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Kew House, Wimbledon, London, London
Kew House
Kew House

Tel: 020 8971 0190

Kew House is a luxury care home situated in Wimbledon. The home has outstanding facilities and offers the highest level of relationship-centred care.

The home's modern interior is designed to be both homely and comfortable. Each bedroom is elegantly furnished and has its own en-suite facility, while several rooms also have direct access onto an outside patio.

Residents at Kew House are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities Kew House has a dedicated activities coordinator who organises a packed calendar of events and occasions.

Kew House offers quality nursing, dementia and residential care.

Group: Hallmark Care Homes

Person in charge: Steve Neal (General Manager)

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 81 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Over 65 and overs.

Single Rooms: 81

Rooms with ensuite WC: 81

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Kew House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Kew House

2 Bed Vacancies
(Dementia)
posted 12 Aug 2014

Awards / Recognitions

November 2013

Care Leadership Finalist

Date: Friday 29 Nov 2013
more details

Care Personality Finalist

Date: Friday 29 Nov 2013
more details

March 2013

Nursing Home Operator of the Year

Date: Wednesday 27 Mar 2013
more details

June 2012

Best Public Caterer

Date: Thursday 28 Jun 2012
more details

November 2011

Current Recommendations

Recommendation Score: 9 (9.004)

The user 'Recommendation Score' ( 9 for Kew House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Kew House on Wednesday 4 June 2014 by John Y (Husband of Resident)

My wife Elizabeth has advanced Alzheimers. I looked after her at home as long as I could but it became cleat that she would have to move into full time care despite the fact that she is only 57, she has now been in Kew House for five months. I cannot speak highly enough of the facilities, the staff and importantly the range of activities on offer for the residents. Elizabeth's condition continues to deteriorate but she is looking more settled and content than she was for some months before leaving home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Friday 23 May 2014 by Nancy S (Resident)

I think it is 100 per cent. Food great. Staff work so hard and are excellent. Love the coffee area.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Friday 23 May 2014 by Ralph H (Husband of resident)

A very caring environment where care is delivered to a very high standard. The entire staff, whatever their individual roles and responsibilities, are trained to interact with residents at all times. My wife was admitted as a high needs dementia patient; staff at Kew House successfully managed her challenging behaviour so that she settled in, in just 4 weeks. She now feels secure in the environment she feels is her home. The quality of the building and facilities provide comfort and dignity to patients.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Monday 12 May 2014 by Diana C (Daughter of resident)

My mother, aged 106, has been in Kew House for just over two months, having been living in a sheltered flat. It has been a difficult and stressful settling in period during which we have had tremendous support and understanding from the manager and his team. The carers have been unfailingly kind and patient. My mother likes her room which is large and she has been able to bring some furniture, china, and pictures from home. She is very comfortable and well looked after in extremely pleasant surroundings. She is now happily settled.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Thursday 27 March 2014 by Phillipa Marshall (daughter of resident)

I hesitate to recommend the home at the moment as there are serious staff shortages and the service for residents has gone down in the last few months. A well attended meeting in the home last night pinpointed these issues and we are losing the current manager who has only been at the home for a few months. I can however strongly recommend the location, facilities and cleanliness of the home, and the politeness of reception staff and unlimited, unfettered access for relatives.

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Review of Kew House on Monday 9 September 2013 by Marion Drake (Niece of resident)

The building is beautiful, clean, and no bad smells. All residents appear happy here. I only wish, when my time comes (I am 67) I can come here.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Monday 10 June 2013 by William W (Respite Resident)

The staff provide a comfortable residence.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Friday 7 June 2013 by Malcolm G (Resident)

On entering Kew House, the impression is that you are entering a first class hotel. Every member of the staff (without exception) is friendly, helpful and courteous. Nothing is too much trouble for them. I fully recommend Kew House as being a home from home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Friday 7 June 2013 by Sheila W (Resident)

It is a beautiful place in a lovely setting. All the staff are lovely, always more than helpful, beautifully dressed and always smiling. Nothing is too much trouble for them. The food is excellent and they cater for all your needs. I cannot recommend highly enough.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Thursday 6 June 2013 by Michelle C (Daughter of resident)

Very happy with management and carers, especially the way they treat my dad. They always remember a person who has opinions, views and feelings.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Review of Kew House on Friday 12 April 2013 by Jason W (Son of resident)

Good staff, friendly atmosphere and pleasant environment.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Thursday 11 April 2013 by Peggiann C (Relative of resident)

I have found the nursing staff and carers at Kew House do a wonderful job. They are always cheerful and on the whole pretty happy. They work extremely hard and I, as a relative, am very pleased with the care my relative receives. I viewed some 40 care homes before finding Kew House ... as they say 'save the best to last'. I would also add that the receptionists are most welcoming and pleasant.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Thursday 11 April 2013 by Roger F (Son of resident)

The ambiance of the entire building is just right and you feel at home on every visit. The staff are very welcoming, friendly and helpful. Our questions were answered openly and have continued to be dealt with well. Dad immediately took to Kew House and enjoys the food and the optional activities. He seems to have a good relationship with most of the staff. Out of all the homes we viewed before Dad moved in, this was our first preference. Dad viewed Kew house without us being present - and took to it immediately.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Review of Kew House on Thursday 11 April 2013 by Pauline A (Daughter of resident)

My mother's health has definitely improved since coming to Kew House. The staff are all very caring and helpful. The activities have improved and there is something every day from knitting to exercises, flower arranging to cake making. The day trips are also most enjoyable for all the residents, including shopping trips, Richmond Park, etc.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Kew House on Thursday 11 April 2013 by Andrew W (Son of resident)

The general environs and standard of accommodation are high. Staff are friendly and efficient, turnover is somewhat high, although I imagine that is normal for the industry. Activities are good although more and more variety would be welcome. Food and drink are of excellent quality and very varied.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Review of Kew House on Thursday 11 April 2013 by Jerzy G (Resident)

Kew House is a recently purpose built care home featuring all modern amenities. It is to my way of thinking streets ahead of the other care homes for miles around, the food is not yet up to standard that might be expected from a top class establishment but it is steadily improving. A new managerial team has just been appointed that shows every sign of maintaining and improving facilities and standards even further. I would recommend this home to anyone looking for modern surroundings to spend remaining years of his or her life.

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Kew House on Thursday 11 April 2013 by Denise T (Resident)

This is a good care home, therefore I highly recommend it. However there is room for improvement with regards to the staff. The staff are willing and ready to learn and help in any way they can and in my opinion they are doing their best.

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Food & Drink: Excellent

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

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