East Park Court Residential Care Home

29 Holloway Street, Bilston, Wolverhampton WV1 2SY

East Park Court Residential Care Home, Wolverhampton, West Midlands
East Park Court Residential Care Home, Wolverhampton, West Midlands
East Park Court Residential Care Home, Wolverhampton, West Midlands

East Park Court Residential Care Home is a purpose built home located in residential Bilston specialising in dementia care. Run by highly-qualified and experienced carers, care is personalised to the needs of each individual. With 44 beds, all of East Park Court's rooms are en-suite and come with telephone point and mini fridge as standard. Each room is also equipped with a flat screen, television, digital TV channels and personal DVD player. Entertainment and activity programmes catering for a range of hobbies and interests, including a light social programme, are available for residents to participate in. With its own hairdressing salon, delicious home cooked food specially developed for us by a nutritionist. A choice of TV or quiet lounges, a family room for personal gatherings and landscaped gardens, are all available for use during family visits. East Park Court provides a great place to live and visit.

Group: Sanctuary Care Ltd

Person in charge: Lynda Lovatt (Home Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 44 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Respite Care • Pets by arrangement • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on East Park Court Residential Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.470)

The Review Score of 9.5 (maximum of 10) for East Park Court Residential Care Home is based on 24 Review/Recommendations in the last 2 years. This Review Score of 9.470 is made up of a Quality Score of 4.47 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.470 for East Park Court Residential Care Home is based on 24 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.47 for East Park Court Residential Care Home is calculated as follows: ( (159 Excellents x 5) + (101 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 285 Ratings = 4.47

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for East Park Court Residential Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 44 Registered Beds) x 2 = 1.091 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


From day one (10th February 2016) I can't speak to highly enough of the service and the way my mother has been looked after. The manager and her staff have been absolutely brilliant in every dealing my sister and I have had with them. They are caring, always have time to discuss anything with you and more importantly make you feel confident in the home.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mom has moved in I have following me with information that I require so I get to know our policies and procedures. They inform me straight away if mom has had any accidents or medical needs. I hope it continues

How likely would you be to recommend East Park Court Residential Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

At East Park Court, mum, indeed each of the residents, is treated with kindness, compassion and attention to detail. From the trauma of coping along with dementia and other medical problems, mum is now relaxed and much better in herself. She is safe, very well looked after and increasingly enjoys the company and the activities. She said, 'I feel that I have found myself here'. Mum said she feels as if she is part of a community.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I found it very good, clean and staff were also very good.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have visited on various occasions at different times and have found all staff very helpful and caring. My dad always appears to be fresh, clean and tidy. My dad also speaks highly of the staff. There's always a good variety of meals and nicely cooked. So a big thank you to all the staff.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It almost broke my heart to place my dad into a care home and I have wrestled with what I have done every day since, but the staff at the home have managed to make this situation as easy as possible.
Everyone I know asks me 'are you pleased with the home? is it good?' well quite frankly, I have nothing to compare it to so really don't know. But all of the staff have made dad welcome, he appears to have fitted in well and as much as he can, he seems to like being there. All of those things, plus the fact that I know he is safe makes me think I have chosen well.
I looked around at least 15 other home before choosing here and I am glad that this is where I finally chose for my lovely dad.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mom moved in East Park count after a very difficult time, the manager there is so helpful and understanding I couldn't have managed without her help. Staff were absolutely brilliant. My mom is actually home after a lot of moving about. I would recommend this home to anybody, it's caring atmosphere is fantastic and all the activities are always going on when I visit. I would just like to thank all the staff and the manager at this distressing time.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No hesitation in choosing East Park Court for my mother in law.
Father in law spent 4 happy years here. He was treated with respect and dignity at all times. He received all the care and support he required.
Management and Staff are helpful, friendly and polite.
The environment is appropriate, giving space,light and therapeutic atmosphere.
Planned activities are available and encouraged.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

This is my first visit and first impressions are excellent, everyone is so helpful and kind. Would be happy to recommend to anyone.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Excellent standard overall. Well impressed.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband needed respite care at short notice. The manager came out and did an assessment without delay.
The whole atmosphere of the home is warm and friendly. Staff treat clients with dignity and respect Very supportive. Would definitely use this service again if the need arises

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A local hospital recommended this care home, after seeing 20 in the Walsall area, this was the best.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I would recommend East Park Court for anyone who suffers with dementia. The care given by staff to mom is excellent, she has settled very well. All staff are friendly, caring and you can approach them about any concerns you may have, The food is excellent mom is a lot more happy here.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was concerned when I was told that Mom was going into a care home but after talking to the staff on the telephone and visiting mom I am really happy with how she has settled in and how she is being treated by ALL the staff. As I live 200 miles away in Weymouth and cannot get up to see her much as I would like it is reassuring to know how happy and content she is and how good she is being treated.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

My Mother has had a lot of upheaval over the last eight months, but she has settled in very well at East Park Court. With the excellent care and assistance of all the management and staff. East Park Court is like home from home, my mom is treated with respect and dignity and we are consulted on every aspect of her care. Mom seems very happy and content in her new home, she has a lovely room with an en suite shower room.

How likely would you be to recommend East Park Court Residential Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I find the home to be satisfactory, however in case of an issue I have been able to communicate with staff regarding my father's needs, and problems have been resolved.

Overall Standard: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very good staff, nice place sister very happy.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

We are very happy with care and staff despite Elsie's fluctuating mental state where she forgets what care she receives and will deny having any - we know she receives every bit of care she needs - we would highly recommend this care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault the care and attention my mother receives from the care staff at this home, also cleaners and kitchen staff. I am happy to recommend this home to anyone at any time.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Three years ago we were looking for a residential home for our mum. Out of all the homes we visited East Park Court stood above the rest especially her room and the friendliness of the staff. Today our mother is fond of many of the staff, she is treated with respect and dignity. The staff are excellent especially the night staff 'vigilant' camping out 1/2 hourly checks when mum has been poorly.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We think the care home for Harry is a very nice place, the staff have lots of time for Harry and they do look after him very well.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the service provided is very good and the care of my mother is excellent.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

No problems, home staff have been very helpful.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always very friendly, helpful and accommodating towards myself and the service users.
Highly recommend East Park Court for a care home.

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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