Sherrell House, Chigwell, Essex
Sherrell House, Chigwell, Essex
Sherrell House, Chigwell, Essex

Sherrell House provides nursing, residential and dementia care to people in the Essex area.

The home has a team of professional and qualified nurses and care workers to monitor residents well-being and health during their time at the home.

Care plans are designed around each residents individual health needs and requirements and provided in a modern and secure care facility.

Food is prepared by a chef onsite daily and can be tailored to meet special preferences and dietary restrictions.

Residents have access to spacious communal areas, including lounges, dining rooms and quiet rooms around the home, as well as a sensory garden for residents to enjoy and relax in.

Group: Excelcare Holdings

Person in charge: Sue Balcombe (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 92 residents

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: We accept both Social services, NHS and Private referrals. Ages from 65 to 103.

Languages Spoken by Staff (other than English): Filipino, Punjabi Mirpuri, Bulgarian, Spanish; Castilian, French, Irish, Igbo, Nepali, Dutch, Polish, Portuguese, Romanian, Swahili, Tamil, Turkish, Urdu

Single Rooms: 92

Rooms with ensuite WC: 92

Weekly Charges Guide: Personal Care Single from £950 Nursing Care Single from £1100

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Sherrell House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 09 Aug 2015

Residential and nursing

Current Reviews

Review Score: 9.2 (9.189)

The user 'Review Score' (9.2 for Sherrell House) is based on 18 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Sherrell House

A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very thorough and very impressed with Sherrell House.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, manager at Sherrell House responded to this review on 24 Aug 2015:

Thanks for your comments

Sherrell House

Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 24 Aug 2015:

Thank you for your comments.

Sherrell House

Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 14 Aug 2015:

Thank you for your comments

Sherrell House

Sherrell House was one of the three care homes visited on behalf of my mother. I was immediately impressed by the welcome we were given. The manager and staff were very friendly and went out of their way to answer any questions we had. My mother appears to be settling in well and is very pleased with the way she is being treated.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 12 Aug 2015:

Thanks for your comments

Sherrell House

I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your comments

Sherrell House

Generally good, caring towards my mum, capable of handling her temperament. Food very good with good choice of menu.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your review.

Sherrell House

She is well looked after with very good food. Very clean, couldn't wish for better.

How likely would you be to recommend Sherrell House? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thanks for your comments.

Sherrell House

We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House

My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House

The care home at Sherrell House is very well managed. The staff from reception, carers, nurses and everyone of the team seems extremely polite and professional. My mother has been there for two months and I know it's still early days yet but so far I'm very happy with the care she's been receiving. The care home is very clean and tidy and sets a very good example on how a care home should be run.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House

Mum was here and step dad, pleasant staff and comfortable with them. Clean, and activities. When I am an OAP I would be happy to be placed here.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House

I think Sherrell House provides good care. The staff are attentive to my brother-in-laws needs in the time he has been at the home.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House

Excellent care service. It shows in the CQC report which is very true of the attention that the carers give to the residents and the support of the home. The food is great and my nan loved it there and says it feels like home.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House

Sherrell House is a very well run care home, it's staff at all levels from reception to management and nursing/carers are very helpful and caring. The home is very clean and tidy, with good back up services. The outside areas and gardens are well kept and maintained to a good standard. Feed back from the staff and carers is to a high standard. My cousin (resident at Sherrill House) is very happy and satisfied with her arrangements.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 05 Jun 2015:

Thank you for your comments.

Sherrell House

I would recommend Sherrell House to anyone, or their family, searching for a care home. The warmth and friendliness in the home is second to none. I am able to visit my friend daily, and I am always made welcome and included in all his activities with the friends he has made in Sherrell. There is a lot of laughter and love everywhere.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 05 Jun 2015:

Thank you for your comments.

Sherrell House

Very nice here. My television was not working for some time, but Karlie arranged to have it fixed for me, it was boring without my television, but I was reassured by the staff and one activity staff caught me up on what I had missed in Eastenders.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 05 Jun 2015:

Thank you for your comments.

Sherrell House

A very pleasant stay. Good food. Staff are very helpful & understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House

Staff at this care home are friendly and welcoming. They show care not just to residents but also to visitors. They offer you drinks and ensure that you are aware of what is going on in the home at all times. They make my relative feel comfortable and safe. There isn't too much to ask any staff whether domestic or carer.

How likely would you be to recommend Sherrell House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Sherrell House

Job Vacancies

Domestic Assistant

£6.55 per hour (Care Home / Nursing Home • Full Time)
Chigwell, Essex

registered nurse

£14-15 per hour (depending on experience) (Care Home / Nursing Home • Full Time)
Chigwell, Essex

Staff Profiles

Sue Ann

Sue Ann Balcombe

Job Title: Registered Home Manager

Joined: 2013

Description:

To support in the smooth running of the care home and in ensuring that all outcomes and legal requirements are met.
To ensure the welfare and wellbeing of both residents and staff are met in line with the CQC regulations and company policies and procedures.

Alison

Alison Taylor

Job Title: Care Manager

Joined: 2012

Description:

To ensure that all the clinical and care elements are monitored and that staff are supported to ensuring the best care is delivered for all individuals living at the home.
To ensure all staff are appropriately trained and supported in the best way to enable them to make good sound clinical decisions.

Camelia

Camelia Sestras

Job Title: Administrator

Joined: 2015

Description:

To ensure that all the recruitment, reception and administrative functions within the home are maintained to ensure the safety of the resident and staff's information.

Veronica

Veronica Coe

Job Title: Receptionist

Joined: 2010

Description:

To ensure that visitors, residents and relatives and everyone visiting the home is greeted in a professional manner and supported to having a good visit at the care home.

No image found

Kelly Cunningham-Bryant

Job Title: Receptionist

Joined: 2014

Description:

To ensure that everyone coming into the home is greeted and supported effectively and ensuring that they have a pleasant stay with us.

No image found

Ashley Haley

Job Title: Housekeeper

Joined: 2010

Description:

To ensure that the environment is appropriately meeting the needs of the residents and that it stays fresh and clean,

Kevin

Kevin Muyingo

Job Title: Head Chef

Joined: 2009

Description:

To ensure that all dietary, nutrition and cultural and religious needs in terms of food is being met.

No image found

Susan Roper

Job Title: Housekeeper

Joined: 2009

Description:

To ensure the home's cleanliness and infection control procedures are being followed. To carry out spot checks of all rooms and to ensure that the laundry and Hotel Services are being maintained to high standards.

No image found

Prabhjot Atwol

Job Title: Activities Co-ordinator

Joined: 2014

Description:

To ensure that the activity provision is maintained and meets the needs of each individual.

No image found

Fatheha Uddin

Job Title: Activities co-ordinator

Joined: 2014

Description:

To ensure that the activity provision is maintained and meets the needs of each individual.

Care Home Idol 2015

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