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Francis Court, Copthorne, Crawley, West Sussex
Francis Court
Francis Court

Tel: 0333 434 3030

Francis Court specialises in a number of care forms, including nursing, residential and the challenging needs of individuals who have a form of dementia.

All personal needs are dealt with sensitively by Francis Court's team of professional carers, who are also skilled in taking on end-of-life care requirements when required.

The accommodation has its own secluded garden with a pond, together with an outside reminiscence area that helps residents suffering memory loss to maintain a calmer outlook.

Group: Care UK Nursing & Residential Care Services

Person in charge: Desiree Jooste (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 87 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 87

Rooms with ensuite WC: 87

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Francis Court: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Francis Court

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Francis Court

Current Recommendations

Recommendation Score: 9.3 (9.257)

The user 'Recommendation Score' (9.3 for Francis Court) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Francis Court

We were impressed on our initial visit by the receptionist and the interaction we observed between staff and residents. We have been proved right. Everyone here is very helpful but obviously we see the nurses and carers mostly. Their level of care is excellent and mummy is most appreciative of this and their friendliness. It's fantastic that we are welcome to visit at any time, which we do, so we know that we have made the right choice.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Margaret (Anne) Munday (Daughter of Resident/Service User) on Wednesday 17 December 2014. Review relates to November 2014.

Review of Francis Court

We have been very impressed with the standard of care. ALL the staff have such a caring attitude and are so approachable. We have always been made very welcome and nothing is too much trouble. We are very happy that we have chosen this home for our mother.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Frances L (Daughter of Resident/Service User) on Wednesday 17 December 2014. Review relates to December 2014.

Review of Francis Court

Everything at Frances Court is perfect. No worries about anything.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter Hartfield (Partner of Resident/Service User) on Friday 12 December 2014.

Review of Francis Court

After many changes in managers over the last eighteen months we now have a new manager who will be introduced next week to the families.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Jennifer S (Daughter of Resident/Service User) on Tuesday 9 December 2014. Review relates to November 2014.

Review of Francis Court

I find all the staff caring and considerate. I am always informed of what my mum has done (including activities undertaken). I and other visitors are welcomed and respected. Her room is lovely and kept clean and tidy. The garden is beautiful and I enjoyed the fact that it was well utilised in the summer. Recent management changes seem to be for the better. Well done all!

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Shirley Ann M (Daughter of Resident/Service User) on Tuesday 9 December 2014.

Review of Francis Court

Very friendly welcome when I visited the home for the first time - answered all the questions asked - lovely atmosphere. The staff are wonderful - very understanding, and kindness shines through - it makes it feel like home. Harry's room is very well appointed with every need he will want - and very happy to leave him in your care. The office staff have been very kind and understanding with me - and have gone beyond the call of duty - made life very easy for me.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Josephine Beard (Wife of Resident/Service User) on Tuesday 9 December 2014. Review relates to November 2014.

Review of Francis Court

You are made to feel welcome. Residents are well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Faith M (Friend of Resident/Service User) on Tuesday 9 December 2014. Review relates to November 2014.

Review of Francis Court

Staff always friendly and caring. Please keep up all your hard work.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by James H (Son of Resident/Service User) on Tuesday 9 December 2014. Review relates to November 2014.

Review of Francis Court

Francis Court is a very friendly, safe home. Residents are well cared for, the home is clean and we, as visitors are made very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Submitted by Sheila Jupp (Friend of Resident/Service User) on Tuesday 9 December 2014. Review relates to November 2014.

Review of Francis Court

My mother has been a resident at Francis Court for just over a year, having moved from a far from satisfactory home. Apart from some management issues I have been pleased with all aspects of her care. The staff are generally delightful and are very kind to her. With the arrival of a new manager this week I am hopeful that standards will improve even more.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submitted by Sue Goerge (Daughter of Resident/Service User) on Tuesday 9 December 2014.

Review of Francis Court

The staff here are more than helpful, nothing is too much trouble. My husband has settled amazingly well, which gives the family peace of mind. The only problem is there are no Physio on the staff basis but all in all a happy place to visit.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Submitted by Elaine L (Wife of Resident/Service User) on Thursday 4 December 2014. Review relates to November 2014.

Review of Francis Court

An excellent home, staff attentive with a genuine passion for their profession. Overall very impressed. My only slight criticism is the amount of temporary staff although appreciate the difficulty in recruiting permanent staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Dean Law (Son of Resident/Service User) on Thursday 4 December 2014.

Review of Francis Court

Good accommodation. Safe environment. Well kept garden. Resident not too happy with the food very bland.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submitted by Helen M (Wife of Resident/Service User) on Thursday 4 December 2014. Review relates to November 2014.

Review of Francis Court

Excellent facilities, staff very kind caring and empathetic. A safe and secure environment.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submitted by Sarah Dance (Granddaughter of Resident/Service User) on Thursday 4 December 2014. Review relates to November 2014.

Review of Francis Court

Caring staff, excellent layout of building and facilities. Excellent safety for residents secure caring environment for vulnerable people.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Theresa D (Daughter of Resident/Service User) on Thursday 4 December 2014. Review relates to November 2014.

Review of Francis Court

My father in law has been very settled at Francis Court. He has had and continues to receive excellent care. To anyone considering Francis Court I would strongly recommend here for excellent personal care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Peter Piearcey (Son-in-law of Resident/Service User) on Thursday 4 December 2014. Review relates to November 2014.

Review of Francis Court

My dad has been very settles and is very well looked after. I would recommend Francis Court to anyone looking for excellent considered care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Sue P (Daughter of Resident/Service User) on Thursday 4 December 2014. Review relates to November 2014.

Review of Francis Court

Would certainly recommend France Court. Very happy with my husbands care. Wonderful staff, are they valued?.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Sylvia B (Relative of Resident/Service User) on Thursday 4 December 2014. Review relates to November 2014.

Review of Francis Court

After looking at many care homes, Francis Court came top of the list. Nearly a year later I am pleased with my choice. The staff are really lovely and cope with difficulties well. Thank you to everyone - my mind is at peace about the care of my dear husband.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Sylvia B (Wife of resident) on Thursday 26 June 2014.

Review of Francis Court

Hi Mark Good to see you today. My mum has settled really well at Francis Court. She's been there nearly a month which has given me time to see her becoming familiar with the new environment and enjoying a good relationship with the staff. They have been very supportive both to her and to me and they are warm and friendly. There is a good atmosphere at Francis Court and all the residents I have met seem happy. The decor is relaxing and the home is well kept. The food is tasty and well presented. I feel confident now that my mum is in good hands and FC is so much better than where she was. Thank you. Regards Sue George

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sue George (Resident's Daughter) on Thursday 14 November 2013.

Review of Francis Court

Dear Mark Two weeks have passed since Mum's respite stay, and the change in her is still being seen. She is eating better, enjoying a cup of tea more and she is trying to be more chatty too. The staff and care she received were really positive, so much so she didn't want to leave when her time was finished. I popped in the following week to collect the last bits of laundry, and to hand over cards of thanks. All the care staff I met asked after mum, said they missed her and how lovely she was. Thank you so much for the extra effort you personally put in by ensuring she could stay here despite scheduled refurbishment. Francis Court is a home from home and a credit to care of the elderly and dementia needy clients. We have today been told mum has been approved as a Band C funded dementia care client by WS Social Services. As a family we have to find her a place and will be talking together about the possibilities available. Dr Litchfield her GP recommended Francis Court and I know she has patients there so we may also seek her advice and support.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sandra Cooke (Resident's Daughter) on Thursday 14 November 2013.

Review of Francis Court

I think this is an excellent home. My brother has been here for 6 months and is extremely happy and well cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Gillian I (Sister of resident) on Wednesday 27 February 2013.

Review of Francis Court

My mother has been living at Francis Court for three months now and I have to say she has settled in remarkably well, especially as she never imagined herself living in a care home. There have been initial settling in teething troubles but all of a minor nature and the point in mentioning this is the level of care and attention mother has received in resolving any such issues. The staff really make the residents feel like the home is their own home and that there is a freedom of choice and an ability to be treated individually. Visiting is always a pleasure and the staff make everyone very welcome. They even hosted a small party for Mother's memorable birthday which made her day even more special. I have no hesitation in recommending Francis Court.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Paul Harnett (Son of resident) on Sunday 27 January 2013.

Review of Francis Court

My Mother has lived at Francis Court since it opened and the whole family were amazed how easily she settled in. She is extremely well cared for by the most patient & dedicated team. The entire team at Francis Court have taken the time to get to know Mum and understand her character & individual needs, they seem to know her every mood and recognize when she needs a hug or just some space! The whole family, through to great grandchildren enjoy visiting times and are always warmly welcomed by everyone. The Home is clean, spacious, and enjoys a truly unique & relaxed family atmosphere. The food is varied and fresh and the laundry service is good. I would highly recommend Francis Court to anyone!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Suzanne SAWYER (Daughter of resident) on Saturday 19 January 2013.

Review of Francis Court

My uncle has been living at Francis Court since it opened and I am so happy with the care he is receiving. He is much more settled than at 2 previous homes and I commend the wonderful staff for their natural patient approach to each resident, they are very much cared for as per their individual needs. Whenever possible, my uncle is taken to the newsagent to pick up his own newspaper which he loves. The laundry service is great, as is the food, he seems to have a much better appetite! And nothing is too much trouble for the management team either. So far, so so good, can't fault the home at all.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Lorraine Stroud (Niece of resident) on Tuesday 15 January 2013.

Review of Francis Court

My father has been at Francis Court for two months. I was reluctant to move him into a care home however my fears were soon put to rest once I had met the team. The home has a lovely feel about it and Dad has been enjoying a range of activities which has surprised us all as a family. I highly recommend a visit should you be considering care for a loved one.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Melissa Carrington (Daughter of resident) on Friday 11 January 2013.

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