Oak Lodge Care Home

Freemantle Common Road, Bitterne, Southampton SO19 7NG

Oak Lodge Care Home, Southampton, Hampshire
Oak Lodge Care Home, Southampton, Hampshire
Oak Lodge Care Home, Southampton, Hampshire

Oak Lodge provides individualised nursing care for short or long term stays within a safe and homely environment.

Oak Lodge is a purpose built care home situated within a quiet residential area of Bitterne. The home offers comfortable accommodation surrounded by large landscaped gardens. All rooms have ensuite facilities and a 24 hour call system.

The home discusses with each resident their food preferences, in order to ensure everyone’s dietary tastes are catered for.

The team regularly organise outings and trips to ensure the care home has strong links within the community. Themed events are planned every month which residents are encouraged to invite family and friends along to.

Group: Bupa Care Homes

Person in charge: Suzanne Brown (Home Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 71 residents

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Single Rooms: 71

Rooms with ensuite WC: 71

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Close to Local shops • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Oak Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (9.023)

The Review Score of 9 (maximum of 10) for Oak Lodge Care Home is based on 18 Review/Recommendations in the last 2 years. This Review Score of 9.023 is made up of a Quality Score of 4.516 Points (maximum of 5) relating to the rating and a Quantity Score of 4.507 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.023 for Oak Lodge Care Home is based on 18 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.516 for Oak Lodge Care Home is calculated as follows: ( (120 Excellents x 5) + (84 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 213 Ratings = 4.516

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.507 for Oak Lodge Care Home is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 71 Registered Beds) x 2 = 0.507

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I am writing this on behalf of my husband who is a resident. He has been here for a month only. Up to now we, his family, and me, are very satisfied with most aspects of the home. His room is bright and clean. There is only one thing that should be moved, its the table by his bed, has seen better days.

How likely would you be to recommend Oak Lodge Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It was a very difficult decision to support mums move into a home but, Oak Lodge made it a very smooth transition. Mum is getting better care here in a week than the last six months in the community.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at the home for a year today. It's a lovely home, the staff are amazing. Some even went above call of duty for my wedding in July. As the mother of the bride the staff made sure she had her hair done and make up.
I'm able to bring my one year old son to visit his Nana and have left toys in her room for him to play at each visits.
It was a very hard to look for homes for our lovely mum, but as soon as we saw this one we loved it, it was home.
Amazing place and importantly mum is happy and safe.

The food is amazing, so much so that even my son is keen to eat it (I swear he hates my cooking).

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum will have been with Oak Lodge a year tomorrow and I haven't yet visited and not seen a smile on her face. To know that she is so content is a huge blessing, she is well looked after, treated with the utmost care and I truly feel that she is safe. What more could a child want for their Mum. Making the decision and then choosing a home is one of the hardest decisions I've ever had to make, yet I know that with our choice of Oak Lodge that we found her, her new forever home. The moment we walked in we knew it was the one and Mum has certainly proved this to be the case. I have nothing but praise for the staff, having been a carer for umpteen years I know what's needed to be helpful, happy and caring on a daily basis and they all do it with a smile, each and every one of them. They go above and beyond and it's definitely appreciated by my family and I.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I am happy with the level of care my mother has received in this care home. The staff are friendly and the property is well maintained. I know of a few staffing issues that they have had and I am also aware of a few members of staff being dismissed because of patient mistreatment. However, I am happy that this has occurred as it shows the home won't stand for the type of behaviour and that is reassuring to know. I like the continuity of care my mother receives and all the ladies I have got to know and respect.

How likely would you be to recommend Oak Lodge Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Being very impressed with this nursing home. My wife was brought into this nursing home October 7th after suffering with dementia for 3 and a half years followed by a stroke on August 3rd. She is settling in now which has relieved me of a lot of pressure and tension. I am very pleased with every aspect of this nursing home.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Room - Clothes are squashed in drawers not tidied, walls a bit scruffy.
Activities - Not here often enough to know about regular activities therefore satisfactory review.
Value for money - Like most care homes as she is self funded we find this expensive.

Overall - happy with the majority of things and would recommend.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

JW, Marketing Executive at Oak Lodge Care Home responded to this review on 12 Nov 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Oak Lodge is very good and does a great job looking after my mother. The staff are very friendly and work very hard. I do enjoy coming in to visit. If I do have any problems, there is always someone to talk to and get it sorted out. Lovely place.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been at Oak Lodge since March 2010, in that time he has been wonderfully looked after and treated as their own by all the staff. They do over and above with respectful treatment of family who visit. My thanks always to them in difficult situations.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff have been very kind to my mentally handicapped brother and he has been very happy here. We are so lucky.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Overall care etc. very satisfactory.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My wife has been very happy and contented here. The carers and indeed all the staff have been excellent and there is a good rapport between them.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have been really impressed with all aspects of this home from staff to facilities, room and care.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally the level of care is very good but as my mother is bed bound she does not get taken out of her room to interact with other residents in the lounge and does not participate in activities which are based in the communal lounges. Bed bound residents are isolated in their rooms.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

JW, ME at Oak Lodge Care Home responded to this review on 12 Nov 2015:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

The standard of care is good.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Completely satisfied in every respect.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very pleased with the home and happy that my mother is there. It is important to remember 'the crew make the ship' and not the other way around! Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the staff of this home highly enough. They go out of their way to make my mother's life as happy and as carefree as possible. They anticipate her every need and treat her with genuine kindness and respect.

How likely would you be to recommend Oak Lodge Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

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Staff Profiles

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Care Home Idol 2016

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