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St Pauls Care Centre, Hemel Hempstead, Hertfordshire
St Pauls Care Centre
St Pauls Care Centre

Tel: 01442 229170

St Pauls Care Centre, in Hemel Hempstead, is a secure and purpose-built elderly care facility, with a flexible service designed to respect the needs of the individual.

Nursing, dementia, intermediate and continuing care are all carried out at the home, which looks to assist community health services in whatever areas of expertise carers have.

Eighty-eight beds are available in total and a wide range of health professionals regularly visit the home to ensure that care packages are kept up-to-date.

Group: Westgate Healthcare Ltd

Person in charge: Juliana Mensah (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 88 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Admission subject to full prior assessment. Ages 50+.

Single Rooms: 88

Rooms with ensuite WC: 88

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on St Pauls Care Centre: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by St Pauls Care Centre

Please Contact Us for Latest Vacancies

Awards / Recognitions

November 2012

Current Recommendations

Recommendation Score: 9.7 (9.661)

The user 'Recommendation Score' (9.7 for St Pauls Care Centre) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of St Pauls Care Centre

Very simple - St Paul's really does take care of my mother, the staff work as a team to provide excellent physical care, but also show a great deal of love and respect for my mum.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Lynda Mills-Webb (Daughter of Resident/Service User) on Thursday 23 October 2014.

Review of St Pauls Care Centre

I have been highly impressed with the support and care delivered to my father.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sarah-Jane Stace (Daughter of Resident/Service User) on Thursday 23 October 2014. Review relates to October 2014.

Review of St Pauls Care Centre

Very good staff, helpful and cheerfull.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by David Jhome (Husband of Resident/Service User) on Wednesday 22 October 2014.

Review of St Pauls Care Centre

Well run nursing home. The staff are a happy bunch. The care is superb.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Allan Stace (Resident / Service User) on Thursday 16 October 2014. Review relates to October 2014.

Review of St Pauls Care Centre

A very friendly all round excellent home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Roy Bouttell (Friend) on Wednesday 15 October 2014.

Review of St Pauls Care Centre

I am so very happy with the care my mum has received from St Pauls. Transitioning mum from being independent at home to full nursing care was made possible by the excellent staff of St Pauls. I am full of praise for this facility. It is a great new home for my mum.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Caroline Tibbles (Daughter of Resident/Service User) on Tuesday 14 October 2014.

Review of St Pauls Care Centre

The best possible care we could have hoped for, safe and caring environment. All staff are a credit to Scarborough Court.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Judith Parker (Daughter of Resident/Service User) on Tuesday 14 October 2014.

Review of St Pauls Care Centre

On my short acquaintance with St Pauls I am very impressed and it is a pleasure to visit.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Heather Lewis (Wife of Resident/Service User) on Tuesday 14 October 2014.

Review of St Pauls Care Centre

I am greatly satisfied with what I am getting and pleased with my care. My medical needs are greatly met. I have been to the hospital several times and I can say that the care here is better.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Maurice Furness (Resident) on Tuesday 29 April 2014.

Review of St Pauls Care Centre

This is an excellent place for elderly people. Staff are fantastic. I would recommend this care home to people any time.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Naila Babar (Daughter of resident) on Monday 28 April 2014.

Review of St Pauls Care Centre

Very good staff who looked after my mother who was unable to communicate and had to stay in bed. They were all very kind and respectful to her and me. Thank you all very much.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by David R (Son of resident) on Tuesday 22 April 2014.

Review of St Pauls Care Centre

My partner has lived in this home for over four years. I have always known that he is being properly looked after, both physically and mentally. He says that he feels safe here. He is only 53, so is much younger than most of the other residents. The staff - nursing and other - often pop in his room for a chat. As he is totally bed bound, this means a lot to both of us.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Christine Sullivan (Partner of resident) on Tuesday 8 April 2014.

Review of St Pauls Care Centre

The care my brother-in-law receives is second to none, the staff are friendly and polite towards us when we visit. My brother-in-law often comments on our visits that "this is not a bad place to live" which is a great comfort to us knowing that he is happy. He can be very difficult at times but the staff manage him really well . I hope he ends his days at St Paul's in my opinion there is no where better.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Cynthia M (Sister-in-law of resident) on Tuesday 8 April 2014.

Review of St Pauls Care Centre

I think the care home provides quality facilities and assistance. The availability of support facilities are most helpful, I think I like everything about the care home. Thank you.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by John L (Service user) on Tuesday 8 April 2014.

Review of St Pauls Care Centre

I have been a resident at St Paul's Care Centre for three years now. Care given to me is excellent. All the staff are caring and lovely. St Paul's is my home and I enjoy staying here.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Ingaborg H (Service user) on Tuesday 8 April 2014.

Review of St Pauls Care Centre

I have been really impressed with the care provided by the above home. The staff are very caring and treat the residents with respect and dignity. Staff have a positive attitude in ensuring the residents have a good quality of life. They are proactive in ensuring that residents have access to assessments by other professional services, eg dieticians, SALT, GP and dentist. Although this resident is unable to take part in activities, I have observed that a good variety is provided for those residents who can participate. I am unable to comment on the standard of food as the resident in question is PEG fed. I am impressed by the high standard of cleanliness maintained by the home. Also, as this home provides nursing care, it is inevitable that there will be various degrees of incontinence among the residents and I am impressed at how this is managed. I would certainly have no hesitation in recommending St Paul's Care Centre to anyone in need of good nursing care.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Submitted by Susan M (Very good friend of resident - closest thing she has to a daughter) on Monday 21 October 2013.

Review of St Pauls Care Centre

At first sight it looks like a hotel, and service by management and staff is on par with some excellent hotels I have stopped at. The rooms are very good, with comfortable beds, and en-suite wet rooms. I hope when my time comes I will be places in something similar.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by David R (Son of resident) on Monday 7 October 2013.

Review of St Pauls Care Centre

I have found the general conditions, and the friendly, helpful carers and management staff here to be excellent. My husband doens't generally join in with activities, preferring to stay in his room, but from what I have heard and seen when visiting him, there always seems to be plenty going on and it sounds very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Mary Hannaby (Wife of resident) on Wednesday 28 August 2013.

Review of St Pauls Care Centre

St Paul's Care Centre treats patients with dignity and concern. Staff are kind and cheerful. The rooms are modern, clean and bright, and are kept up to a high standard of cleanliness. The activities staff are caring and they provide daily activities with enthusiasm for the residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Maureen Anscomb (Daughter of resident) on Wednesday 14 August 2013.

Review of St Pauls Care Centre

Patient has impaired sight. We are working towards getting something for him to do during the morning. Have just today given him a hearing local paper.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by H. Grimwood (Partner of Patient) on Tuesday 13 August 2013.

Review of St Pauls Care Centre

We are pleased with the care my mother receives and always find the staff very helpful.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Marlene L (Daughter of resident) on Tuesday 13 August 2013.

Review of St Pauls Care Centre

Rooms are nice, always clean. Father well cared for. Nice friendly staff. Kept informed and an allround well run care home. Very pleased with choice.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Submitted by Dermot L (Son of resident) on Tuesday 13 August 2013.

Review of St Pauls Care Centre

The most caring care home I have ever been in. The staff are really great to the residents and from the Manageress to the Cleaners they are excellent. I would not want my son to go anywhere else. he is treated extremely well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by S. Douglas (Mother of Resident) on Monday 12 August 2013.

Review of St Pauls Care Centre

It's good, very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Donald Savage (Resident) on Friday 9 August 2013.

Review of St Pauls Care Centre

Absolutely a first class care home. Five star service and support.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Barbara D (Wife of resident) on Thursday 8 August 2013.

Review of St Pauls Care Centre

In October last year my family was told my dad needed nursing care. For me, I felt like it was the end of my world and I was letting my dad down. St. Pauls was the second home I viewed. Straight away it felt good. I knew it was the place I wanted my Dad in. I visit everyday. I see the care everyone gets. 6 months on and I feel like the home is part of my family and I know my dad is happy and safe.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by M. Godfrey (Daughter of Resident) on Tuesday 6 August 2013.

Review of St Pauls Care Centre

I feel safe and very happy with the care I receive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by A. Goddard (Resident) on Monday 5 August 2013.

Review of St Pauls Care Centre

I feel that my mum is well cared for at St Pauls. The staff are friendly and approachable. The nurses are caring and knowledgeable. Everybody is really helpful and supportive. We visit mum different hours of the day and night and have never felt out of place. St Paul's is very much like a big family.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Rebecca Harvey (Daughter of resident) on Thursday 1 August 2013.

Review of St Pauls Care Centre

The care my brother-in-law has received while in this care home is first class. The staff are always pleasant and helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Cynthia Minall (Sister-in-law of resident) on Wednesday 31 July 2013.

Review of St Pauls Care Centre

After a very warm welcome I have been looked after extremely well with much kindness, sympathy and patience.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by A. Ingram (Resident) on Friday 26 July 2013.

Review of St Pauls Care Centre

St Paul's is a lovely place to come to. It is very homely. I have been here nearly 4yrs and I've been well cared for. The staff are very friendly and help you a lot.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Joyce M (Resident) on Friday 26 July 2013.

Review of St Pauls Care Centre

Always greeted with friendly, happy smiles from reception through to carers, nursing, staff and staff behind the scenes (cleaners/maintenance etc). Good to know that elderly parents are receiving excellent care, that they are safe, treated with respect, dignity and compassion when in a frail vulnerable position due to health/age. They deal with any problems (not always easy) efficiently but always with respect & care taking the resident/service user's comments on board and rectifying in a caring manner with respect. Overall very happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Diane C (Daughter of resident/daughter of service user) on Wednesday 10 July 2013.

Review of St Pauls Care Centre

All staff from cleaning staff, nursing staff, carers and admin have shown care and compassion to my mother, her dietary needs have been met, on arrival to visit her we are met by wonderful Miriam. Always cheerful and helpful, as far as the family are concerned mum could not be in a better place. Nursing staff are always alert to any problem that arises and act promptly.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Eve D (Daughter of resident) on Tuesday 11 June 2013.

Review of St Pauls Care Centre

All the staff are friendly and attentive. My wife has been in the home for just over 2 years and the majority of carers and nurses looking after her were there when she first went in. This suggests good management and staff satisfaction. Friends who visit also say how clean and caring the home appears to be.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Roy Ilott (Husband of resident) on Friday 7 June 2013.

Review of St Pauls Care Centre

My mother is in stage 7 of dementia and needs 24 hour support and total care. All staff are kind and caring. Nurses are on each floor all the time. As soon as anything arises where nursing or medication is needed they give immediate and appropriate response. All staff are ready to answer any questions or concerns with kindness and respect. Every effort is made to create a homely environment in individual rooms and a friendly and co-operative environment in lounges. Personal and corporate celebrations and festivals are highlighted and celebrated. Individual nutritional needs are accommodated. Each person is respected and cared for, personal integrity is given priority.

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Pamela A (Daughter of resident) on Thursday 16 May 2013.

Review of St Pauls Care Centre

I visit twice a week and are always greeted with a smile and a 'hello how are you'. They look after my friend very well and he is very happy living in the Home. Great Staff and facilities. It is very clean and tidy.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Brian Rumph (freind of user) on Wednesday 8 May 2013.

Review of St Pauls Care Centre

Because I feel that an establishment like St Paul's and the facilities it offers deserves a good recommendation.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Albert Evans (Husband of resident) on Tuesday 7 May 2013.

Review of St Pauls Care Centre

My late husband spent his last month here. Excellent nursing, staff always very polite, courteous and kind. My husband was looked after impeccably and I am very satisfied with the attention he received and the support I was given at a very difficult time.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Georgia Roff (Wife of resident) on Friday 5 April 2013.

Review of St Pauls Care Centre

Everyone front of house, kitchen, cleaners, laundry and above all nursing staff and carers really do care for the residents. Also giving the relatives their information and care too. Highly recommended.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Anne Wendy West (Wife of resident) on Monday 21 January 2013.

Review of St Pauls Care Centre

The nursing care is very good.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Pat Pemberton (Wife of resident) on Monday 7 January 2013.

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