Romford Nursing Care Centre

107 Neave Crescent, Harold Hill, Romford RM3 8HW

Romford Nursing Care Centre, Romford, London
Romford Nursing Care Centre, Romford, London
Romford Nursing Care Centre, Romford, London

Romford Nursing Care Centre is one of several purpose-built homes from the Ranc Care portfolio, which welcomes elderly care and nursing requirements, as well as people with physical disabilities and dementia-related conditions.

The care centre has many facilities in place to make residents' time in care comfortable, while enjoying a number of entertainments that include a cinema room and itinerary of regular outings.

Ranc Care are always looking to apply innovative technology and methods as the care industry makes them available, with specialist techniques available for dementia sufferers and a number of therapies also offered on request or for medical purposes.

Group: Ranc Care Homes Ltd

Person in charge: Helen Hulme (Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 114 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 114

Rooms with ensuite WC: 114

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Romford Nursing Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.6 Romford Nursing Care Centre has a Review Score of 8.6 (8.619)

The Review Score of 8.6 (maximum of 10) for Romford Nursing Care Centre is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.619 is made up of a Quality Score of 4.561 Points (maximum of 5) relating to the rating and a Quantity Score of 4.058 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.619 for Romford Nursing Care Centre is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.561 for Romford Nursing Care Centre is calculated as follows: ( (65 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.561

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.058 for Romford Nursing Care Centre is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 114 Registered Beds) x 2 = 0.158

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Romford Nursing Care Centre?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Romford Nursing Care Centre

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

6 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 6 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

We have found all aspects of the care home to be very good. The adjustment for us as a family was very tough but the care staff, cleaners, office staff and all people involved have helped us to make it as smooth as possible. We can come in at any time and the staff keep in touch with us and are available for us.
Thanks to everyone for all that they do here.

How likely would you be to recommend Romford Nursing Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am so pleased that when the hospital said my mother needed 24 hour palliative care I chose Romford Nursing and Care Centre. Everyone is so kind and caring. A lovely atmosphere, very clean, large rooms. Lots of activities, hairdressing etc.

How likely would you be to recommend Romford Nursing Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident here for one month and she has been shown nothing but kindness. The care she receives is very good and she really enjoyed the recent Halloween party (so did I). I can't wait for the Christmas festivities. The food is very good. I can ring anytime to see how she is. The home is very clean. I am very happy that my lovely mum is being well taken care of.

How likely would you be to recommend Romford Nursing Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Mike Higginson, Chief Operating Officer at Romford Nursing Care Centre responded to this review on 25 Nov 2016:

Dear Christine thank you so much for your positive review it is lovely when kind people take the time to appreciate what is good in care especially when sometimes there is so much negativity in the media as has appeared sadly this week again. Thank you.

My father has only been in the Romford Nursing Care Home for a short while but to see the change in him is fantastic. He had previously spent some time in the hospital. He wasn't happy and began to shut down. He had spent a week earlier in the year in the care home and had settled in very nicely but became unwell. No fault of the care home. After much negotiations with the home, hospital and social services because of outside problems, he is now back at the home which he had asked to go back to. He is very happy and is pleased to be back. The cleanliness is very good. The staff are wonderful and that's right across the board from caretaker to management. Nothing is too much trouble. He enjoys the food and has begun to put on weight. He has started to mix a little bit with other residents and is asked if he wants to get involved in some of the activities which are on offer. All in all, as long as he is happy we are very happy.

How likely would you be to recommend Romford Nursing Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I go regularly to see my mother 3 or 4 times a week. I'm satisfied with the care she receives.

How likely would you be to recommend Romford Nursing Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

My husband spent 22 months on Manor Unit at The Romford Nursing Care Centre. During that time he had exemplary care and found all the staff to be kind, caring and extremely helpful. When my husband came out of hospital to spend his final weeks the care was first class. My husband went into hospital without a pressure sore in sight but ten days in hospital saw him return with very bad lesions. Within a week of him being back, with the vigilant care he received we saw a massive improvement, some had actually healed entirely due to the excellent care he received from all the staff. I visited almost daily and was always made to feel welcome, the staff were kindness itself.

How likely would you be to recommend Romford Nursing Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good, happy with service.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff always helpful. During the last six months Romford Centre has improved substantially keep up the good work!

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been resident for 4 weeks and I have found the environment excellent and the staff informative and attentive to her well being. The new manager and staff are always available for any query or information, as well as having monthly meeting with the manager for relatives keeping everybody informed and available to answer any queries.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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