Highgrove

Stanley Road, Stairfoot, Barnsley S70 3PG

Group: Crown Care

Person in charge: Angela Moore (Manager)

Local Authority / Social Services: Barnsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 67 residents

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Highgrove: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.8 Highgrove has a Review Score of 8.8 (8.822)

The Review Score of 8.8 (maximum of 10) for Highgrove is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.822 is made up of a Quality Score of 4.783 Points (maximum of 5) relating to the rating and a Quantity Score of 4.039 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.822 for Highgrove is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.783 for Highgrove is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.783

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.039 for Highgrove is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 67 Registered Beds) x 2 = 0.239

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Highgrove?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highgrove

  • Daughter of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 6 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My father-in-law had dementia we were always welcome to visit any time. He was always clean and comfortable and well fed the carers both male and female always had time for him. The home arranged all his doctors and hospital appointments and kept us informed. The staff were friendly and approachable and could answer any questions we had. He had regular haircuts and chiropody appointments.

How likely would you be to recommend Highgrove? Neither Unlikely or Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother went into Highgrove on the 14/8/15 until the 18/8/15, just for me to have a break hoping she would like to stay! Long term! She praised all the staff but there was no activities that weekend. The only fault I had was that someone put wet nightgown and dirty wet flannel all in one bag with good quality knitted clothes.

How likely would you be to recommend Highgrove? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home have coped very well with my mother's complex needs and have provided a stimulating and caring environment that have enabled her to feel relaxed and engaged. Any problems have been dealt with professionally and speedily.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived in Highgrove for almost one year, and settled from the moment she arrived. We could dress her room as we/she wanted to personalise it. I cannot fault the staff or facilities. The home is one big happy family and every week there are activities which residents and families can enjoy together. The major point we liked is that every room has its own toilet with handbasin giving convenience and privacy. The staff are professional, caring and friendly. Full marks to all involved in the running of this home, I would highly recommend to anyone.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mum was diagnosed with vascular dementia 5 years ago, my sister and I did a detailed due diligence on suitable care homes in our area.

Having selected Highgrove, we have not been disappointed. During her time there she has always been well looked after. Recently, her condition began to deteriorate and I have to say that the care from the staff there has been nothing short of exemplary throughout her final days.

Our heartfelt thanks to all the staff involved. Thank you!

How likely would you be to recommend Highgrove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has lived at Highgrove for the last 4 and half years. She is well looked after by caring staff - cleaners, laundry, care staff and nurses treat her with dignity. If I have had any concerns over the years these have been addressed straight away. The gardens are kept lovely for the residents enjoyment in good weather. Bedrooms are cleaned daily and the communal areas are lovely and inviting. Staff interact with residents; meeting their care needs all the time. I feel at ease knowing my mum is well cared for and if anything was to happen to her they will contact me straight away. I am always consulted if changes are required.

How likely would you be to recommend Highgrove? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was placed in the dementia care unit at Highgrove in march 2015. Staff were supportive, friendly and always welcoming. Mum was taken into hospital and then returned to Highgrove on an end of life care plan. We cannot praise the staff highly enough - not only for the care for my but their care for us as a whole family. Nothing is too much trouble and mum is always treated with respect and care.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was with Highgrove carehome from May 2014 til November 2014.
Her care was fantastic the whole time she was with the home, the staff couldn't have been more caring and always gave my mum the care she deserved in her final months treating her with respect and dignity. The staff treated my family with respect and always made us feel welcome.
The manager of the home made a point of visiting every client and saying good morning and making sure they were ok.
The care my mum received in her final hours could not have been any nicer and the respect they showed to us as a family was immensely supportive.
I would recommend this home if you are wanting a caring community for your family member.

How likely would you be to recommend Highgrove? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have absolutely nothing but gratitude and praise for this care home. My mum stayed for respite while I went on holiday and was taken at very short notice, after the home I had originally booked was found to be totally unsuitable for her. The care she received was first class, the staff were wonderful caring people who treated mum with respect and dignity, and I can't thank them enough for their help and care for both me and mum.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Highgrove