Ashbourne Court Care Home, Andover, Hampshire
Ashbourne Court Care Home, Andover, Hampshire
Ashbourne Court Care Home, Andover, Hampshire

Ashbourne Court Care Home provides residential and nursing care to older people, including people with a form of dementia, with carers accustomed to dealing with sensitive mental health needs. Palliative and respite care are also available.

This comfortable facility offers en-suite bedrooms, tailored care packages and an active lifestyle, together with a warm social atmosphere and friendly service. The recreation and activities team oversee everything: from bingo and knitting to skittles and sing-alongs. Residents and their families can participate in the planning process, to make sure that the home is providing something for everyone.

Meals are prepared by trained chefs, offering residents a varied daily menu of nutritious and tasty food. Special diets can be catered for.

Ashbourne Court offers brighterkind care - an individually tailored, person-centred approach to care. When you arrive at Ashbourne Court, the team will work with you to develop a personalised care plan that will include everything from your hobbies, exercise, and dietary preferences, to any health issues you might have. It will determine the level and type of care you receive. This can vary from minimal residential care to full support.

For Ashbourne Court, every day is a new opportunity. To engage, encourage and appreciate and to be there when it matters.

Group: brighterkind

Person in charge: Rajesh Ayyappan (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 64 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Ashbourne Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 01 Jul 2016

Residential, dementia and nursing care available

Current Reviews

Review Score: 8.4 (8.404)

The Review Score of 8.4 (maximum of 10) for Ashbourne Court Care Home is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.404 is made up of a Quality Score of 4.354 Points (maximum of 5) relating to the rating and a Quantity Score of 4.05 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.404 for Ashbourne Court Care Home is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.354 for Ashbourne Court Care Home is calculated as follows: ( (46 Excellents x 5) + (38 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 96 Ratings = 4.354

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.05 for Ashbourne Court Care Home is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 64 Registered Beds) x 2 = 0.250

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother seems happy and much more stimulated now thanks to the efforts of the staff.

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I am very happy with the care my mother receives. I am kept informed of any falls or reasons to call doctor etc. All staff are friendly and welcoming. My mum says the food tastes the same and isn't very nice. I have no comment as I haven't eaten there. Management and admin are very approachable so I know I have a problem. I can always talk to someone.

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident for 3 years now and in all that time I have found everybody from management down through all other staff members to be caring, approachable on all subjects, fully aware and considerate to personal needs of residents. Information is passed on quickly to the family so you always feel confident of good care. Ashbourne Court has always been very clean throughout, the catering and laundry services are of a high standard and in the 3 years I have regularly visited the home I have never seen or heard anything that would give me cause for concern.

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother became a resident at Ashbourne Court, Andover in November 2015, having been looked after by myself and the help of a care agency who visited 3 times a day. She lived alone and it became quite obvious that she needed to have 24 hour care. We took mum to visit Ashbourne Court and she agreed to stay there after a 2 week respite with them. She has been there now for 7 months. Her condition has deteriorated which was expected in my opinion. The staff are very kind and helpful to her, helping her to get the most out of her day.

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I have nothing but good things to say about Ashbourne Court - it is very welcoming. Managers and office staff are helpful and make themselves available. Carers treat residents with kindness and compassion. 'Housekeeping' is very thorough and carried out with a smile. The food always looks inviting and is enjoyed by my mum. The activity program is exceptional - there is a great deal of thought given to what the residents would enjoy and there is something on mornings and afternoons, Monday through Friday - this makes for a fun time for everyone.

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the nursing staff all very helpful and caring always notifying me of any changes in my mother. The carers are always cheerful, friendly and helpful.

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My uncle has been happy and well cared for in this care home. The place is very well managed, always clean. The staff are always very good and care for the residents. Food is fresh produce, prepared fresh daily, always good. I have already recommended Ashbourne Court to others and their relative has moved in.

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Mum's care is excellent! the carers are very attentive and the entertainment in the home is very good. Mum has been kept in really good physical shape and enjoys her "home".

How likely would you be to recommend Ashbourne Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rajesh Ayyappan, Home Manager at Ashbourne Court Care Home responded to this review on 08 Apr 2016:

Thank you very much.

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