Sunrise of Winchester

Stockbridge Road, Winchester SO22 5JH

Sunrise of Winchester, Winchester, Hampshire
Sunrise of Winchester, Winchester, Hampshire
Sunrise of Winchester, Winchester, Hampshire

The prestigious Sunrise of Winchester community is set close to the villages of Weeke and Harestock on the Stockbridge Road to the north of Winchester, historically known as the capital of England. The attractive city centre is just a short bus journey away, featuring a variety of shops, restaurants and entertainment including the Theatre Royal. The community is easily accessible and offers road and rail links to London, the Midlands, the South and the New Forest, making it a convenient location for visiting friends and family. The high standards extend to home-cooked, nutritionally balanced food and restaurant style dining, whilst the range of home like suites all possess en suite bathrooms and food preparation areas. As well as Winchester, the community serves Stockbridge, Andover, Basingstoke, Alton, Petersfield and areas of North Hampshire, Western Surrey and West Sussex.

Group: Sunrise Senior Living

Person in charge: Sue Arquier (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 103 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 103

Rooms with ensuite WC: 103

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Sunrise of Winchester: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.652)

The Review Score of 8.7 (maximum of 10) for Sunrise of Winchester is based on 16 Review/Recommendations in the last 2 years. This Review Score of 8.652 is made up of a Quality Score of 4.4 Points (maximum of 5) relating to the rating and a Quantity Score of 4.252 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.652 for Sunrise of Winchester is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.4 for Sunrise of Winchester is calculated as follows: ( (112 Excellents x 5) + (47 Goods x 4) + (28 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 190 Ratings = 4.4

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.252 for Sunrise of Winchester is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 103 Registered Beds) x 2 = 0.252

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


As soon as I walked through the front door I was greeted with a smile, everyone I have met has been lovely and had the biggest, warmest smiles. It seems everyone here is just as happy as my aunt. Thankfully it has been sunny today so we made the most of the beautiful gardens. Always a pleasure. Thank you, keep up the good work.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with everything. Food and care is top notch. I will move back permanently when the time comes.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the home is excellent in every way. The carers have become my friends as well as carers, i could not wish for more.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Plenty of activities during the day. Well cared for.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience here has been good. The staff are friendly and caring.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff all very nice. Would like entertainment at weekends more- otherwise good.

How likely would you be to recommend Sunrise of Winchester? Don't know

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Please can we have two people to help with the breakfasts. I find the food at dinner etc. ok

How likely would you be to recommend Sunrise of Winchester? Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Very Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Very Poor

UK Marketing, Marketing Manager at Sunrise of Winchester responded to this review on 04 Feb 2016:

Thank you for taking the time to review Sunrise of Winchester. Your feedback is important to us, as is the care and well-being of all of our residents. We run a full activity program with a least 5 activities a day which are tailored to suit individual needs. We would like to understand your concerns further, we would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully. The Sunrise Team

On the whole, care is good. But, when 2 members of staff help me, they are inclined to talk to each other and ignore me. This annoys me. Generally the staff are helpful to my needs, but the off one is less inclined to help, and expects me to struggle. (I am of poor mobility).
Food is "hit & miss", some days are worse than others!! Frequently there are no clean mugs, cups, spoons etc, available in the "bistro", especially when visitors are around. Generally, a comfortable place to stay.

How likely would you be to recommend Sunrise of Winchester? Likely

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Satisfactory.

How likely would you be to recommend Sunrise of Winchester? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Very contented - have a decent sized room with locking door. I have all my own furniture and I enjoy the exercises class and have started painting which I really enjoy. I like the trips out on the Sunrise bus. Our driver is excellent.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Generally speaking I am happy and satisfied. Obviously some things could be improved. Food could be tastier, menus more varied, vegetables are often poor, deserts too sweet and too stodgy. There should be provision for a suitable diabetic pudding daily.

How likely would you be to recommend Sunrise of Winchester? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We found all the staff helpful and professional at all times. They made sure all the clients were looked after. They never minded you asking them questions. The food was always good and as my dad was on a soft diet they tried to make it as appetising as possible.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

All the staff at Sunrise have been excellent in looking after my mother. From the time we enquired about vacancies to the time my mother came to Sunrise in early September. The director of community relations has been superb in organising her accommodation and well being during this month a really excellent care home with very caring and well trained staff.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband and I came here in December 2013, he had parkinsons disease and died. I have continued living here in the same rooms with our furniture (some of which he made himself.) The staff are all pleasant and polite. The food is good. There is a good programme of events and entertainment.

How likely would you be to recommend Sunrise of Winchester? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

As you walk into Sunrise there is an immediate feeling of warmth and welcome. The staff are very loving and extremely kind, and give you their time. They listen to you. There are a lot of activities here which are good, and outings on the bus 2 to 3 times a week.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From our initial enquiry through to my mother moving in, the service and support has been excellent. Everything was done to ensure my mother's comfort and that all her needs were met. Residents are encouraged to join in activities and the whole place is alive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Sunrise of Winchester

Job Vacancies

There are no jobs posted yet for Sunrise of Winchester

Staff Profiles

Sue

Sue Arquier

Job Title: General Manager

Description:

As General Manager of Sunrise of Winchester I am privileged to lead a team of dedicated people who strive to reach the highest standards of care and who give that little bit extra which makes the difference. Winchester is a beautiful community in a beautiful environment and we hope that we enrich the lives of our residents and their families to ensure that they live life to the full.

Caroline

Caroline Martin

Job Title: Deputy Manager

Description:

Working at Sunrise of Winchester is very rewarding. As Deputy Manager and head of care I have the privilege of leading an excellent team of nurses and carers who deliver first class care. I have daily contact with residents and it is very rewarding to see them living happily in the community.

Louise

Louise Murkin

Job Title: Activities and Volunteers Co-ordinator

Description:

I have been an Activities Coordinator for many years. I feel privileged to perform this role in our community, to have time to spend time with our residents in groups but also one to one, listening to their life stories and generally enjoying special moments with them. I truly believe I have the best job in the community. It is a fulfilling and rewarding role and I enjoy it immensely. I have a strong activities team that help deliver a wide variety of activities. Sunrise of Winchester is a very special community.

Stephanie

Stephanie Colbourne

Job Title: Director of Community Relations

Description:

My role as Director of Community Relations is to help families from their initial enquiry to Sunrise through to actual move in, guiding them through everything they will need to ensure a smooth transition for their family member moving to us. Having been with Sunrise for a while now, the best part of my job is seeing a resident, who was struggling at home, joining in our activities, getting a new lease of life and making new friends.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Sunrise of Winchester