Amherst Court, Chatham, Kent
Amherst Court, Chatham, Kent
Amherst Court, Chatham, Kent

Amherst Court is a modern, purpose-built care home located in Chatham, providing well equipped, bright en suite bedrooms to support person-centred care.

On the ground floor the Calypso Cafe provides a meeting place for family and friends, and the beauty salon 'Ship Shape' allows residents to treat themselves to hairstyling and beauty treatments.

Amherst Court's Philosophy of Care encourages social interaction, engagement and the eradication of boredom, helping to develop new interests and hobbies.

Amherst Court has daily activities that everyone can be a part of with song and dance, trips out to towns, museums and many other places of interest.

Amherst Court provides 24-hour care and support for people living with dementia with a team of qualified and attentive staff, focusing on the individual needs of every resident.

Group: Avante Care & Support

Person in charge: Lorraine Eastmead (General Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 112 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 112

Rooms with ensuite WC: 112

Facilities & Services: Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Amherst Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.3 (8.304)

The Review Score of 8.3 (maximum of 10) for Amherst Court is based on 6 Review/Recommendations in the last 2 years. This Review Score of 8.304 is made up of a Quality Score of 4.597 Points (maximum of 5) relating to the rating and a Quantity Score of 3.707 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.304 for Amherst Court is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.597 for Amherst Court is calculated as follows: ( (53 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 72 Ratings = 4.597

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.707 for Amherst Court is calculated as follows:

      1. 6 Positive Reviews = 3

      2. 0.1 x 6 Positive Reviews = 0.600

      3. (6 Positive Reviews ÷ 112 Registered Beds) x 2 = 0.107

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I had visited Amherst Court on several occasions before it was necessary to find my Aunt somewhere to live once she became unable to care for herself. In spite of visiting the care homes in our area, I truly felt that Amherst Court would be he best place for her, and was therefore really pleased once she was offered a place in December 2015. Although it has taken her sometime to settle, I knew that she is well cared for. The staff are always friendly, helpful and welcoming and do their very best to help my aunt to maintain some independence inspite of some challenging moments. It has been possible and very pleasing to see her enjoying herself during a birthday celebration recently, when she didn't realise that we were observing her.

How likely would you be to recommend Amherst Court? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father got moved here after another Avante care home was closed over three years ago. He was very settled here and the staff truly are amazing and care about every person that they care for. My dad lost his seven year fight to dementia recently and I can't recommend this home enough. Special thanks to the staff who cared for him most regularly towards the end. You truly are amazing people and my family can't thank you enough for what you have done for our dad!

How likely would you be to recommend Amherst Court? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My grandad was adament that he never wanted to go into a home, he suffers with alzhiemers and in the end it was just safer for him to go into a home, on visiing amhurst the staff are so welcoming, friendly and above amazing, it's homely and personal to everyones needs, my grandad is happier than he has in years and that was after one week staying there, he's been there a month now and looks happy, healthy and talks highly of the staff. They have smoking facilities for him to roam freely, a cafe area for families, in house dog and cat for residents to feel at home. The rooms are cozy well equipt and very clean, each room has the residents photo out front to give them freedom and no worry of where their room is, only visitors have passes to roam freely so residents are safe and secure on their level. I'm very satisfied with his care I'm very happy for him to spend his days here.

How likely would you be to recommend Amherst Court? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum moved in to the care home in April 2014. We have been very pleased with the standard of care, and the responsiveness of the staff. Caring for residents with dementia is a very challenging vocation, which is done very well here, under very good management. The CQC report clearly bears this out too.

How likely would you be to recommend Amherst Court? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in a Avante care home since 2008. In that time care staff have maintained the highest possible standards, assisted by the head office training programmes, but, and this is a big but, management on site has deteriorated at every change, leading to good staff leaving. This is proven by the fact that 3 years ago no agency staff used, now agency staff on all shifts leading to the deterioration.

How likely would you be to recommend Amherst Court? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Satisfactory

First class care, I leave the home with no worries what so ever. Mum has first class care and she is very happy. The rooms are lovely. Food is excellent. The staff are amazing with their clients. I can not praise the home enough.

How likely would you be to recommend Amherst Court? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Amherst Court

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

May 2014

Job Vacancies

Receptionist - 18.5 hours per week, including alt wkends

£7.20 per hour (Care Home / Nursing Home • Part Time)
Chatham, Kent

Maintenance Technician - 37 hours per week, alt wkends

£8.78 per hour (Care Home / Nursing Home • Full Time)
Chatham, Kent

Relief Domestic Assistants - includes weekend working

£7.20 (Care Home / Nursing Home • Part Time)
Chatham, Kent

Staff Profiles

Stephen

Stephen Mason

Job Title: Admiral Nurse Avante Care and Support

Description:

Stephen Mason joined the Practice Development Directorate in November 2012 working across Avante Care and Supports residential care and support services. The role involves supporting the transition for residents from home to our care homes for the dementia “journey”, supporting families and staff teams in dementia care and support. The role also involves supporting health and social care colleagues and those in the third sector who support Avante Care and Support.

Anne

Anne Child

Job Title: Head of Pharmaceutical Care and Clinical Standards

Description:

Anne has been appointed Head of Pharmaceutical Care and Clinical Standards for all of Avante Care and Supports care homes.

Anne is a passionate multi disciplined professional whose work ethic and purpose is to be someone who helps to make a real difference to people and their care.

Anne is a member of the Royal Pharmaceutical Society a PHWsI I.P Post Grad (Dementia) and recently designed an audit for low dose antipsychotic medication in Primary Care and went on to re-evaluate dementia patients in GP practices, with a view to withdrawal of these medications while at the same time working very closely with care homes. The close working with care homes in Medway meant that Anne was able to implement changes, to prescribing and deal with behaviours that challenge in Dementia.

The results of this have formed the basis of paper under review, prior to acceptance for national publication later this summer (2012).

Anne is an Independent Prescriber who has a special interest in care home Medication Management and Dementia and she holds a Post Grad Certificate in this subject at Masters Level. Anne is passionate about the care of older people and those who become residents in care comes and has been involved in the Institute of Health’s Dementia Call to Action.

As a member of the multi disciplinary South East Mental Health Forum whose aim is to share good practice and inform innovative practices Anne is constantly updating her own practices and knowledge of those practices used by others.

During her employment at Medway PCT Anne in conjunction with Public Health was responsible for the roll out of the Flu Pandemic Operational Plans for NHS Medway and the Influenza Vaccination Plan for H1N1.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Amherst Court