Sherrell House, Chigwell, Essex
Sherrell House, Chigwell, Essex
Sherrell House, Chigwell, Essex

Sherrell House provides nursing, residential and dementia care to people in the Essex area.

The home has a team of professional and qualified nurses and care workers to monitor residents well-being and health during their time at the home.

Care plans are designed around each residents individual health needs and requirements and provided in a modern and secure care facility.

Food is prepared by a chef onsite daily and can be tailored to meet special preferences and dietary restrictions.

Residents have access to spacious communal areas, including lounges, dining rooms and quiet rooms around the home, as well as a sensory garden for residents to enjoy and relax in.

Group: Excelcare Holdings

Person in charge: Anthony Richards (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 92 residents

Registered Care Categories*: Dementia • Learning Disability • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: We accept both Social services, NHS and Private referrals. Ages from 65 to 103.

Languages Spoken by Staff (other than English): Filipino, Punjabi Mirpuri, Bulgarian, Spanish; Castilian, French, Irish, Igbo, Nepali, Dutch, Polish, Portuguese, Romanian, Swahili, Tamil, Turkish, Urdu

Single Rooms: 92

Rooms with ensuite WC: 92

Weekly Charges Guide: Personal Care Single from £950 Nursing Care Single from £1100

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Located near Grange Hill Station on the Central Line which is 15 minute walk from the home.

Visiting:

Open visiting times. No restrictions.

Parking:

Parking available on site.

Latest CQC* Report on Sherrell House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.189)

The Review Score of 9.2 (maximum of 10) for Sherrell House is based on 18 Review/Recommendations in the last 2 years. This Review Score of 9.189 is made up of a Quality Score of 4.798 Points (maximum of 5) relating to the rating and a Quantity Score of 4.391 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.189 for Sherrell House is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.798 for Sherrell House is calculated as follows: ( (167 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 208 Ratings = 4.798

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.391 for Sherrell House is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 92 Registered Beds) x 2 = 0.391

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


A lady from the county council visited my father in early August 2015, she was very respectful and treated my father very well, she managed to get the best from him and he was very relaxed with her, which is difficult when suffering from dementia. She spent approximately one hour with us and was very thorough and very impressed with Sherrell House.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, manager at Sherrell House responded to this review on 24 Aug 2015:

Thanks for your comments

Found it to be a lovely caring place. People really lovely and caring, can find no fault. The home is very, very clean.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 24 Aug 2015:

Thank you for your comments.

Mum has been a resident in Sherrell House for over a year. During that time we have found all the staff to be welcoming efficient, supportive and caring at all times. The work hard to make residents feel it is their home. There is a family atmosphere which we greatly value as relatives. When discussing mums health with staff they show a good understanding of her physical and emotional needs and we feel these are met. I have no complaints at all just gratitude.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 14 Aug 2015:

Thank you for your comments

Sherrell House was one of the three care homes visited on behalf of my mother. I was immediately impressed by the welcome we were given. The manager and staff were very friendly and went out of their way to answer any questions we had. My mother appears to be settling in well and is very pleased with the way she is being treated.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 12 Aug 2015:

Thanks for your comments

I visit a friend occasionally, generally everything is very good, staff, food, room etc. I am not here enough to know much about the activities but realise it's very difficult with such an elderly group of people. Everyone seems happy and well cared for, I do not know the cost of the care.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your comments

Generally good, caring towards my mum, capable of handling her temperament. Food very good with good choice of menu.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thank you for your review.

She is well looked after with very good food. Very clean, couldn't wish for better.

How likely would you be to recommend Sherrell House? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 11 Aug 2015:

Thanks for your comments.

We visit a friend on the second floor every week. We are very impressed with the care given, the staff are lovely and very kind to the residents. The rooms are very clean and comfy. I would have loved my mum to have come but it was not possible (she used to live in LB Waltham Forest) - this is a lovely home compared to many I've seen. I cannot comment on the food as I haven't seen it but our friend enjoys his meals.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

My mum has been at Sherrell House for around 2 months, and so far I have been very impressed with the service provided. My mum's well being is being well catered for and I have noticed a significant improvement in her health. When my daughter and myself first visited the care home, we were pleasantly surprised by the atmosphere created by the staff. They are happy, positive and energetic, all of which has seemed to rub off on my mum.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

The care home at Sherrell House is very well managed. The staff from reception, carers, nurses and everyone of the team seems extremely polite and professional. My mother has been there for two months and I know it's still early days yet but so far I'm very happy with the care she's been receiving. The care home is very clean and tidy and sets a very good example on how a care home should be run.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Mum was here and step dad, pleasant staff and comfortable with them. Clean, and activities. When I am an OAP I would be happy to be placed here.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

I think Sherrell House provides good care. The staff are attentive to my brother-in-laws needs in the time he has been at the home.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Excellent care service. It shows in the CQC report which is very true of the attention that the carers give to the residents and the support of the home. The food is great and my nan loved it there and says it feels like home.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Sherrell House is a very well run care home, it's staff at all levels from reception to management and nursing/carers are very helpful and caring. The home is very clean and tidy, with good back up services. The outside areas and gardens are well kept and maintained to a good standard.
Feed back from the staff and carers is to a high standard. My cousin (resident at Sherrill House) is very happy and satisfied with her arrangements.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 05 Jun 2015:

Thank you for your comments.

I would recommend Sherrell House to anyone, or their family, searching for a care home. The warmth and friendliness in the home is second to none. I am able to visit my friend daily, and I am always made welcome and included in all his activities with the friends he has made in Sherrell. There is a lot of laughter and love everywhere.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 05 Jun 2015:

Thank you for your comments.

Very nice here. My television was not working for some time, but Karlie arranged to have it fixed for me, it was boring without my television, but I was reassured by the staff and one activity staff caught me up on what I had missed in Eastenders.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 05 Jun 2015:

Thank you for your comments.

A very pleasant stay. Good food. Staff are very helpful & understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

Staff at this care home are friendly and welcoming. They show care not just to residents but also to visitors. They offer you drinks and ensure that you are aware of what is going on in the home at all times. They make my relative feel comfortable and safe. There isn't too much to ask any staff whether domestic or carer.

How likely would you be to recommend Sherrell House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sue Ann Balcombe, Manager at Sherrell House responded to this review on 06 Aug 2015:

Thank you

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Sherrell House

Job Vacancies

There are no jobs posted yet for Sherrell House

Staff Profiles

Sue Ann

Sue Ann Balcombe

Job Title: Registered Home Manager

Joined: 2013

Description:

To support in the smooth running of the care home and in ensuring that all outcomes and legal requirements are met.
To ensure the welfare and wellbeing of both residents and staff are met in line with the CQC regulations and company policies and procedures.

Alison

Alison Taylor

Job Title: Care Manager

Joined: 2012

Description:

To ensure that all the clinical and care elements are monitored and that staff are supported to ensuring the best care is delivered for all individuals living at the home.
To ensure all staff are appropriately trained and supported in the best way to enable them to make good sound clinical decisions.

Camelia

Camelia Sestras

Job Title: Administrator

Joined: 2015

Description:

To ensure that all the recruitment, reception and administrative functions within the home are maintained to ensure the safety of the resident and staff's information.

Veronica

Veronica Coe

Job Title: Receptionist

Joined: 2010

Description:

To ensure that visitors, residents and relatives and everyone visiting the home is greeted in a professional manner and supported to having a good visit at the care home.

No image found

Kelly Cunningham-Bryant

Job Title: Receptionist

Joined: 2014

Description:

To ensure that everyone coming into the home is greeted and supported effectively and ensuring that they have a pleasant stay with us.

No image found

Ashley Haley

Job Title: Housekeeper

Joined: 2010

Description:

To ensure that the environment is appropriately meeting the needs of the residents and that it stays fresh and clean,

Kevin

Kevin Muyingo

Job Title: Head Chef

Joined: 2009

Description:

To ensure that all dietary, nutrition and cultural and religious needs in terms of food is being met.

No image found

Susan Roper

Job Title: Housekeeper

Joined: 2009

Description:

To ensure the home's cleanliness and infection control procedures are being followed. To carry out spot checks of all rooms and to ensure that the laundry and Hotel Services are being maintained to high standards.

No image found

Prabhjot Atwol

Job Title: Activities Co-ordinator

Joined: 2014

Description:

To ensure that the activity provision is maintained and meets the needs of each individual.

No image found

Fatheha Uddin

Job Title: Activities co-ordinator

Joined: 2014

Description:

To ensure that the activity provision is maintained and meets the needs of each individual.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Sherrell House