Handford House, Ipswich, Suffolk
Handford House, Ipswich, Suffolk
Handford House, Ipswich, Suffolk

Handford House employs a skilled team who are able to practice their skills to potential within a purpose-built environment.

Care workers are experienced in the challenges of nursing dementia care, while the environment is also ideal for clients with physical frailty.

The aim is for all residents to live a full and enjoyable life, while having any health or well-being concerns safeguarded. Additions to help with mobility include electric profiling beds and specialist bathing.

Group: Healthcare Homes Group Ltd

Person in charge: Kay Farrell (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 52 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Residents Internet Access

Latest CQC* Report on Handford House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8 (7.985)

The Review Score of 8 (maximum of 10) for Handford House is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.985 is made up of a Quality Score of 4.708 Points (maximum of 5) relating to the rating and a Quantity Score of 3.277 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.985 for Handford House is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.708 for Handford House is calculated as follows: ( (18 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.708

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.277 for Handford House is calculated as follows:

      1. 2 Positive Reviews = 3

      2. 0.1 x 2 Positive Reviews = 0.200

      3. (2 Positive Reviews ÷ 52 Registered Beds) x 2 = 0.077

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mum has been at Handford House since March 2015 following 3 months in hospital. It was difficult to find a home that would meet mums needs of both nursing and dementia care. Most homes seem to address one or the other.

As a family we had concerns about mum having to go into nursing care as she had been living independently prior to her stay in hospital. After a short period of being unsettled which was fully expected and explained to us by the Manager, mum soon settled in very well.

The staff are good and many are exceptional. They treat every resident as an individual with care and dignity. Mum has early stages of dementia and the staff make her feel as if she is part of their bigger family. Mum has a wicked sense of humour and the staff recognise this and encourage her to spend as much time as she wants with both staff and other residents.

The food is very good and if there is nothing on the menu that mum wants they are happy to make something different for her.

Bedrooms and communal areas are kept very clean and there are rooms designated for activities and relaxation. One even has a little bar area where residents can socialise.

We, as a family, visit mum everyday and I can honestly say we are made to feel very welcome. Mum now sees Handford House as her home and is very happy there.

How likely would you be to recommend Handford House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Handford House early April 2015 after spending 6 weeks in Ipswich hospital where she was being treated for a very serious stroke. She needed 24 hour care. She couldn't do anything for herself and could only communicate in a very basic manner. Most days when visiting we were unsure whether she was aware of us being there or not. However all the staff at Handford house, whatever their position, treated mum with great care and respect, as if she was fully aware and involved in day to day life. So much so that one day when we were visiting, she managed to say just one thing, and that was, "They make a fuss of me here" Sadly she died peacefully in the early hours of June 30th. I would say that everyone at Handford House made mum's last weeks as good as they could be.

How likely would you be to recommend Handford House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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