Berkeley House

Berkeley Grange, Greenwich Avenue, Bilton Grange, Hull HU9 4UY

Berkeley House, Hull, East Riding of Yorkshire
Berkeley House, Hull, East Riding of Yorkshire
Berkeley House, Hull, East Riding of Yorkshire

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living, while carers are experienced in the practice of complex needs such as dementia care.

Supported living for adults with learning disabilities is also available at Berkeley Square, set within the grounds of Berkeley House, offering spacious self contained bungalows. Residents are supported with all day to day activities ensuring they lead a happy and independent lifestyle.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The home features large landscaped gardens, a shop, a library, a sensory room and music and activity rooms. All bedrooms are tastefully furnished and come with ensuite facilities, while premier rooms offer a larger living space complete with their own front door and garden.

Residents can enjoy a variety of home cooked meals, freshly prepared by the onsite chef who ensures all dietary preferences are taken into account. The daily menu is clearly displayed in large print on the dining rooms display boards.

Supporting an interesting and homely lifestyle, Berkeley House residents enjoy a popular activities programme as well as hobbies and regular events.

Group: Bupa Care Homes

Person in charge: Lisa Odlin (Interim General Manager)

Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 84 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 40+.

Single Rooms: 84

Rooms with ensuite WC: 84

Facilities & Services: Respite Care • Separate EMI Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Berkeley House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

7.4 Berkeley House has a Review Score of 7.4 (7.428)

The Review Score of 7.4 (maximum of 10) for Berkeley House is based on 5 Review/Recommendations in the last 2 years. This Review Score of 7.428 is made up of a Quality Score of 3.933 Points (maximum of 5) relating to the rating and a Quantity Score of 3.495 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.428 for Berkeley House is based on 5 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 3.933 for Berkeley House is calculated as follows: ( (18 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 60 Ratings = 3.933

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.495 for Berkeley House is calculated as follows:

      1. 4 Positive Reviews = 3

      2. 0.1 x 4 Positive Reviews = 0.400

      3. (4 Positive Reviews ÷ 84 Registered Beds) x 2 = 0.095

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Berkeley House?

  • Extremely LIKELY
    2
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Berkeley House

  • Daughter of Resident/Service User
    5

The Overall Average of all the Ratings in the following 

5 Reviews is 3.9 out of 5

Mum has her own room with en-suite bathroom. The carers are very professional and caring. They provide daily activities which mum participates in. They also do weekly trips out which residents look forward to.
They also look after her health needs and react quickly if they notice the residents aren't well.
At first, my mum didn't like the idea of going into residential care but now says she is so glad she is there.

How likely would you be to recommend Berkeley House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Berkeley House responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The overall standard of care is very good and my Mother really likes living here. She looks well and is thriving. I can now sleep at night knowing she is safe and well cared for.
I would definitely recommend Berkeley House to other people with or without Dementia

How likely would you be to recommend Berkeley House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Berkeley House responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Brilliant staff, care and treatment of relatives. I was made to feel welcome at all times. Contact has been very good. My aunt and mum have been helped to settle in and feel at home. I am very happy with all aspects of the service.

How likely would you be to recommend Berkeley House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Berkeley House responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

At present, the home is under new management and hopefully, it will improve but at the moment it needs improvement.
Staffing levels are poor in some areas and some staff would benefit from dementia training.
Activities to include all residents needs improvement too.
This home is not of the standard I would expect from Bupa.

How likely would you be to recommend Berkeley House? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Poor

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Rose Pickering, Customer Service Administrator at Berkeley House responded to this review on 26 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Berkeley is a clean and presentable home. I feel there are a few minor issues at present, but other problems have been dealt with by the new manager.
The majority of the staff are very friendly, but very busy. This stops a lot of interaction with the residents.
My mother has a good appetite, and has no complaints regarding the food served. Fluids are now more available in the rooms and in the lounge, but many of the residents need encouragement to drink but are unable to serve themselves.
All in all, Berkeley is a comfortable, clean and normally happy care home, and I wouldn't discourage anyone not to apply to live there.

How likely would you be to recommend Berkeley House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Berkeley House responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Submit a Review for Berkeley House

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Berkeley House