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Francis Court, Copthorne, Crawley, West Sussex
Francis Court
Francis Court

Tel: 0333 434 3030

Francis Court specialises in a number of care forms, including nursing, residential and the challenging needs of individuals who have a form of dementia.

All personal needs are dealt with sensitively by Francis Court's team of professional carers, who are also skilled in taking on end-of-life care requirements when required.

The accommodation has its own secluded garden with a pond, together with an outside reminiscence area that helps residents suffering memory loss to maintain a calmer outlook.

Group: Care UK Nursing & Residential Care Services

Person in charge: Julie Millward (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 87 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Challenging Behaviour • Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 87

Rooms with ensuite WC: 87

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Francis Court: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Francis Court

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Francis Court

Current Recommendations

Recommendation Score: 8.8 (8.833)

The user 'Recommendation Score' (8.8 for Francis Court) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Francis Court on Thursday 26 June 2014 by Sylvia B (Wife of resident)

After looking at many care homes, Francis Court came top of the list. Nearly a year later I am pleased with my choice. The staff are really lovely and cope with difficulties well. Thank you to everyone - my mind is at peace about the care of my dear husband.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Francis Court on Thursday 14 November 2013 by Sue George (Resident's Daughter)

Hi Mark Good to see you today. My mum has settled really well at Francis Court. She's been there nearly a month which has given me time to see her becoming familiar with the new environment and enjoying a good relationship with the staff. They have been very supportive both to her and to me and they are warm and friendly. There is a good atmosphere at Francis Court and all the residents I have met seem happy. The decor is relaxing and the home is well kept. The food is tasty and well presented. I feel confident now that my mum is in good hands and FC is so much better than where she was. Thank you. Regards Sue George

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Francis Court on Thursday 14 November 2013 by Sandra Cooke (Resident's Daughter)

Dear Mark Two weeks have passed since Mum's respite stay, and the change in her is still being seen. She is eating better, enjoying a cup of tea more and she is trying to be more chatty too. The staff and care she received were really positive, so much so she didn't want to leave when her time was finished. I popped in the following week to collect the last bits of laundry, and to hand over cards of thanks. All the care staff I met asked after mum, said they missed her and how lovely she was. Thank you so much for the extra effort you personally put in by ensuring she could stay here despite scheduled refurbishment. Francis Court is a home from home and a credit to care of the elderly and dementia needy clients. We have today been told mum has been approved as a Band C funded dementia care client by WS Social Services. As a family we have to find her a place and will be talking together about the possibilities available. Dr Litchfield her GP recommended Francis Court and I know she has patients there so we may also seek her advice and support.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Francis Court on Wednesday 27 February 2013 by Gillian I (Sister of resident)

I think this is an excellent home. My brother has been here for 6 months and is extremely happy and well cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Francis Court on Sunday 27 January 2013 by Paul Harnett (Son of resident)

My mother has been living at Francis Court for three months now and I have to say she has settled in remarkably well, especially as she never imagined herself living in a care home. There have been initial settling in teething troubles but all of a minor nature and the point in mentioning this is the level of care and attention mother has received in resolving any such issues. The staff really make the residents feel like the home is their own home and that there is a freedom of choice and an ability to be treated individually. Visiting is always a pleasure and the staff make everyone very welcome. They even hosted a small party for Mother's memorable birthday which made her day even more special. I have no hesitation in recommending Francis Court.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review of Francis Court on Saturday 19 January 2013 by Suzanne SAWYER (Daughter of resident)

My Mother has lived at Francis Court since it opened and the whole family were amazed how easily she settled in. She is extremely well cared for by the most patient & dedicated team. The entire team at Francis Court have taken the time to get to know Mum and understand her character & individual needs, they seem to know her every mood and recognize when she needs a hug or just some space! The whole family, through to great grandchildren enjoy visiting times and are always warmly welcomed by everyone. The Home is clean, spacious, and enjoys a truly unique & relaxed family atmosphere. The food is varied and fresh and the laundry service is good. I would highly recommend Francis Court to anyone!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Francis Court on Tuesday 15 January 2013 by Lorraine Stroud (Niece of resident)

My uncle has been living at Francis Court since it opened and I am so happy with the care he is receiving. He is much more settled than at 2 previous homes and I commend the wonderful staff for their natural patient approach to each resident, they are very much cared for as per their individual needs. Whenever possible, my uncle is taken to the newsagent to pick up his own newspaper which he loves. The laundry service is great, as is the food, he seems to have a much better appetite! And nothing is too much trouble for the management team either. So far, so so good, can't fault the home at all.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Francis Court on Friday 11 January 2013 by Melissa Carrington (Daughter of resident)

My father has been at Francis Court for two months. I was reluctant to move him into a care home however my fears were soon put to rest once I had met the team. The home has a lovely feel about it and Dad has been enjoying a range of activities which has surprised us all as a family. I highly recommend a visit should you be considering care for a loved one.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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