and untroubled. Thank you.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother continues to receive care of a very high standard at Kingfishers. The nursing staff and care providers are kind, professional and treat my mother with compassion. The food is fantastic, served in the beautiful dining room with lovely views of the garden and fresh flowers on every table. There are varied activities for my mother to participate in and numerous minibus trips, which she really enjoys. My young daughter and I are made to feel very welcome when we visit.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The whole experience of moving our father from hospital to Kingfishers was made so much easier because of the warm and reassuring nature of the whole team there. It is a very difficult decision to place a parent in a care home having looked after them in their own home for such a long time, but the professional yet caring provision has made dad feel safe and contented. Everything about Kingfishers has exceeded our hopes.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here to live and be near my daughter. I was, at first, very homesick being a very long way away from my birthplace of Lancashire, Cheshire. But with a lot of help and very cheerful demeanour of the ladies here, I soon settled in and am now "at home" and very comfortable. I now (didn't know the area at all) have settled in my lovely room and am surrounded by friendship and help at all time! My room here has a door into the garden and am able to have a garden table (and 2 chairs) on which are all my various potted plants.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was a resident at Kingfishers for three and a half years. She was very well cared for, in all respects, throughout this period. By October 2016, she had moved into the advanced stage of dementia and had suffered another stroke. From this time until her death in November, she was unable to do anything for herself and needed intensive nursing. The staff at Kingfishers were always friendly, kind and gentle with her and did not resent her constant demands. As relatives, we were welcome to visit her any time of the day or night and we were also treated with kindness and sensitivity.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very homely atmosphere and very friendly professional care, very approachable and are very good at keeping family up to date on medication and anything that residents i.e my mother's problems if any are looked into straight away. Would recommend.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here for nearly two years and find it very comfortable. The staff are most helpful. All food is good and I would recommend it highly to any of my friends who need suitable accommodation.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything satisfactory, very happy here, no complaints.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Enjoyed the outing to see "Wicked". Thanks to carers and others who pushed us.

How likely would you be to recommend Kingfishers? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Worth every penny. I'm very happy here.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy here. The staff are excellent and friendly.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been here 5 years - Staff are friendly.
Today I have met the new manager and today who if friendly and understanding.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was pleased my sister was in Kingfishers. It was the hardest thing I have done in my life, but I need not have worried. after the first week, I noticed a big change in her, she was so contented and relaxed. I asked my sister "would you like to go on a coach trip" she said "no, they might not bring me back" - that said everything to me.

I went every other day and to the meetings in which helped me understand dementia more and to ask questions. You walk into Kingfishers, there is a welcoming smile, It is so tranquil. All the staff give you a smile and are willing to help you - visit easy. They all helped my sister pass over with dignity. My family and myself thanks Kingfishers and staff.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in Kingfishers since February this year - I have a lovely room with a patio door onto the garden and my own en-suite. The staff are very kind and there is lots going on if I want to join in.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am very happy here. I have a nice room, big enough to bring my electric piano. Everyone is very kind and look after me well. There are lots to do; I enjoy the food, especially the homemade cakes!

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been involved in the care of the elderly professionally for the past 30 years and have recently retired - I now volunteer 1 day a week at Kingfishers and am very happy to recommend the home to anyone looking for care. The home is beautifully appointed and maintained; it has superb gardens which are enjoyed by residents and visitors. The staff are well trained, happy in their work and everyone speaks very highly of them. The activities team provide a wide variety of interaction and outings and the food is excellent.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here - the home has a marvellous atmosphere and everyone is happy. The staff are excellent and go out of their way to help you. I am a cook myself and really appreciate the selection of food and how it is well prepared. The dining room is lovely and overlooks the marvellous garden.

I thoroughly enjoy living at Kingfishers and would recommend to anyone.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was made to feel very welcome when I came to view the care home on behalf of my mother. She was nervous about moving but is settling in well. The carers are lovely and nothing is too much trouble for them. The rooms are beautiful and very homely. My mum is very happy here and I can see she is well cared for and feels safe and secure. All the staff I have met are so lovely and have been helpful with questions I have asked. I know my Mum is well cared for and that gives me great peace of mind. Thank you.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in the care home since September 2016. He is settled and as happy as possible, away from home. The staff are very caring, helpful and nothing is too much trouble. We had a birthday party and my husband was so spoilt all day. The family and friends come for cake which the chef made. Banners, balloons all around just a perfect day. He is taking part in quite a few activities and mini bus trips arranged. So pleased he is in Kingfisher so close to home.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in Kingfishers for about 18 months and I'm very happy here. The staff are kind and help me when I need it. I have a nice room on the ground floor with a patio door onto the garden. I have lots of choice about what I do.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is comfortable. I am very happy here. I can do what I like and the staff are wonderful. The food is good we have lovely gardens and plenty going on. We have lots of trips out.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

What a relief to have finally found a home that is all we hoped for in respect to our mother's care, my sister and I knew as soon as we walked into Kingfishers, it was calm, warm and comfortable. We didn't feel at all pressurised by the senior management to sign up, as we had done in the previous homes. After previous experience with 2 other homes, Kingfishers is so much better, the staff are all lovely caring and friendly, all of them from housekeeping, catering, carers, nurses to management. Mum has been very settled there in only a few short months, it's the first time the family feels she will be safe when we leave to go home. Kingfishers have made the whole family feel welcomed and comfortable, nothing is too much trouble for them, which is a stark contrast to the other homes mum was a resident.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident for at least four years and has been looked after with great care. She is kept busy with the various activities although as time has gone on she has been less able to partake. She is alway cheerful when I arrive approx one visit per week) and well fed. The care by the nurses is excellent and I feel happy with her situation.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I enjoyed my stay - it was like being in a first-class hotel, but with warm and lovely carers and nurses. The care I needed was given very efficiently.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are very helpful and understanding. Lots of support from them. The rooms and surrounding are clean and tidy. Very happy with everything.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy with the care provided for my mother at Kingfishers. She is in a comfortable and pleasant room with ensuite facilities. Her medical needs are very well cared for. A number of UTI infections have been nipped in the bud early, for example. The staff are generally friendly (I can think of one who is a little austere) and the home places a high value on personal dignity. Over the years I have had cause to raise a few concerns. In all cases, this has been immediately followed up and appropriate action taken. I would be very happy to recommend this home. I have particular trust that end of life care at Kingfishers will be appropriate and what I would want.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was admitted to this home in July 2015. She went in on palliative care but with their nursing, she made good recovery and lived for another fourteen months. Everything about this home is first class. The activities they provide are excellent for everybody, including patients who are not so able bodied like my mother who was 94 years old. One small criticism is Mum found the food menu a little too fancy. The atmosphere was always cheerful. My husband and I both said we would put our names forward if we ever needed a home to go in.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My family love Kingfishers my father-in-law has been a resident for two and a half years and is very happy there. The girls that look after him are so kind and considerate. He has recently had a couple of falls, which I was contacted about straight away and they kept in contact. I look at Kingfishers as an extension of our family who are making sure he is happy and safe in his home. I would be happy to live there myself!

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

So far things have been pretty good, but we would prefer it if there was a dedicated nurse for each floor.

How likely would you be to recommend Kingfishers? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Assistant Marketing Manager at Kingfishers responded to this review on 12 Oct 2016:

“Thank you for your comments about Kingfishers and your likelihood to recommend the home to others. Please be reassured there is a dedicated, nurse available as required on each floor who reports to the overall Clinical Lead, also a nursing professional. If you have any queries about nursing arrangements or wish to clarify any other aspect of care, please feel free to speak in the first instance with any of the nursing team or the Home Manager. Thank you again for your review.”

Just returned from a marvellous lunchtime with them. The home organised their dancers and then a BBQ in the garden. The staff were welcoming to all and the food of a good quality and well cooked accompanied by a variety of salads. We all had Pimms whilst we watched the dancing and it really was a lovely lunch for both residents and their family and friends. Well done Kingfishers.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Kingfisher staff look after my mum in the best possible way. They treat her as if she was their own mother. They are patient and always happy. As a visitor, they treat me as if I were a family member and I always feel welcome. They invited me to their mealtimes and also to everyone of the numerous get togethers for coffee, drinks or game time.
Every staff member goes above and beyond to help my mother and myself. They all know her so well that they anticipate her needs. I witness the staff do the same for every other resident also. It is a warm and inviting environment with an enormous amount of love to go around

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother has been a resident since Kingfishers opened in 2009. During her time there I have been a frequent visitor. I have seen nothing but the very best quality of care. The staff are extremely professional as well as being kind and compassionate. they afford the residents dignity and consideration. The team that regularly looks after my mother have become almost like family. There is currently underway a big change in senior management at the home which of course is a cause of concern for me, however, I am confident that Colten Care will ensure that the culture and quality of the home does not change.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Elaine Farrer, Assistant Marketing Manager at Kingfishers responded to this review on 03 Oct 2016:

“Thank you for your kind comments about the staff at Kingfishers and your likelihood to recommend the home to others. As you indicate, a new Home Manager has started at Kingfishers following the departure of the previous one who had been in post since the home opened in 2009. We fully understand why you may feel a little unsettled by this but please be reassured that the new Manager, Beata Brzozowska, is a highly experienced professional, the transition process has been smooth and the home is, and will continue to be, in very safe hands. Beata has been keen to meet all families of residents as soon as possible. If you have not already met her, I would urge you to talk with her and I am sure she will put your mind at rest. Thank you again for your review.”

My mother has been at Kingfisher for over one and a half years. We chose it after lots of research and visits to other homes, and it stood out for its friendly and caring atmosphere. She has settled well and enjoys chatting and catching up with the staff. She says "I'm very spoiled really!" The new activity co-ordinator has been outstanding engaging her in activities and outings. The nurse has greatly improved her skin problem with help from the other carers. She has dementia and they know her well and encourage her. Residents really enjoy the parties and special events held at Kingfisher. I attended a Thai BBQ and dance event yesterday and their Royal Street Party was a great success too. All this is down to the excellent staff members, who are cheerful and welcoming. A resident I was talking to yesterday has been there six years and he said this is a lovely home.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Wonderful BBQ arranged today in the beautiful garden. Entertainment by Thai dancers, then a fabulous BBQ. Delicious salads, BBQ meats to suit all tastes, roasted new potatoes and a delightful sweet. A relaxing couple of hours with my husband who is a resident at Kingfishers.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have 25 years experience of residential care homes around the Country relating to two of my aunts, my mother, two friends, and both of my parents-in-law. In that time I have never experienced a better, more caring and more professional care home than Colton Care Kingfishers at New Milton. Believe me, I am a frank speaker and not given to flattering; my praise for this home is true and sincere and is based on two years experience of my parents-in-law living here and as a very regular visitor.

How likely would you be to recommend Kingfishers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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February 2016

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