Amherst Court, Chatham, Kent
Amherst Court, Chatham, Kent
Amherst Court, Chatham, Kent

Amherst Court is a modern, purpose-built care home located in Chatham, providing well equipped, bright en suite bedrooms to support person-centred care.

On the ground floor the cafe provides a meeting place for family and friends, and the beauty salon 'Ship Shape' allows residents to treat themselves to hairstyling and beauty treatments.

Amherst Court's Philosophy of Care encourages social interaction, engagement and the eradication of boredom, helping to develop new interests and hobbies.

Amherst Court has daily activities that everyone can be a part of with song and dance, trips out to towns, museums and many other places of interest.

Amherst Court provides 24-hour care and support for people living with dementia with a team of qualified and attentive staff, focusing on the individual needs of every resident.

Group: Avante Care & Support

Person in charge: Lorraine Eastmead (General Manager)

Local Authority / Social Services: Medway Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , 85 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 85

Rooms with ensuite WC: 85

Facilities & Services: Respite Care • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Amherst Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Amherst Court has a Review Score of 8.2 (8.193)

The Review Score of 8.2 (maximum of 10) for Amherst Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Amherst Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for Amherst Court is calculated as follows: ( (41 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 60 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.676 Points relating to the number of positive Reviews for Amherst Court is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 17 positive Reviews (85 registered beds ÷ 5). 3 Reviews ÷ 17 Target = 0.176

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Amherst Court?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Amherst Court

  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

I had visited Amherst Court on several occasions before it was necessary to find my Aunt somewhere to live once she became unable to care for herself. In spite of visiting the care homes in our area, I truly felt that Amherst Court would be he best place for her, and was therefore really pleased once she was offered a place in December 2015. Although it has taken her sometime to settle, I knew that she is well cared for. The staff are always friendly, helpful and welcoming and do their very best to help my aunt to maintain some independence inspite of some challenging moments. It has been possible and very pleasing to see her enjoying herself during a birthday celebration recently, when she didn't realise that we were observing her.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father got moved here after another Avante care home was closed over three years ago. He was very settled here and the staff truly are amazing and care about every person that they care for. My dad lost his seven year fight to dementia recently and I can't recommend this home enough. Special thanks to the staff who cared for him most regularly towards the end. You truly are amazing people and my family can't thank you enough for what you have done for our dad!

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My grandad was adament that he never wanted to go into a home, he suffers with alzhiemers and in the end it was just safer for him to go into a home, on visiing amhurst the staff are so welcoming, friendly and above amazing, it's homely and personal to everyones needs, my grandad is happier than he has in years and that was after one week staying there, he's been there a month now and looks happy, healthy and talks highly of the staff. They have smoking facilities for him to roam freely, a cafe area for families, in house dog and cat for residents to feel at home. The rooms are cozy well equipt and very clean, each room has the residents photo out front to give them freedom and no worry of where their room is, only visitors have passes to roam freely so residents are safe and secure on their level. I'm very satisfied with his care I'm very happy for him to spend his days here.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum moved in to the care home in April 2014. We have been very pleased with the standard of care, and the responsiveness of the staff. Caring for residents with dementia is a very challenging vocation, which is done very well here, under very good management. The CQC report clearly bears this out too.

How likely would you be to recommend Amherst Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been in a Avante care home since 2008. In that time care staff have maintained the highest possible standards, assisted by the head office training programmes, but, and this is a big but, management on site has deteriorated at every change, leading to good staff leaving. This is proven by the fact that 3 years ago no agency staff used, now agency staff on all shifts leading to the deterioration.

How likely would you be to recommend Amherst Court? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

May 2014

Job Vacancies

Staff Profiles

Stephen

Stephen Mason

Job Title: Admiral Nurse Avante Care and Support

Description:

Stephen Mason joined the Practice Development Directorate in November 2012 working across Avante Care and Supports residential care and support services. The role involves supporting the transition for residents from home to our care homes for the dementia “journey”, supporting families and staff teams in dementia care and support. The role also involves supporting health and social care colleagues and those in the third sector who support Avante Care and Support.

Anne

Anne Child

Job Title: Head of Pharmaceutical Care and Clinical Standards

Description:

Anne has been appointed Head of Pharmaceutical Care and Clinical Standards for all of Avante Care and Supports care homes.

Anne is a passionate multi disciplined professional whose work ethic and purpose is to be someone who helps to make a real difference to people and their care.

Anne is a member of the Royal Pharmaceutical Society a PHWsI I.P Post Grad (Dementia) and recently designed an audit for low dose antipsychotic medication in Primary Care and went on to re-evaluate dementia patients in GP practices, with a view to withdrawal of these medications while at the same time working very closely with care homes. The close working with care homes in Medway meant that Anne was able to implement changes, to prescribing and deal with behaviours that challenge in Dementia.

The results of this have formed the basis of paper under review, prior to acceptance for national publication later this summer (2012).

Anne is an Independent Prescriber who has a special interest in care home Medication Management and Dementia and she holds a Post Grad Certificate in this subject at Masters Level. Anne is passionate about the care of older people and those who become residents in care comes and has been involved in the Institute of Health’s Dementia Call to Action.

As a member of the multi disciplinary South East Mental Health Forum whose aim is to share good practice and inform innovative practices Anne is constantly updating her own practices and knowledge of those practices used by others.

During her employment at Medway PCT Anne in conjunction with Public Health was responsible for the roll out of the Flu Pandemic Operational Plans for NHS Medway and the Influenza Vaccination Plan for H1N1.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Amherst Court